I'm ok with 1 week (after me submitting my online purchase proof). but it is the 1 month that fears me.
can settle in 1 hour?

Bought electronic item from AliExpress. Pos Malaysia says my item held by customs.

Email from Pos:
Your item ELxxxxxxMY is currently held by Royal Malaysian Customs due to (high-value/import permit required/SST issue).
You have three options for Customs clearance:
1. Appoint Pos Malaysia (PMB) as your clearance agent.
2. Self-clear at: Pos Malaysia International Hub, Jalan KLIA S1, 64000 Sepang
3. Appoint your own Customs agent

I do have a few questions:
A) If I appoint Pos as my clearance agent, I just need to email (cspmih@pos.com.my) them my online purchase? After that, they will guide me with payment method? How long more to wait for delivery to my house? I search on internet and someone says this process take about 1 month.

B) For self clear, if I go to Pos KLIA myself, can this whole process be done in a day (or hours)? Can get my item on the same day? I need time-off from work for this. Is there anywhere else that I need to go besides Pos? Just need to show proof of online purchase to Pos? Where to park and enter Pos KLIA? I look at GMaps and still don't know the exact spot.

C) Any good, reliable and fast agent to recommend?

I went with option B once just for the experience. Once is good enough.

Now I just go with option A for the convenience.

actually now POS is faster edi. Depending on how complex is ur item, usually 3-4 days can kao dim. (Subject to their op time)

Option A definitely,  just call up to office give them your reference. Probably cost u around rm50 to rm100

I faced similar issue just last month

what is the not convenience part?

how long does it take for them to quote you the payment? they email you the instruction on how to pay? now, I get both email and whatsapp from the staff. still waiting for their quote.

i recently had something similar happen to me as well
got the limited edition razer mouse and they asked for sirim registration thing
i went with custom agent coz fedex or dhl told me its an option
i messaged a couple that they recommend and paid like 50?
they settled it on the same day and the item got released very quickly
whole ordeal from when fedex reached out about the issue until i received the item was like 3 days
this is the kind of thing that i'd like to say, if you dont know much about it, just pay someone who knows to do it and it saves alot of headache for you
i was thinking maybe i drive down do it myself but then i have to drive down and do it lol
later mong cha cha and fk things up then have to do multiple trips and whatnot

your item is initially shipped by fedex/dhl (I mean from oversea to Malaysia)?

I had never done option A because I read reviews before that they (agent) charge higher than you picking it by yourself.

But, I had done option B. Yes this can be done by the day itself, but be prepared:
1. Your time going to KLIA, which will take about ~30-40mins (1 way) from Subang and depending where you stay
2. Petrol and toll fees
3. Purchase bill, list of items/receipts
4. Maybe prepare tons of cash, at least maybe RM500 - But recently I heard now customs accept card payment already, the last time I went there was year 2022-2023 and they said they only accept cash.
5. (optional) spare clothing - especially long pants + covered shoe, because you are entering government(?) building and the guard has right to refuse you to enter if you wear short pants, saw someone kena refused to enter before right in front of my eyes because he doesn't wear long pants, in the end he said have to batal balik to Damansara, lucky I have one spare long pants in the car and I sold the pants to him lol
You need to park here:

https://maps.app.goo.gl/d66sNYjjZn7RkH6X9


you should be seeing POS Office on the other side, you cannot "drive in" directly there but park at the outside parking lot (shown in red circle in the picture I posted above), try park your car near the overhead bridge for your convenience, then you get down of your car and take the overhead bridge, head to the gate and give your IC and the shipping code (for yours its ELxxxxxxMY)

"Customs Authority has held your parcel" per parcelsapp.com.
7 days already.
I choose the 1st option. let POS handle. last status from POS is "hi we are still waiting from customs ya". maybe Hari Raya Haji holiday season, so things are slower. this is a lot slower than I have expected.

this evening, got a whatsapp message from POS. finally got the quote to pay. it is basically telling me to go to POS website and use the chatbot, which will then lead to a payment gateway from KIPLE (first time heard of this company). the message says after payment, POS will deliver my item in 3-5 days. it doesn't even tell me to update them after I have made payment.

hmm, it's automated these days

Not worth it to let pos do clearance for you.
Charge big sum to do things you can clear less than 20 min at kastam. fkin nutjob if you ask me.

I specifically prefer national courier when shipping ddu because it will be handled by pos, and you have option to do self clearance unlike other courier.

handling fee RM30.
I don't mind if it is 20 minutes, but some people say it may take hours.