No longer can find any voice plan published under unifi.com.my
line got issue but fixing has been slow and no update when will be resolved...

Any alternate?

TM no longer want to maintain copper line, partly because of cable theft. Fix line is now bundled with Unifi fibre broadband.

They have not been updating the details about the voice product… as far as I know the charging block is still in 60 seconds.

My unifi package comes with 600 minutes free calls per month. No more stand alone phone line as far as I’m aware. I think one of the reasons is the older folks now use WhatsApp to make calls taught by their kids. I have to get a 2nd line for the older folks because of this reason. As for me I have to subscribe to an unlimited calls data plan.

This post has been edited by HippyTony: Jun 14 2024, 11:23 AM

They have move everything over to VOIP. Our company has copper line and it was troublesome everytime it rains. Recently it was down again and TM literally told us they are dismantling the box and moved everything to fibre. Since we do not have fibre service, they gave us these 5G modem which connects to landlines phone. It was not stable at all and customers are claiming calls are hard to get through.

Just remember, sometime last year TM stopped all old copper wire landline and all Streamyx customers had to upgrade to fiber optic where applicable. My SIL was one of them.

Question
My shop have land line from 2 decade ago barely use, got unifi also ada number too but also barely use mostly contact my company mobile or my personal mobile

If i terminate the old landed line will this number go to new owners and accidentally my customer still calling this old number and accidentally annoyed the new owners? anyone have experience?

old school "POTS" (Plain Old Telephone service) is dead

you have to subscribe to their fiber service to get a landline number

for old customers, they encourage you to signup for unifi, but if you dont, they provide a "Nanominds WHP-S20" which appears to be a rebranded ZLT S20 4g router with wifi features removed which your old landline phone will connect to

the experience is kinda poor as the router randomly looses signal
and the ringer behaves like "on for 2 sec, off for 2 sec, repeat"
which is not super good as you may think the call has dropped while moving over to pick up the phone

I was given a VOIP port which is attached with a cordless phone when I first subscribed to Unifi Fibre in 2014.

It has a 03-xxxxxxxx number which I believe is considered a land line.

However I rarely use it to make calls.

I have old number with copper. Requested TM to port the old number to use with Unifi VOIP.

Did they charge for the service?

Unfortunately the old folks using this copper line here is refused to move on with mobile, and the resident unit is not using unifi, so kinda left with no alternate…
But with it broken down now… not sure where it will take us….
Been a week open case with tm n still not resolved yet

They should provide you that 4g router thing that converts the old phone into a 4g phone

But not before offering you Unifi first, of which you can politely decline with the reason of old folks don't make use of internet

It will require a recontract of 12 months

It sounds to me like getting Unifi Air, without the internet?
Then the cost?higher than the copper rental 25?

SIM Card 2G Fixed Wireless Phone is the answer

design like old copper phone

Sorta, it's a https://nanominds.cc/whp-s20.html
It's basically a 4g router with the wifi part of it removed

For me, the original price was maintained

Well, TM doesn't have a 2G network, so they're forced to give you a 4g router to allow the phone to connect up onto the Unifi Mobile network

TM 2G domestic roaming to maxis

https://biz.unifi.com.my/business/products/...-voice-plus-svp

Still available under business package
Rm30 per month

I believe you need a BRN to register for this...

poor audio quality?

poor audio quality?

so still need to call support...make noise....when they offer...tell don use unifi...then ask for voice plan for old man...etc
then get this?

https://biz.unifi.com.my/business/products/...-voice-plus-svp

From the form seems like no need

But company name is mandatory

Can put home business?

Not sure when later they will ask BRN be provided when actual registration....

anyway they are now try to offer Wireless Home Phone plan

How the outcome now?work? rejected? impossible?

So this is what I can get

Reason from agent : Upon checking, your area is in the migration area to Unifi fiber where Cabinet Stop Restore
Replacement plan offered : migrate to the WHP (Wireless home phone) plan
Difference : current plan uses copper cable, the WHP plan uses a wireless signal
Customer will be migrated to the same plan and package. (whatever copper line plan you on, same rental fee and call rate)
Current plan will be terminated if you do not agree to this migration
Contract 12 months after migration completed
Same line number as of now
Notification about the migration should have been sent to the customer via email before (couldn't find any, and I wonder how for those without)
Agent will help open a report to respective team if customer agree to migrate to the WHP plan on support call
Migration team will explain to you the plan change process during a confirmation call
Confirmation call will be made within 3-5 working days (my case)

Report to unifi since my phone suddenly kenot use. They called back to me said they're no longer doing restoration for cooper line asking me to move to Wireless Home Phone with Sim, remain the same number and same price every month. Wonder how the so called Wireless home phone set up? Anyone mind to share?

Its based on their 4G... although they kept saying its 5G based, but when I check the modem/router webgui, it only connect to either band 5 or band 20 (iirc). Basically its P1 if you remember who they are before TM bought them out. Line quality is a mix bag with customers complaining hard to reach us. I even had to set it to only connect to band 5 to prevent it from switching too often and causing instability.

Personally I think better switch to mobile line terus. More stable.

This post has been edited by andrekua2: Dec 12 2024, 04:39 PM

they basically give you a this

https://www.nanominds.cc/whp-s20.html

It's basically a 4g router with a sim card
it connects to 4g
and has a rj11 port on the back for your phone to connect to
there's no wifi or internet, there is a lan port on the back but it's only for changing settings, you won't get an internet connection

it works, but the quality/stability is meh, it likes to randomly lose signal/reboot/etc

So no pulling another new cable(fiber) come in? Just the router+simcard+phone right? I told them i dont want anything else except the phone number I want to keep it since Im already using TIME for internet

nope, just this wireless router kinda thing
you will need to provide power to it of course
the phone will be your old phone reused

put the sim kad inside mobile phone
then u got a smartphone with TM home number

I just have this installed by UNIFI today after I was informed of the cancellation of copper line service. I am now looking for way to reproduce the same setup for my office which split the main connection to two or more phones. would the same phone splitter that used to work, like this

https://shopee.com.my/product/110639516/6603618514

will also work with this 4G router sim card setup ?

to be honest, I have no idea

I guess the only way is to try and see

Does this work for you?
I just tried it today but couldn't get it to work

The phone detects the SIM, and registers onto the 4G/5G network, and shows VoLTE, but can't call out and no one can call in, it just immediately drops the call

No surprise... basically does not work like normal call at all. Its actually VOIP.

Which is weird, because I did log into the WebUI of the thing a long time ago, and in there the call mode is setup as VoLTE and not VoIP, and the VoIP SIP config is left blank

Yeah, I just rechecked and it seems like its running on VOLTE. I thought it was VOIP...

I tried a bit more, seems like you need to setup "voice1p" APN instead of the default Unifi APN that gets pushed to your phone

It gets further as you can reach the operator system and hear error messages like "The number cannot be reached now", but still having issues calling in or out

Really want to replace their provided device if possible, will consider options

Hi, just wondering, would TM landline(standalone without streamyx) be affected by the recently announced technology migration?

https://unifi.com.my/streamyx-closure

Yes. Voice users will be offered to subscribe unifi or voice only WHP (Wireless Home Phone) using 4G & still fixed line number before.

This post has been edited by hsbb: Feb 16 2025, 09:48 AM