Yup me too...so difficult to change unifi to celcom.....they delay ...no answer....need to go to their store... A lot of question....then cannot terminate right away....!!!they need 1 month to terminate!!! So need to pay 1 more bil ( current paid bill will finish in next 2 days)..the worse broadband experience ever.

i have a question,
if the service date is at july 24, now only 1 year +,
should i wait or should i request a termination, and will they give the chance of the swu best offer ?

Wait bro, it’s not that I don’t like paying RM90 for 1gbps, I already mentioned that the telemarketer clearly stated the package offered to me was 500mbps (2 year of free 1gbps speed) at RM159. I have no issue paying RM159 per month, that’s the price I agreed to. So why are you implying that I’m rejecting rezeki? If RM159 is what I agreed upon (akad), but then suddenly I’m given 1gbps at RM90 due to some error, isn't that Haram? If you take something that doesn’t belong to you, you should correct it or at least inform them and get their agreement on the changes and not duduk diam2 saja

But again, what I’m pointing out here isn’t about wanting 1gbps for RM90, I’m complaining that I didn’t even get the correct 1gbps package at RM159 and TM will probably will not change it and made me stuck at 500mbps/RM90 package. And take note that the 500mbps with a free 1gbps speed upgrade for 2 years at RM159 is under the SWU 5.0 package, which is only offered to customers who are out of contract. Since I’m now stuck with the 500mbps/RM90 plan and my contract has been renewed for another 2 years, I obviously can’t switch to that SWU 5.0 package anymore during this period. For your information, the normal price for the 1gbps package is RM249, not RM159.
I suppose you can’t change it, since when you switched to the 500mbps/RM90 package, your contract was renewed for another two years. The 1gbps/RM159 package is part of the SWU 5.0, which is only available to customers without ongoing contract, so you wouldn’t be eligible to subscribe to it.

After so many day, yesterday try live chat wut, only 1 queue for me
But refund took up to 90 days to proccess, so small amount need so many day

which package? I though 1gbps maxis priced at RM249? are there any requirement to get that 1gbps maxis package at RM159?

Yep, same incident happened to me, at klcc brand, which they share nonsense. Although showing them this lowyat forum as prove, they didn't bother, they given 2 option, either force to take their postpaid for 2 months to get swu 5.0 rm 90 for 500mbps or either you required to have transfer id from competitors.
So end up the outlets didn't assist on anything, i submitted termination request to switch to digi fiber then next day the other team called me, to offer rm 90 for 500mbps.
They just purposely don't let customer easily get swu 5.0 with cheaper price.
So best method is either submit tranfer to other telco fiber or submit termination online then you only will receive counter offer. Otherwise those outlet is subjective and want sales only.
Especially klcc flashship outlet, many drama shown.
Many condo at kl area, celcomdigi fiber offered rm 90 for 500mbps, unifi still with most expensive price which loot from customer, this is really unethical business, dishonest and overpriced of current broadband price.

how to activate the 12 months Disney+? It's part of my plan but I can't find anything under 'Streaming Apps'

In the new portal, I can see this



but there's nothing under 'My Streaming Apps'

This is on the old portal right? Unfortunately I've switched over to the new portal due to SWU 5.0.... the interface is different

are you referring to the 'My Accounts' tab above?



if I click in there.... it only allows me to pay bills

Same thing for phone app.... I'm using the 'Unifi Universe' app

Ok I think i better contact CS

I use back MyUnifi but can't find my acc inside, maybe because my acc is new after transfer to SWU 5.0. It only works with the new app

https://www.lowyat.net/2025/373614/disney-s...ion-price-hike/

they raise the price again