Last week, I purchased Drypers from the Vinda Official Store. I believe this "store" is actually operated by Shopee themselves from Shopee's own warehouse.

I ordered 3 x carton of M size diapers. However, I received only 2 x carton of M size diapers, and another carton of a different line of Drypers of L size diapers.

Shopee only gives me 2 options to RETURN AND REFUND:

1. Drop off at their collection points
2. Allow Shopee courier to collect at my residence

Plus, the refund amount proposed by Shopee is less than 1/3rd of the order, because they claim shipping is not refundable.

My question is:

1. Their proposal is unfair, the refund amount should be proportionate to 1/3rd of the order value
2. Neither drop off or self-collection works for me
3. I have full evidence detailing that the error is squarely on their side (video + photo proof)

I am not interested in going through the hoops to return to Shopee for an inadequate refund amount. I want them to either:

1. Exchange - send me the correct item, and pick up the incorrect item
2. Refund only (without return) for the L size diaper carton which is of no use to me

However, they have rejected my proposal as it is against their "policy". Well, it's against my policy to waste my time and effort and not be fairly compensated for their own damn error.

Am I in the wrong here? Is Shopee being unfair? How can I pursue this matter further?

I always thought purchasing online from a "Mall" official store would never result in this kind of nonsense.

Thanks!

This post has been edited by contestchris: Jun 2 2025, 12:57 AM

return the entire batch to get full refund?

Why you unable to return / allow them to pickup?

Unlikely can get refund for the wrong item if you don't return

Seems the issue mostly stems from you. Why would they consider a full refund / exchange if you are not willing to return the wrong item?

You got 1/3rd of the order wrong, seems fair to me they want to refund 1/3rd of the money you paid. I suspect, even if you didn’t mention it, they only agreed to refund the wrong brand of diapers to you. Also, when you agreed to use shopee, you agreed to their policies.

make an official complaint to KPDNKK

https://eaduan.kpdn.gov.my/kepenggunaan

and here

Steps untuk buat aduan di MCMC untuk salah laku Shopee:

1. First thing first korang kene sign up dekat MCMC dahulu kemudian update profile (isi alamat) tak buat nanti tak boleh go to the next step.

2. Dekat bar kiri pilih New complaint.

3. Pilih part yang sepatutnya, in my case i choose Postal and courier since yang hilangkan parcel abang adalah Shopee Express (SPX). Untuk J&T ke Ninjavan ke korang pilih accordingly.

4. Dekat sini isikan details tentang Shopee Express its okay kalau korang tak tahu alamat just google nombor customer service diorang dan email. Dua ni dah sufficient enough. Nanti dia minta untuk isi ape last email/ conversation yang lead you untuk buat aduan. So copy paste je email tu.

Mind you aduan ni hanya boleh dibuat if only korang dah reach out to the provider. In this case bang janu dah reached out to Shopee dan tidak dapat mencapai kata sepakat sebab itu aduan dibuat.

https://aduan.mcmc.gov.my/#/public/login

This post has been edited by JimbeamofNRT: Jun 2 2025, 09:33 AM

No they want to refund 1/3rd less shipping fees. It is lower than 1/3rd

It's such bulky delivery via cargo. My condo has restrictions for allowing lorries in during working hours only. I am not going to apply leave for this nonsense.

But when you receive it in the first place you could. lol.

when you order online in Malaysia, pls adjust your expectation lower than other advanced countries.

shit happens and expects loses when it does.

if the shipping cost for 2 or 3 cartons is the same...then what's the issue...
i don't think shipping costs increases proportionate to the number of items...die like that...

Of course it does. 2 items cost is around rm38, 3 items is around rm55. These are massive cartons, only makes sense the shipping increases.

ah so few packs inside each box...
so exchange is still the best option... but i don't think a lorry is needed just for 1 box? maybe ask shopee to just use regular van so that pickup can be done on weekends...

U actually can select pickup but u ownself send it to courier place. i've done it before.


u can report to kpdnhep and see how it goes.. once u reported im sure lazada will just refund u 1/3 price and let u keep the L size pampers.
Or if even luckier they full refund lol

Refund the whole order , drop off at jnt . Order again

I actually need the diapers. They were also ordered on "SuperBrandDay", which happens once every 3 months or so. I will lose out massively in terms of the discount/vouchers (which is better than the normal 6.6 or 25.6 vouchers) if I send back and refund the entire order, and thats not factoring in the inconvenience for what is not my error. Plus there is also a rather nice free gift received.

The only way this makes sense to me as a customer is if they do a 1 to 1 exchange of the correct item or refund me 1/3rd of the total order value.

This post has been edited by contestchris: Jun 2 2025, 11:53 AM

Last but not least eventually ur toddler needs L size pampers too.

Just take it as "order first, use later" lah..


No need mafan think this think that?



Btw bro dont need waste money on Drypers.. Drypers ii use it for night/sleeping time only.
Day time use cheaper brands like Youli

Afaik no any platforms has 1 to 1 exchange capability coz it is too troublesome.

The L size is different variant etc. L size also is many, many months away anyways. Just got to M.

If it is purely due to seller error, that's the least they could do - offer an exchange. Or refund part of the incorrect order. Or refund terus the full order.

I've ordered smaller items from non Mall seller on Lazada before. If memang got error, they send a rider to pick up the incorrect order and give the correct one. I bought cooking powder last time, the shop corrected the issue the very next day.

This order, the issue is in the triple digits, and so easy to wash hands ker? Where is the buyer protection?