how come my father today went to tm office and the best deal they offered him was, 300mbps for rm119, 30 months contract but 6 months free..

WTA how do your need to do to get the rm90 for 500mbps deal???

been pressing around the app but can't see where  termination button is ?

currently shows 500Mbps Pro Upgrade, and under devices there is the Mesh Non Ultra (Added 2022)

When you mentioned try not to rush them,
is it when they dint give you a call back or after they have offered you ?

Already out of contract.my father also already an old guy 80yo don’t think he has the energy to do this way lol. He even told them he willing to port out from his celcom postpaid to join unifi. Kinda surprised he got this pathetic offer compared to the offers I’m reading in this thread…

thanks ! yes found the Termination button on https://selfcare.unifi.com.my

let's see what TM comes back with, since always getting the sales call to pay more but free TV, free channel etc which I don't need.

https://selfcare.unifi.com.my/service/tvapp...y-entertainment here

Open the app then check on plan, below theres a login with you phone number

hmm i don't understand why tm give new account for 500mbps why they want remove old account number
its bad Unifi Universe app we prefer unifi app old for old account
if want terminate and make offer SWU 5.0 500MBPS RM90 will get new account    and old account remove look crazy

i don't really understand why tm want make new account and remove old account 
reason ????

The new account number for SWU 5.0 is only happening if you have UniFi Mobile bundled I guess, I think also happening only recently? Mine doesn’t have that bundled and it’s still retaining the same account number.

A bit of backstory for those that wonder why you got a new account number.

When TM bought Packet One / Webe, they maintained 2 almost separate business support system.

They have been trying to migrate to the Webe system for a really long time and it finally happen this year.

That's why you get a totally new account number and you need to use the Universe App aka Unifi Mobile app.

Here

Account tab > see your plan press “>” thrn scroll down is there

New portal i use.

Phone app not pc

Use myunifi, if cant they ask cs for it, i think they can do it for you

Also we can see your address, remember remove your screenshot.

You likely have same problem with me.

The Disney+ login will never show in the app or web browser. Eventhough I received an email from Unifi informing me which phone number tied to Disney+.

I contacted the CS twice, they closed the reports without solving the issue. I got fed up, just download the Disney+ app on phone.

When asked to sign in, use the handphone number as per unifi email. If like me you failed to received the code by sms, select the call option. You will receive a call from a foreign number. The call will give you the code. Key in and your phone will be tied to the Disney+ account. Thereafter, the app will also asked you for email address to tie to. It will send another set of code to confirm. But I read somewhere tie to email address is optional.

For 2nd device/smart tv/web browser, don't try to sign in using phone number. It won't work. Instead Scan the QR code on the left using the phone you originally register the Disney+ first. This is what I did to watch Disney+ on my PC using web browser.

Hope this is helpful. Good luck. Unifi CS sucks. Waste of time.

I updated my contact number to a new number few weeks before requesting to terminate. Guess what? They called the old number to confirm termination and counter offer with SWU. Thereafter, they used my old number to register for the new SWU account. Never once did they call the new number, and the unifi webpage and unifi universe also currently showing my old number. Luckily I still have my old number.

Their way of doing things is very weird. Like no proper procedures.

ok now I finally understand why I don't have the subscription despite login with my mobile number... (it's asking me to subscribe)

I checked my email again and there's indeed a Disney+ confirmation email from Unifi, but the mobile number for some reason is my old number which I haven't used for years  even weirder is the correct number is there in my Unifi profile

Anyone who maintained with Unifi after initiating cancellation was promised with free Disney+? Was it Disney+ Premium or Basic?

I was offered RM90 for 500Mbps with 12 months Disney+, forgot to ask whether it’s Premium or not.

Contemplating between Unifi and TIME now. TIME’s offer is RM50 rebate for 10 months for their 600Mbps package hence it would be RM139-50 = RM89 for 10 months.

Anyone got suggestions?