QUOTE(bewd85 @ May 6 2024, 04:05 PM)
ok guys, i think i 90% accurately translate it without using google translate. think of it as im practicing since im actually learning Japanese language. If there is any 1 in the community wants to correct me please feel free. Thank you
I know there is google translation version but i just want to do this translation without google translate. if any 1 want bash me then i got nothing to say.
Translation >>>
団体の無断キャンセルされました！！
※長文でネガティブ内容なのでスルーしていただきたいのですが、同様の被害に遭う方が減ればと思い、店の公式ではなく個人アカウントで投稿します※
よくある話かもしれませんが、相手の対応があまりにひどかったので、投稿します。
tour group canceled booking without warning/reason
this long article consist of negative contents, its to prevent another victim of such case, that is why im posting this using my own FB, not restaurant's.
since the tour leader not responding/talking, and irresponsible act thus this article is made.
本日朝、当日のランチタイムに予約をしたいと あるツアーガイド(マレーシア人)から店に電話連絡があり、私が対応しました。
ウチの店で団体様（マレーシアとかね）には、通常、団体向けセットメニューで提案し、旅行会社やガイドの了解を得て、概ねご満足していただいているメニューと価格でご提案しています。
今回のツアーガイドにも同様に提案し、同意を得て、予算と時間と席数のご予約をいただきました。
today's morning, the day we received a call from a tour guide (malaysian)asking reservation for lunch time, which i answered it/entertain it.
for our restaurant (specifically for malaysian tour group), we proposed a set menu since its meant for big group like company's annual conference, and its cheap + satisfying.
the tour guide agrees it, and after calculation of price + time + pax the reservation was made.
時間(13:30のお昼時っ)が近づいたので、whatsapp で時間と人数の再確認メッセージを送ったが、既読はつくけど返信なし。
whatsappからの通話にも返事がなしっ！！電話番号(マレーシア番号、通話料金高いですよ）へ電話しても応答なしっ！！メッセージへの返信なしっ！！
挙句の果て、whatsapp通話は着信拒否っ！！
as the time nearing 1.30pm lunch time, i messaged tour guide using whatsapp to double check the number of pax, there is indicator of message being read but there is no reply.
attempt to whatsapp call also failed to reach the tour guide. (we even called the number normally although we know there will be international charges for it) There is no answer after normal call. countless message still no responds.
in summary, they refuses to answer all attempts via whatsapp.
いままでも直前のキャンセルはありましたが、連絡がとれて謝罪の言葉があったりで、しぶしぶ受け入れてきましたが、今回は ホント～～の意味で、無断キャンセルでした。
マレーシアあるあるで、時間にルーズだったり 忘れてたぁ ってことが 経験上あるので、しょうがないなぁ とこれまでは思ってましたが、ここまで責任感がない対応は初めてでした。
until now, normally those who canceled booking/reservation got come forward/called back to apologize about it, which occasionally i reluctant to accepts it. But this time is really over the line, cancel without reason.
店にとっては、フードロスやスタッフの労働時間の損失は もちろんありますが、それよりも、
せっかく来店してくれたお客様を何組もお断りし、お帰りいただき、この予約が来るまでずっと空けておかなきゃならなかったのが、本当に忍びなかった・・・
25人分のナシレマッが・・・・悲しすぎる・・・
as for the restaurant, of coz there is food wastage and the lost of time for the staff member, but what is worst is that i have to turn down some customers due to this reservation.
i have to painfully throw away such food. sad for this 25 pax of nasi lemak.
同業の方の同様の被害や この計画性の無いツアーガイドの案内で困るお客様が増えるのがイヤなので、名前や連絡先、そしてこのガイドがたぶん所属している旅行会社を晒すことにします。
ツアーガイド名前：シュクリ (Syukuri スペルは違うかも) +6 016 366 0139
Tour agent company : Kampungstay Holiday Sdn Bhd
本当に迷惑だけど、キャンセルなら一言 言って欲しいっ
今後は、店としても対策をとることになります。何か良い手立てがある方は教えて欲しいです♬
to all the ppl whom doing the same business as me, in order to prevent more victims due to this kind of customers, im posting this tour guide's name, contact and his tour agency details.
this is very annoying, please inform respective person in charge if you want to cancel bookings/reservation.
from now on, the restaurant will have a new policy about this, if there is a efficient way to prevent such thing happens please teach us.
ChatGPT (pretty good at translation in easy-to-understand sentences):-
【Attention】Group reservation canceled without notice!!
※ This is a lengthy post with negative content, so I'd appreciate it if you could ignore it, but I'm posting it from my personal account rather than the official account of the store because I hope to reduce similar incidents for others. ※
It may be a common story, but because the other party's response was so terrible, I'm posting this.
This morning, a tour guide (from Malaysia) called the store to make a reservation for lunchtime today, and I handled the call.
At our store, we usually propose a set menu for groups (such as those from Malaysia) and generally offer menus and prices that have been approved and satisfied by travel agencies and guides.
I made a similar proposal to this tour guide, obtained their consent, and received a reservation for budget, time, and number of seats.
As the time (lunchtime at 13:30) approached, I sent a message on WhatsApp to confirm the time and number of people, but although the message was read, there was no reply.
There was no response to calls made via WhatsApp either!! No response to calls to the phone number (a Malaysian number, which incurs high call charges)!! No response to messages!!
To top it off, WhatsApp calls were rejected!!
There have been last-minute cancellations before, but we have always been able to communicate and receive apologies, so we reluctantly accepted them. But this time, it was truly an unauthorized cancellation.
It's a common thing in Malaysia for people to be casual about time or forget things, so I used to think it couldn't be helped, but this lack of responsibility in their response was a first.
For the store, there is, of course, food loss and loss of staff working hours, but more than that,
it was really unbearable to have to turn away several groups of customers who had taken the trouble to come to the store, send them away, and keep the reservation slot empty until this reservation came...
25 portions of Nasi Lemak... too sad...
I don't want other businesses to suffer similar damages or customers to be inconvenienced by the unorganized guidance of this tour guide, so I have decided to expose their name, contact information, and probably the travel agency they belong to.
Tour guide name: Shukri (the spelling might be different) +6 016 366 0139
Tour agent company: Kampungstay Holiday Sdn Bhd
It's really a nuisance, but if you're going to cancel, just say a word.
In the future, the store will take measures as well. If anyone has any good ideas, please let me know ♬
May 5 2024, 11:17 AM, updated 2y ago
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