As per above topic, has anyone been able to receive your E-invoice via email from the Shopee app??

I have been facing this problem since March 2025 and until today, the yoyos at Shopee still unable to resolve this. Your feedback is greatly appreciated as Shopee seems to infer that it's not them but my phone/OS etc 😑

All they do is close the report every week and reopen new case without resolving anything 🤦🏻

This post has been edited by tgeoklin: Jun 4 2025, 11:28 AM

App memang tak boleh pakai... request using web browser okay je.

Is it regarding the e-Invoice progress stuck at "Processing, please try again later

Nope, I can see the E-invoice at the app, just that after click send, nothing received at all 😞

Ok, nanti balik ofis, saya cuba lagi 🤞🏻

submitted 3 request 2 weeks back, no issue

submitted 1 request last week, cant generate keep got error stated my information invalid (checked) multiple times, its all correct

submitted report, ding dong ding dong for 5 days, still in process, they still checking

for me, i received nothing from shopee if i click send

at the end i found workaround, login to desktop platform and download it

I had successfully request from the apps.

Few days ago requested from the app, no issue.

Mind sharing what O/S and phone you are using? Thks ✌🏻

Mind sharing what O/S and phone you are using? Thks

Mine can be generated but just can't receive despite being able to view it 🤦🏻

Android, cheap phone

Android 15

I saw your thread yesterday. I had never requested once before via Shopee apps but I had tried it last night, today morning can view the e-invoice.

However, I need to go in and press the Send button in order for Shopee to send the e-invoice to my e-mail, the e-mail sent to me was instant within 10 seconds.

Strange, it worked for me.

Was your Shopee account linked to another email before this? I tried using my alt when setting up the eInvoicing thingy, but it was sent my main.


This post has been edited by UserU: Jun 4 2025, 02:52 PM

Weird, I can generate and view, just didn't receive anything despite pressing on send 🤔 ........ Mine sharing what phone and O/S you are on? Thks

Nope, nvr had any other email. Further can received those emails from Shopee, just not my e-invoice 🤦🏻

And to make it worst, Shopee CS, refuses to manually send it to me and insisted to be hero...... and here we are 3 mths later 😤

Android, Samsung Note 20 5G+

Unless if you wanna try clear cache/data of the Shopee apps, try login back and try again? Could be also wrong e-mail sent to

Done clear cache and data multiple time, so that's not it 😞 .......... also confirmed on the email by CS multiple time. Not sure if it's really my Pixel 9 but tomorrow after Android 16, will try see if it's OS issue or not 😅

Yup, dealing with their CS is same as pulling teeth.

A last resort I could think of is to access it on the web and screenshot the invoice there...

Yeah, that's my thought too until I checked with LHDN and apparently, I don't even need a copy as once e-invoice issued, it's already in my name and tied to my TIN ☺️

So now, I just gaming their CS jer 🤣🤣🤣🤣

For books, the Shopee e-invoice at the bottom has a table...

Total Including Tax (excl. discount)....

For tax relief purposes, which figure should we use? The discounted price or Total Including Tax (excl discount)?

Actual amount paid ☺️

shopee keep rejecting my request for an e-invoice. And the reason is due to my address. By default, shopee put the State of my address as "Kuala Lumpur", by right it should be "W.P. Kuala Lumpur".

once I have changed the state from Kuala Lumpur to W.P. Kuala Lumpur, I received the e-invoice after a few minutes

similar to myinvois when entering details... must be MALAYSIA in caps, WILAYAH PERSEKUTUAN KUALA LUMPUR for the other..