May 11 2025, 10:50 PM
QUOTE(petpenyubobo @ May 11 2025, 04:29 PM)
As a customer he has the right to choose who to fly again in future if experience bad service from the airline company.
You got tongkat and entitled mentality that people should always need to support monopoly companies?
He already said he is willing to pay the $25
He arrived 30 mins early before boarding not late.
BLM staffs already got officially fired and company issued apology to the customer.
All the press and public which published the news is on the customer side.
Who is right and wrong again?
He arrive 30 mins before the flight time. Not boarding time. While the 2 BLM attitude got problem. The customer is no saint either. The BLM should have told him boarding gate closed 30 mins before departure and check in counters close 1 hour before departure. So going there 30 mins before departure you definitely not gonna board the flight even you have tickets. Showing your customer is king attitude only makes the situation worst.You got tongkat and entitled mentality that people should always need to support monopoly companies?
He already said he is willing to pay the $25
He arrived 30 mins early before boarding not late.
BLM staffs already got officially fired and company issued apology to the customer.
All the press and public which published the news is on the customer side.
Who is right and wrong again?
If you have asked the staff politely and seek their help. A good staff will definitely do something for you out of courtesy… I once reached HKIA 20 mins before departure and I ask the check in counters close politely (flying SQ). They walkie talkie to the gate and ask if the plane can wait for me. When the plane captain give the green light (1-2 mins later), she escort me to zoom pass immigration and security thru crew lane to the gates really appreciate their help but in that scenario, it is in their every right to deny my entry.
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