Bought electronic item from AliExpress. Pos Malaysia says my item held by customs.

Email from Pos:
Your item ELxxxxxxMY is currently held by Royal Malaysian Customs due to (high-value/import permit required/SST issue).
You have three options for Customs clearance:
1. Appoint Pos Malaysia (PMB) as your clearance agent.
2. Self-clear at: Pos Malaysia International Hub, Jalan KLIA S1, 64000 Sepang
3. Appoint your own Customs agent

I do have a few questions:
A) If I appoint Pos as my clearance agent, I just need to email (cspmih@pos.com.my) them my online purchase? After that, they will guide me with payment method? How long more to wait for delivery to my house? I search on internet and someone says this process take about 1 month.

B) For self clear, if I go to Pos KLIA myself, can this whole process be done in a day (or hours)? Can get my item on the same day? I need time-off from work for this. Is there anywhere else that I need to go besides Pos? Just need to show proof of online purchase to Pos? Where to park and enter Pos KLIA? I look at GMaps and still don't know the exact spot.

C) Any good, reliable and fast agent to recommend?

This post has been edited by Skylinestar: Jun 6 2025, 11:14 AM

just do #A, easiest, abt 1 week.

for #B, must declare by the right categories to prevent excess tax. Freighforwarders / POS know d cat very well. 1 day can kaodim.

good luck!

Tax depends on which category your items falls into. Sometime customs put wrong category on item if they are not familiar with the item. If you disagree with classification, then you may need to provide proof that the category they put it in is wrong. Proof can be in form of leaflet of product description and purpose.

As soon as they satisfied with explanation, then you just need to pay the amount of tax and your item can be released as soon as the officer got the document stamped. Agent will take longer time sometimes because they are also doing clearance for many customers but probably within few days if the item has no problem with customs. You probably can clear it within the same day or even hours.

If you are lazy to do by yourself, just appoint POS to do the clearance. Maybe just few days. You can call POS to ask how soon you can get your item. I have no idea how much they charge though. Very long long long time ago I did my clearance but it was for a bulk of personal items I shipped back to Malaysia. Have no experience at all and ask the officer how. He guided me and give sample on how to fill form. I got everything cleared in about 40 min. The officer told me to look at all those agents. Those agents (perhaps newbies) probably spent the whole day. He was there for those who needed help but no one was asking and said. "You get yours done in less than an hour." I just smiled and thanked him

Freight Forwarder or agents don't really bother if the declaration of category is correct or not. They are not technical people. Sometimes, they get back to you to ask and sometimes don't. They just tell you how much tax you need to pay.

I had never done option A because I read reviews before that they (agent) charge higher than you picking it by yourself.

But, I had done option B. Yes this can be done by the day itself, but be prepared:
1. Your time going to KLIA, which will take about ~30-40mins (1 way) from Subang and depending where you stay
2. Petrol and toll fees
3. Purchase bill, list of items/receipts
4. Maybe prepare tons of cash, at least maybe RM500 - But recently I heard now customs accept card payment already, the last time I went there was year 2022-2023 and they said they only accept cash.
5. (optional) spare clothing - especially long pants + covered shoe, because you are entering government(?) building and the guard has right to refuse you to enter if you wear short pants, saw someone kena refused to enter before right in front of my eyes because he doesn't wear long pants, in the end he said have to batal balik to Damansara, lucky I have one spare long pants in the car and I sold the pants to him lol


You need to park here:

https://maps.app.goo.gl/d66sNYjjZn7RkH6X9




you should be seeing POS Office on the other side, you cannot "drive in" directly there but park at the outside parking lot (shown in red circle in the picture I posted above), try park your car near the overhead bridge for your convenience, then you get down of your car and take the overhead bridge, head to the gate and give your IC and the shipping code (for yours its ELxxxxxxMY)

^ This TS.

I was one of the "refused entry due to short pants" guy.

The guard pity me and borrowed his spare pants to me.

I left an RM10 note in the pockets when returning to him =D

Btw Self clearing now also kena charge. RM 32

Pos Malaysia charge RM 50

Only end up saving RM 18 for the hassle lulz

This. I went option B once. If you can go for option A, just go A. Not worth the hassle to do it yourself.

What you buy? What is the rm value?

I'm ok with 1 week (after me submitting my online purchase proof). but it is the 1 month that fears me.

can settle in 1 hour?

This post has been edited by Skylinestar: Jun 6 2025, 02:29 PM

dayum. looks like not much saving. but I'm also concerned with the time duration.

my office usually use forwarder agent, prepare your items spec as well, if your equipment has wifi chip, just in case, and the sender should have the price tag there, they will charge the tax based on that price :X

Depends on the queue. If you don't have a day to waste for this kinda thing, I would just avoid it. I got my parcel from Pos the same week.

if together with travelling time then definitely no lol

if you mean business time inside, I think really depends on luck? the last time I went only 1 person in front of me, clear in 1hr. They search the parcel already 5mins, tell you to open box in front of them another 5mins, tell them story what is it another 5mins

oh yeah do take note on the working hours, because it's stupid government building, you know i know la they clock in clock out damn sharp one

must take note on the 3rd Saturday if you are going on Saturday

if mini pc has wifi, need to pay extra for mcmc?

you may need Sirim approval cert, thats why you need to prepare the product brochure detail if you are asked. \

that's why a lot of people ask agent to do it, as it is a bit hassle :X

https://www.dhl.com/discover/en-my/faq/cust...es-personal-use

This post has been edited by anakkk: Jun 6 2025, 03:39 PM

what does that mean? go to Sirim before going to KLIA?

you can apply permit at sirim website check the following link.

https://www.dhl.com/discover/en-my/faq/cust...0-Do%20I%20need

I went with option B once just for the experience. Once is good enough.

Now I just go with option A for the convenience.

warehouse with parcel campak merata-rata, i went in there with slippar n ah beng khakis only.