mine processed (received the call) on the 30th day, with a SMS reminding me to pay outstanding bill on the same day so termination can goes through next day.

in between chased them 3-5 times, spammed 1x more termination request and another 1x support form.

Recvd the call on Day 28.

I just submitted termination req online and did not call or contact them after.
Be patient I suppose...
Same terms as everyone, RM90 - 500Mbps, Free Calls, 24 mth Contract and Disney? (I don't remember, not interested.)
All done over the phone and I just have to wait for the switch to happen in a few days...
Gawd I hope I'm fluxing up my internet experience with this change 😁

my phone blocked 03-20217620 as scam call; but it seems to be very close to Unifi phone numbers; any chance its genuine call?

only just realised its been calling past 3 mornings as per my termination request 

Big oof

Your line profile is clearly 800/200.
They misconfigured it. Take the win

been 3 working days after phone call ...no email /no change on unifi portal / no sms

Conside what they are providing right now are E waste grade, no you didnt missed out anything

Speechless.... I specifically told the unifi agent to arrange for weekend, the fellow said technical team will call me to make arrangement. Now I just received an sms and they set an appointment on Monday without consulting me.🤦🏻‍♂️

You guys who got SWU 5.0, got see the application form mentioned  Disney+ Hotstar Basic 12 Months (Unifi),Promo Discount
RM69 (Perpetual) - 24 Months

Why is there mentioned of RM69 and 24 months?

Unifi universe website or app

this app


03-2021 7930

Old acc can? I got try but nothing is show, as my acc is before that date

I just updated my router firmware and I found that my Unifi 500/100 package upload speed was increased from 100 mbps to 370 mbps

Is there such thing as a free lunch?

Because I know there’s no way they’d give 1gbps speed for RM90. There are only two known packages under SWU 5.0 — 500Mbps for RM90, and 500Mbps (with 2 years upgrade to 1Gbps) for RM159. So this is clearly a mistake on their end.

Another thing is, if I didn’t report it in the first place, they would’ve just proceeded with the 500Mbps/RM90 package, completely ignoring the fact that the telemarketer offered me the 500Mbps (2 years upgrade to 1Gbps)/RM159 package.

Oh the rm90 for 500mbps is 500 download and 100 upload?
I thought usually the upload is half the download speed?

I suppose you can’t change it, since when you switched to the 500mbps/RM90 package, your contract was renewed for another two years. The 1gbps/RM159 package is part of the SWU 5.0, which is only available to customers without ongoing contract, so you wouldn’t be eligible to subscribe to it.

Already out of contract.my father also already an old guy 80yo don’t think he has the energy to do this way lol. He even told them he willing to port out from his celcom postpaid to join unifi. Kinda surprised he got this pathetic offer compared to the offers I’m reading in this thread…

yes 500Mbps RM119 i am sure TM will kena private ip 500Mbps
if i change RM90 500Mbps 2 year contract still public ip but i not sure suddenly tm will set private ip
if overload 500mbps demand will chance private ip that why i don't want risk 2 year contract tied
i keep RM119 500Mbps i not sure when tm will set private ip
i paying RM119 500Mbps will chance tm set private ip i am sure but when tm will set i don't know
how user 300Mbps overload demand kena private ip
i don't want risk
once tm set private ip i am still no contract we i find new offer SWU 6.0 or anything i will upgrade higher speed package

if i take SWU 5.0 RM90 500Mbps still under contract if SWU 6.0 1GBPS RM1XX can't take due tm wont give offer 1GBPS RM1XX that mean can upgrade 1GBPS price will be RM249 itu problem lah

Mine is in the living room, and the fiber line given is quite short so I can't really adjust the location to be more centralize in the house. I am using 500mbps, and getting about 30mbps in the room with 2.4ghz. 5ghz can't connect well at all.

After adding mesh wifi are you getting the full speed? I am planning to continue using wireless for my PC so maybe adding a mesh in the other room to boost the signal.