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Duration to clear customs held item?
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TSSkylinestar
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 Jun 6 2025, 10:51 AM, updated 6 months ago
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Bought electronic item from AliExpress. Pos Malaysia says my item held by customs.
Email from Pos:
Your item ELxxxxxxMY is currently held by Royal Malaysian Customs due to (high-value/import permit required/SST issue).
You have three options for Customs clearance:
1. Appoint Pos Malaysia (PMB) as your clearance agent.
2. Self-clear at: Pos Malaysia International Hub, Jalan KLIA S1, 64000 Sepang
3. Appoint your own Customs agent
I do have a few questions:
A) If I appoint Pos as my clearance agent, I just need to email (cspmih@pos.com.my) them my online purchase? After that, they will guide me with payment method? How long more to wait for delivery to my house? I search on internet and someone says this process take about 1 month.
B) For self clear, if I go to Pos KLIA myself, can this whole process be done in a day (or hours)? Can get my item on the same day? I need time-off from work for this. Is there anywhere else that I need to go besides Pos? Just need to show proof of online purchase to Pos? Where to park and enter Pos KLIA? I look at GMaps and still don't know the exact spot.
C) Any good, reliable and fast agent to recommend?
This post has been edited by Skylinestar: Jun 6 2025, 11:14 AM
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TSSkylinestar
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Jun 6 2025, 02:25 PM
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QUOTE(MISMan @ Jun 6 2025, 11:06 AM) just do #A, easiest, abt 1 week. for #B, must declare by the right categories to prevent excess tax. Freighforwarders / POS know d cat very well. 1 day can kaodim. good luck! I'm ok with 1 week (after me submitting my online purchase proof). but it is the 1 month that fears me. QUOTE(WongTheThief @ Jun 6 2025, 12:16 PM) But, I had done option B. Yes this can be done by the day itself QUOTE(whyamiblack @ Jun 6 2025, 01:39 PM) This. I went option B once. can settle in 1 hour? This post has been edited by Skylinestar: Jun 6 2025, 02:29 PM |
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TSSkylinestar
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Jun 6 2025, 02:27 PM
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QUOTE(idunnolol @ Jun 6 2025, 01:32 PM) Btw Self clearing now also kena charge. RM 32 Pos Malaysia charge RM 50 Only end up saving RM 18 for the hassle lulz dayum. looks like not much saving. but I'm also concerned with the time duration. |
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TSSkylinestar
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Jun 6 2025, 03:33 PM
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QUOTE(anakkk @ Jun 6 2025, 02:30 PM) my office usually use forwarder agent, prepare your items spec as well, if your equipment has wifi chip, just in case, and the sender should have the price tag there, they will charge the tax based on that price :X if mini pc has wifi, need to pay extra for mcmc? |
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TSSkylinestar
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Jun 6 2025, 03:39 PM
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QUOTE(anakkk @ Jun 6 2025, 03:37 PM) you may need Sirim approval cert, thats why you need to prepare the product brochure detail if you are asked. \ that's why a lot of people ask agent to do it, as it is a bit hassle :X what does that mean? go to Sirim before going to KLIA? |
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TSSkylinestar
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Jun 6 2025, 06:20 PM
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QUOTE(St0rmFury @ Jun 6 2025, 03:41 PM) I went with option B once just for the experience. Once is good enough.Now I just go with option A for the convenience. what is the not convenience part? |
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TSSkylinestar
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Jun 6 2025, 06:22 PM
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QUOTE(MISMan @ Jun 6 2025, 04:02 PM) actually now POS is faster edi. Depending on how complex is ur item, usually 3-4 days can kao dim. (Subject to their op time) before (slow era) is when? before covid era? |
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TSSkylinestar
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Jun 6 2025, 06:23 PM
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QUOTE(foofoosasa @ Jun 6 2025, 04:53 PM) Option A definitely, just call up to office give them your reference. Probably cost u around rm50 to rm100 I faced similar issue just last month how long does it take for them to quote you the payment? they email you the instruction on how to pay? now, I get both email and whatsapp from the staff. still waiting for their quote. This post has been edited by Skylinestar: Jun 6 2025, 06:25 PM |
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TSSkylinestar
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Jun 6 2025, 06:58 PM
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QUOTE(Thebestscammer @ Jun 6 2025, 06:53 PM) i recently had something similar happen to me as well got the limited edition razer mouse and they asked for sirim registration thing i went with custom agent coz fedex or dhl told me its an option i messaged a couple that they recommend and paid like 50? they settled it on the same day and the item got released very quickly whole ordeal from when fedex reached out about the issue until i received the item was like 3 days this is the kind of thing that i'd like to say, if you dont know much about it, just pay someone who knows to do it and it saves alot of headache for you i was thinking maybe i drive down do it myself but then i have to drive down and do it lol later mong cha cha and fk things up then have to do multiple trips and whatnot your item is initially shipped by fedex/dhl (I mean from oversea to Malaysia)? |
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TSSkylinestar
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Jun 10 2025, 02:02 PM
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"Customs Authority has held your parcel" per parcelsapp.com. 7 days already. I choose the 1st option. let POS handle. last status from POS is "hi we are still waiting from customs ya". maybe Hari Raya Haji holiday season, so things are slower. this is a lot slower than I have expected. this evening, got a whatsapp message from POS. finally got the quote to pay. it is basically telling me to go to POS website and use the chatbot, which will then lead to a payment gateway from KIPLE (first time heard of this company). the message says after payment, POS will deliver my item in 3-5 days. it doesn't even tell me to update them after I have made payment.  This post has been edited by Skylinestar: Jun 10 2025, 10:13 PM |
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TSSkylinestar
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Jun 10 2025, 10:42 PM
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QUOTE(imalmighty @ Jun 10 2025, 10:30 PM) hmm, it's automated these days I really hope it's automated. |
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TSSkylinestar
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Jun 11 2025, 08:10 AM
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QUOTE(failed.hashcheck @ Jun 10 2025, 11:12 PM) Not worth it to let pos do clearance for you. Charge big sum to do things you can clear less than 20 min at kastam. fkin nutjob if you ask me. I specifically prefer national courier when shipping ddu because it will be handled by pos, and you have option to do self clearance unlike other courier. handling fee RM30. I don't mind if it is 20 minutes, but some people say it may take hours. This post has been edited by Skylinestar: Jun 11 2025, 08:11 AM |
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TSSkylinestar
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Jun 13 2025, 08:51 AM
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on jun 12th, my item got delivered to my house. that is less than 2 days from the time I made my payment. fast enough.
the longest wait is actually from the day the item reaches Malaysia until POS tells me the item is held by customs. 27May to 05Jun. 10 days is just too long for that.
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