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 Official TM UniFi High Speed Broadband Thread V43, READ 1ST PAGE FOR RELEVANT WIFI INFO!

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3nf0rc3r
post Oct 31 2025, 02:08 PM

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After set Skyworth to bridge mode, somehow VOIP error. But all the VOIP settings still there and enabled. So I cannot make or receive calls. Internet no issue.
3nf0rc3r
post Oct 31 2025, 07:10 PM

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QUOTE(mesf @ Oct 31 2025, 04:17 PM)
gg might only be an issue in sabah
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Sabah ok. Just upgraded to SWU 500mbps this morning.


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3nf0rc3r
post Oct 31 2025, 07:21 PM

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QUOTE(trinity3 @ Oct 29 2025, 11:35 AM)
just to share.

Terminate request via tel call. Got a case number. 2 weeks no one called, so I called them to ask status. Termination team called me same Fri afternoon with offer to stay. Agreed to offer.

By Tue, line changed from 300 to 100mbps, 6mth free, with Disney for 79 + tax with new 2y contract.

Yet to receive sms for Disney, tho.

If I didn't get the offer, I'd move to 5G BB.

Will see in 2 yrs time, hopefully prices of 5G modem/router drop more by then.
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Received SMS asking me to find login details from Unifi Universe app > streaming apps. I go there all the options is to sign up for Paid Disney Hotstar.... I don't see anything free.



This post has been edited by 3nf0rc3r: Oct 31 2025, 10:00 PM
3nf0rc3r
post Oct 31 2025, 10:00 PM

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QUOTE(PJng @ Oct 31 2025, 07:27 PM)
Why need show all ur personal detail online?
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Overlooked, thanks.
3nf0rc3r
post Nov 2 2025, 06:48 PM

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QUOTE(trinity3 @ Nov 2 2025, 12:43 PM)
ok, managed to masuk Disney

Inside MyUnifi app > click on Account > Unifi Home XXX Mbps

Can see login ID which is mobile phone number.

Use Disney+ Hotstar app.

Enter login ID i.e. tel no.

The app will send a OTP sms to login.

To login to Disney on website, also same using ID & OTP.

thumbup.gif

OR

Login to unifi website unser My Streaming apps,  you should be able to see this.

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It's not there, I have filed a report with unifi.
3nf0rc3r
post Nov 8 2025, 09:10 AM

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QUOTE(ZeneticX @ Nov 7 2025, 02:43 PM)
So after receiving the call on Wed afternoon to confirm switch to SWU... until now I checked under My Activities and My Orders still nothing. Is this normal? Just worried they missed out my request or something
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It will take a few days.... they are slow... in everything.
3nf0rc3r
post Nov 19 2025, 03:19 PM

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QUOTE(ZeneticX @ Nov 18 2025, 12:44 PM)
Ok I think i better contact CS

I use back MyUnifi but can't find my acc inside, maybe because my acc is new after transfer to SWU 5.0. It only works with the new app

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You likely have same problem with me.

The Disney+ login will never show in the app or web browser. Eventhough I received an email from Unifi informing me which phone number tied to Disney+.

I contacted the CS twice, they closed the reports without solving the issue. I got fed up, just download the Disney+ app on phone.

When asked to sign in, use the handphone number as per unifi email. If like me you failed to received the code by sms, select the call option. You will receive a call from a foreign number. The call will give you the code. Key in and your phone will be tied to the Disney+ account. Thereafter, the app will also asked you for email address to tie to. It will send another set of code to confirm. But I read somewhere tie to email address is optional.

For 2nd device/smart tv/web browser, don't try to sign in using phone number. It won't work. Instead Scan the QR code on the left using the phone you originally register the Disney+ first. This is what I did to watch Disney+ on my PC using web browser.

Hope this is helpful. Good luck. Unifi CS sucks. Waste of time.
3nf0rc3r
post Nov 19 2025, 11:00 PM

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QUOTE(ZeneticX @ Nov 19 2025, 05:49 PM)
ok now I finally understand why I don't have the subscription despite login with my mobile number... (it's asking me to subscribe)

I checked my email again and there's indeed a Disney+ confirmation email from Unifi, but the mobile number for some reason is my old number which I haven't used for years  doh.gif even weirder is the correct number is there in my Unifi profile
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I updated my contact number to a new number few weeks before requesting to terminate. Guess what? They called the old number to confirm termination and counter offer with SWU. Thereafter, they used my old number to register for the new SWU account. Never once did they call the new number, and the unifi webpage and unifi universe also currently showing my old number. Luckily I still have my old number.

Their way of doing things is very weird. Like no proper procedures.
3nf0rc3r
post Nov 21 2025, 12:01 AM

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QUOTE(ZeneticX @ Nov 20 2025, 11:30 AM)
An update and end to my Disney+ issue.... was planning to call CS today to update my number (the chat bot is useless), somehow I went to the app and check again, Disney+ suddenly appeared under my streaming apps, and I can update the number there directly without going through support

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Same, suddenly show up out of nowhere. They probably knew they F-ed up somehow and fixed it for multiple users.
3nf0rc3r
post Nov 21 2025, 09:33 PM

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Facebook was having problem loading some pictures, ran a test and got higher upload speed......

Well the tests both shows way higher upload which is not normal, and doesn't explain why some pictures won't load.

This post has been edited by 3nf0rc3r: Nov 21 2025, 09:49 PM

 

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