Choose to return all

They will fully refund you including shipping fee

Just keep the L first and topup another carton of M during 6.6. Even though u said it's few months away, eventually u still need to use L. If u got it at a nice price for L probably in the future u won't get back at this price again in the future.

My son used M for only a short period of time. Only used M for 3 months as the L size (9-14kg) overlap with M (6-11kg) and i find L is much comfier for my son when my son reached 9kg.

For this amount.. I think u just take the lost and keep the L diapers.. next time can use anyway. No need headache return or pickup or refund 1/3. Sometimes buy online got hiccup , let it go ba

From how I see it, you can't win it all. The solutions offered is their SOP.

The order was done on super brand day, with great discount I assume and nice free gift as mentioned...yet now you are looking to dispute for 1/3 of the delivery fee (which I assume is just a small amount compared to it all).

Just return the wrong one and get back the refund of what you paid. Unless you're really free and have lots of time on your hands. Don't be penny wise, pound foolish.

i need to thank you shopee because they helped me a lot on my case

Like i said earlier u can eport to KPDN.

Im sure they can offer u return and refund for that L pampers then offer u voucher for the non-refundable shipping fee.
If u lucky they may even offer refund for L pampers and let u keep it.

Shipping for 1 box L size pampers should be about RM10.

Ohh i just realised its Shopee. Its gonna be abit complicated compared to Lazada

After raising a refund-only request multiple times but each time getting rejected by Shopee, and calling/chatting with customer support to explain my situation to no avail, I have decided to lodge an eAduan with KPDN. Just submitted my complaint to them.

I don’t think I am being unfair/unreasonable to get them to issue a refund-only, for what is clearly their fault. Why do I as a buyer, need to be inconvenienced at my expense, for the incompetence of the store?

What makes this entire situation worse is that I’ve spent at least RM5k on Shopee in the past year, and more than half of that is in the Drypers/Vinda store. And yet with all the proof and evidence in the world, I’m being given the run around.

If the eAduan fails, I will take it to the consumer tribunal.

Another thing is I paid using SPayLater, so I can't even raise a disputed transaction with the bank. Probably a note to self, in the future when buying from Drypers, to use a credit card so that in the event of an incorrect order, I can easily issue a chargeback at the credit card side if the seller/platform is giving me a hard time about it.

TS pls update what is the story now

no news is good news

No update. Now it's up to the KPDN case officer to make a decision since Shopee and me cannot agree on a fair resolution, they have 2 weeks to do so.

I don't have high hopes, but at least I tried.

In a kind way, KPDN told me to deal with it or escalate to the consumer tribunal.

So easy, just wash hands like this.

Untuk makluman pihak pengadu, tiada mana-mana peruntukkan perundangan yang dikuatkuasakan oleh Bahagian Penguat Kuasa KPDN yang diberikan kuasa dalam bab tuntutan barangan/waranti/pampasan/ganti rugi/pemulangan wang atau apa-apa tuntutan,namun ianya adalah dibawah bidang kuasa Tribunal Tuntutan Pengguna Malaysia.(TTPM) Pemfailan mesti dibuat sendiri dengan hadir di pejabat TTPM atau mana-mana pejabat tribunal yang berdekatan atau secara atas talian (online). Maklumat lanjut mengenai cara-cara pemfailan boleh diperolehi melalui laman web https://ttpm.kpdnhep.gov.my/portal/home. Bagi tuntutan ke atas mana-mana syarikat/perniagaan maka maklumat lengkap syarikat/perniagaan boleh diperolehi daripada Pejabat Suruhanjaya Syarikat Malaysia yang berdekatan atau secara atas talian di alamat: www.mydata-ssm.com.my Dimaklumkan pihak kami telah menjalankan siasatan dan telah mengambil tindakan sewajarnya ke atas aduan yang berkenaan. Bagi pihak kementerian, kami mengucapkan terima kasih di atas maklumbalas kerjasama yang diberikan. Nasihat dan teguran yang diberikan agar mematuhi undang-undang yang dikuatkuasakan oleh KPDN. Diharap kerjasama ini dapat dikekalkan untuk kerjasama bersama. Sekian, terima kasih.

If this is the case, then we can in future to go to tribunal instead of KPDN to save time and energy?

Pros and cons of buying online.
You get cheaper but run into risk of getting wrong/defective items. Its part and parcel of buying online.

Just keep the L size if its a hassle to return ad your going to need it sooner or later.

M size u can reorder or if u phobia already just go supermarket and buy.

No need to stress over it....

How many tered u wanna open on this topik alone?

Ts mentally challenged? I think mods should combine all her tered on this diaper issue into a single tered.

yes

TS is 吞不下那一口氣而要正確他有的公道。但是可以說，這世界原本都是不公平了，何必要執著。

In English


I can't swallow that anger and want to correct his justice. But it can be said that this world is unfair to begin with, so why should I insist on it?

This post has been edited by GalaxyV: Jun 18 2025, 04:56 PM