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Insurance issue - Adjuster ignoring me
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TS12e1121
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 Jun 21 2024, 03:06 PM, updated 2y ago
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New Member
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Hi, can anyone help with this situation?
On April 20th, my wife had an accident where she swerved to avoid a cat and hit a tree. She was very nervous and didn’t take any photos at the time. A nearby family heard the crash and came out to help her.
The car was sent to the official Honda Workshop for repairs. The insurance adjuster gave an initial quote but seemed suspicious of our claim. They sent a third-party adjuster to interview us on May 15th, saying there’s no proof the accident happened where we said. They mentioned the lack of brake marks and the tree not being damaged as reasons for their suspicion.
I have provided some evidence, like call logs, a notification from Honda saying the airbag deployed, trip logs showing the accident location, and invited the helpful family to confirm this.
Since then, the adjuster has not replied, and today is June 21st. I’ve called the Insurance multiple times, but they say they’re still waiting on the adjuster. I've also tried contacting the adjuster directly several times but haven't received any response or callbacks.
So what can I do... It's being 2 months now since the accident..
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TS12e1121
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Jun 21 2024, 04:48 PM
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New Member
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QUOTE(hksgmy @ Jun 21 2024, 04:22 PM) Sorry for you TS. First, it’s lucky no one was seriously hurt in the accident. Second, if your wife had the presence of mind to take a photo of at the accident scene a lot of your concerns could have been alleviated - but, it’s hard to imagine how she must have felt at that point in time, so a photo was probably the last thing on her mind Third, which insurance company was this, so we can all avoid it like the plague in the future? All the best. 1. Her left hand and mouth were injuired, imagine how strong it hit the tree, even the airbag pop out.. 2. My sister did took the photo. But adjuster said it is insufficient.. Because it might we "fraud" the accident then took the photo. 3. xxxx This post has been edited by 12e1121: Jun 21 2024, 05:01 PM |
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TS12e1121
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Jun 21 2024, 04:48 PM
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New Member
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QUOTE(pysh @ Jun 21 2024, 04:38 PM) i thought police report need to be made and they will investigate? Reported to police at that night, and no action taken from police also. |
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TS12e1121
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Jun 21 2024, 04:50 PM
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New Member
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QUOTE(ycs @ Jun 21 2024, 04:29 PM) curious, didnt your wife phone you after accident and you didnt advise her to take pics? you have to admit its kinda strange if no pics My sis took the photo, but adjuster said it is insufficient.. |
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TS12e1121
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Jun 21 2024, 04:51 PM
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New Member
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QUOTE(cakoilembutgebu @ Jun 21 2024, 03:43 PM) Dashcam is a must on every car I have the dashcam but the memory card rosak lol |
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TS12e1121
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Jun 21 2024, 04:59 PM
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New Member
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QUOTE(Fujuk@@ @ Jun 21 2024, 04:52 PM) for an airbag to deploy, it should required a considerated force/impact from crash. but the tree has no damages found? is that possible? I also can't explain why the tree didn't have obvious damage  Despite looking thin, it's surprisingly tough. |
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TS12e1121
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Jun 21 2024, 05:01 PM
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New Member
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QUOTE(Avangelice @ Jun 21 2024, 04:58 PM) Photo is car and impact on tree? Or car removed from site? Please answer and do know you are liable to be sued for defamation if you simply accuse a company if that's what you are after. So don't name the company if your case belum settle I didn't mean to defame the insurance company. I will remove it just in case. Anyway, the photo is took on the spot. |
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TS12e1121
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Jun 21 2024, 05:08 PM
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New Member
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QUOTE(Avangelice @ Jun 21 2024, 05:01 PM) That's beside the point. We don't need to know if the pokok is thin or thick or it has collapsed or not. 1) any evidence to show the car banged the tree? Photos? 2) any police report? 3) the neighbours who came to your sister's aid can be witnesses. Also liberty insurance would also reached out to them too. 4) how much is the damage? The claims cost? Total damage? Information! Add on do stop contacting the adjuster. He has no reason to keep communications with you ya. 1. Not sure if im ok to share here. 2. yes. 3. managed to find the family and gave contact number to adjuster 4. frontier area all rosak and i thought adjuster is helping me to settle the case so i just hope can get some update from them. |
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