Hi, i have an iphone11 and when turn on the phone, it is stuck at apple logo. normally what's the problem with that? anyone facing this issue before and what is diagnosis and repair fee? thanks!

New phone or old phone? After iOS update?

new phone, i bought a scrapped item actually hahaha... brand new ip11 from phone shop, the customer bought it, turn it on but stuck at apple logo. then the shop decided to sell the phone as scrapped item.

Can you attach a photo of that iphone of yours?

To be honest, there are videos of fake iphone which only boot up in apple logo - Basically a LED light up just to show a Apple logo cutout.

High chance mother board issue , not worth to repair it.

hardware issue, could be nand problem, the os wasnt fully loaded

you can try run restore via itunes

This post has been edited by hightechgadgets8: Mar 26 2025, 03:54 PM

the shop is switch, so i think wont be fake iphone.


i bought it for rm100, trying my luck see if repair cost will be reasonable.

Yeah, by the look of your photo. Yes it is a real iPhone.

Maybe you also can try connect it to your pc and install iTunes.

I found this on the web, you can try it

https://appleinsider.com/articles/23/01/13/...ethods-are-here

This post has been edited by nebula87: Mar 26 2025, 04:02 PM

Force restart method, see the guide in YouTube, if can't means hardware problems 😢🔥

First, install iTunes on your PC. After that follow the steps below.

Connect your iPhone11 to your PC via Lightning to USB cable.
Quickly press and release Volume Up button.
Quickly press and release Volume Down button.
Press and hold the Side button for 5 seconds until iPhone’s display turns black.
While continuing to hold the Side button, press and hold Volume Down button for 5 seconds, and then release the Side button while you continue holding Volume Down button for another 10 seconds. If these steps are performed correctly, display should remain black with no text or logos on it.
Open iTunes on your Mac or PC, and you should see a message saying that “iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes.” You’ll then be offered an option to restore iOS on your iPhone.
If Apple logo appears, the Side button was held down for too long. Repeat the process again.

If the restore fail, then it is hardware problem, may cost few hundreds to repair.

This post has been edited by YoungMan: Mar 26 2025, 04:59 PM

Great info and tips there 👏✅

This post has been edited by GamersFamilia: Mar 26 2025, 06:10 PM

thanks for the detail steps. the phone is not with me now, will try when i have the phone. thanks alot!

Not with you? Send for repair? 🫠🔥

the shop reserved the phone for me but i havent go to collect the phone yet as i m out for raya holidays hahahaha

Ah okey, selamat hari raya to you and your family
Me myself celebrate raya around klang valley only, mostly at home plus no jam 😉🚥🔥

ahhh nice! selamat hari raya to you and family too!
have a great one and be safe!

Thank you 😉

How much you pay for the new phone or got it repair ?