Wait bro, it’s not that I don’t like paying RM90 for 1gbps, I already mentioned that the telemarketer clearly stated the package offered to me was 500mbps (2 year of free 1gbps speed) at RM159. I have no issue paying RM159 per month, that’s the price I agreed to. So why are you implying that I’m rejecting rezeki? If RM159 is what I agreed upon (akad), but then suddenly I’m given 1gbps at RM90 due to some error, isn't that Haram? If you take something that doesn’t belong to you, you should correct it or at least inform them and get their agreement on the changes and not duduk diam2 saja

But again, what I’m pointing out here isn’t about wanting 1gbps for RM90, I’m complaining that I didn’t even get the correct 1gbps package at RM159 and TM will probably will not change it and made me stuck at 500mbps/RM90 package. And take note that the 500mbps with a free 1gbps speed upgrade for 2 years at RM159 is under the SWU 5.0 package, which is only offered to customers who are out of contract. Since I’m now stuck with the 500mbps/RM90 plan and my contract has been renewed for another 2 years, I obviously can’t switch to that SWU 5.0 package anymore during this period. For your information, the normal price for the 1gbps package is RM249, not RM159.

I suppose you can’t change it, since when you switched to the 500mbps/RM90 package, your contract was renewed for another two years. The 1gbps/RM159 package is part of the SWU 5.0, which is only available to customers without ongoing contract, so you wouldn’t be eligible to subscribe to it.

Bro, since you’re already happy with your 2gbps speed for cheap, you’re probably not aware of the SWU 5.0 package that TM has been offering this year. It’s not that I’m demanding a temporary upgrade, it’s literally part of the official SWU 5.0 offer by TM, lol. Anyway, let me share the details of the SWU 5.0 package here, though I doubt you’d be interested since you’ve already got that cheap package.

Unifi 500mbps SWU5.0 for RM90 and Unifi 500mbps SWU5.0 (with 2 year 1gbps speed which will revert back to 500mbps after 2 year) for RM159 is two different package. the name of the package also different. What I want is the latter but they mistakenly change to the 1st one.


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For me, 1gbps at RM159 is already cheap enough. But some people who luckily got it for less suddenly think everyone else is overpaying and and now they’re acting like they’re advocating for others to get the same cheap price too.

Yes, they were stupid for keying in the wrong order and of course I love getting 1gbps at RM90. But let’s be real, almost no one gets that price under the SWU package. Since I already know they made a mistake with the order, why should I even be hopeful that I’ll get the 1gbps upgrade at RM90?

It’s not that I’m ungrateful, I just know what the actual issue is. I’m only asking here to see if anyone else had a similar experience and whether they eventually got the correct package after lodging a report.

Not sure, because I tried using my other account that has already been on the 100mbps SWU 5.0 plan for 6 months, TM said it’s not possible and that I need to wait until the contract period ends.

Anyone here managed to upgrade your SWU 5.0 package from a lower speed/price to the 1 Gbps RM159 one?

That’s exactly what I’m wondering too. My new account number now starts with 7 after switching to the SWU 5.0 package. Why did they need to change the account number in the first place? And now my old account has disappeared from the MyUnifi app and need to access through their Unifi UniVerse app as per attached SS.

This post has been edited by joehann: Nov 4 2025, 05:24 PM


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Are you requesting them to change back to your old account number? Is that possible? I currently have two accounts, and it’s quite troublesome to monitor both since I have to open two different apps.

which package? I though 1gbps maxis priced at RM249? are there any requirement to get that 1gbps maxis package at RM159?

Then really not for me. To terminate unifi will take around 2 month then after that can get maxis. Better to remain with unifi if can get the same price.

Normal same as me. Just wait to receive the order detail through your email. You can also check through live chat on the status of the order.