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 Is TM discontinue Fixed Line Home Voice quietly?

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TSdinozilla
post Jun 14 2024, 08:14 AM, updated 2y ago

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No longer can find any voice plan published under unifi.com.my
line got issue but fixing has been slow and no update when will be resolved...

Any alternate?
TSdinozilla
post Jun 17 2024, 06:01 PM

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QUOTE(HippyTony @ Jun 14 2024, 11:20 AM)
My unifi package comes with 600 minutes free calls per month. No more stand alone phone line as far as I’m aware. I think one of the reasons is the older folks now use WhatsApp to make calls taught by their kids. I have to get a 2nd line for the older folks because of this reason. As for me I have to subscribe to an unlimited calls data plan.
*
Unfortunately the old folks using this copper line here is refused to move on with mobile, and the resident unit is not using unifi, so kinda left with no alternate…
But with it broken down now… not sure where it will take us….
Been a week open case with tm n still not resolved yet
TSdinozilla
post Jun 17 2024, 09:22 PM

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QUOTE(PRSXFENG @ Jun 17 2024, 09:14 PM)
They should provide you that 4g router thing that converts the old phone into a 4g phone

But not before offering you Unifi first, of which you can politely decline with the reason of old folks don't make use of internet

It will require a recontract of 12 months
*
It sounds to me like getting Unifi Air, without the internet?
Then the cost?higher than the copper rental 25?
TSdinozilla
post Jun 22 2024, 06:05 PM

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QUOTE(lj0000 @ Jun 17 2024, 11:19 PM)
https://biz.unifi.com.my/business/products/...-voice-plus-svp

Still available under business package
Rm30 per month
*
I believe you need a BRN to register for this...
TSdinozilla
post Jun 22 2024, 06:36 PM

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QUOTE(JLA @ Jun 17 2024, 11:15 PM)
user posted image

TM 2G domestic roaming to maxis
*
poor audio quality?

TSdinozilla
post Jun 22 2024, 06:37 PM

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QUOTE(JLA @ Jun 17 2024, 11:15 PM)
user posted image

TM 2G domestic roaming to maxis
*
poor audio quality?

so still need to call support...make noise....when they offer...tell don use unifi...then ask for voice plan for old man...etc
then get this?
TSdinozilla
post Jun 22 2024, 06:55 PM

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QUOTE(lj0000 @ Jun 22 2024, 06:42 PM)
But company name is mandatory
TSdinozilla
post Jun 22 2024, 08:11 PM

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QUOTE(lj0000 @ Jun 22 2024, 06:58 PM)
Can put home business?
*
Not sure when later they will ask BRN be provided when actual registration....

anyway they are now try to offer Wireless Home Phone plan
TSdinozilla
post Jun 22 2024, 08:39 PM

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So this is what I can get

Reason from agent : Upon checking, your area is in the migration area to Unifi fiber where Cabinet Stop Restore
Replacement plan offered : migrate to the WHP (Wireless home phone) plan
Difference : current plan uses copper cable, the WHP plan uses a wireless signal
Customer will be migrated to the same plan and package. (whatever copper line plan you on, same rental fee and call rate)
Current plan will be terminated if you do not agree to this migration
Contract 12 months after migration completed
Same line number as of now
Notification about the migration should have been sent to the customer via email before (couldn't find any, and I wonder how for those without)
Agent will help open a report to respective team if customer agree to migrate to the WHP plan on support call
Migration team will explain to you the plan change process during a confirmation call
Confirmation call will be made within 3-5 working days (my case)

 

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