Just checking how widespread this problem is.

I checked with friends and other forums, they all confirmed that Unifi very slow to load major sites, from 9AM till 4AM.

This started since last 2 months for some people, started 3 weeks ago for me.

Twitter, Facebook, Instagram, even Youtube.

Anything with videos will be extra slow or wont even finish loading.

Odd thing is, its always 9AM till 4AM, give or take, every day.

TM doing something funny?

Why no announcement?

Some IP address range is having routing issue.
What IP address range are you getting?

Nope. All as usual but im running on google dns

https://forum.lowyat.net/topic/5424552/+2200

Funny. Im having the same issue with my provider M1 in sg

Those UK-hosted websites especially slow

you mean 9pm to 4am? 9am to 4am sounds crazy

but all the while unifi nighttime will have different routing and that routing is bad

same, experiencing more disruption then usual. b4 maybe once a year, now its 2 times in a month. confirmed with no. 100.
and just upgraded my home to wifi 6, tot my new setup was configured wrongly or bugged. ping & speed test all okay. but sometimes enter some site, weird slow loading. tot was my addons or cache/cookies. but netflix & common streaming services, working as normal.

noting happens. maybe you would need 1gbps for websites that previously can run on 30mbps

Just enter 8.8.8.8 right?

I tried, still same.

SG should not be same problem, haha.

Its 9AM to 4AM for me, most people said night time till 4AM.

Maybe different based on region.

No need lah, I watch netflix youtube also 1080 only, I no money buy big screen watch 4K.

Mee too..before this downstair & upstair wireless connection is good. Now upstair keep disconnected when play online game and also took long time to upload videos. End up just using mobile data when upstair at home. And connection downstair also sometimes disrupted. Happen since two months ago.

for me starts happen around feb, many streaming sites videos cant load, even youtube 4k used to be fast but now fast forward straight downgrade me back to 1440p

got neighbour steal wifi

TM CEO songlap no mani to maintain server

ok la, boleh guna



This post has been edited by zerorating: May 3 2024, 10:45 PM

Speedtest no problem, but when loading streaming content, very slow or no load.

This is the weird part.

depend la, could be bad routing(full of packet loss etc) or just the server load is too damn high.
nothing suprising.

but the big site all looks fine to me, youtube, twitch, twitter,tiktok.

This post has been edited by zerorating: May 3 2024, 10:53 PM

99% don look other section, all kopitiam as home page

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Since the slowdown started a few months ago and often occurred from 9pm to 4am, it's likely because of TM HSBB Fiber network congestion during peak traffic hours, which in turn may be root-caused by the introduction of 5G.

Note that TM Wholesale also sells TM HSBB Fiber network access to the 5 celcos and DNB, ie 4G/5G ride on TM HSBB Fiber network for backhaul access to the Internet, ... besides it's own TM Unifi Fiber retail business.
....... DNB has about 6Gbps of 5G bandwidth capacity for it's 3.5GHz frequency band and sells 1Gbps to each celco. Each celco has about 2Gbps of 4G bandwidth capacity for it's sub-3000MHz frequency bands.

If each TM HSBB Fiber has a bandwidth capacity of 10Gbps (= 10G-PON technology), DNB's 6Gbps of 5G bandwidth capacity may be the main culprit because 36% of mobile subscribers are now on 5G, ie 5G is getting more popular.
....... If so, the problem will only be solved when TM HSBB Fiber network is upgraded to NG-PON2 (40Gbps) technology. .......

https://en.wikipedia.org/wiki/10G-PON
10G-PON (also known as XG-PON or G.987) is a 2010 computer networking standard for data links, capable of delivering shared Internet access rates up to 10 Gbit/s (gigabits per second) over existing dark fiber. This is the ITU-T's next generation standard following on from GPON or Gigabit-capable PON. Optical fibre is shared by many subscribers in a network known as FTTx in a way that centralises most of the telecommunications equipment, often displacing copper phone lines that connect premises to the phone exchange. ...

https://en.wikipedia.org/wiki/NG-PON2

https://www.nst.com.my/news/nation/2024/04/...ge-803pct-fahmi - 2024/04/26 - msia's-5g-adoption-rate-almost-36pct-coverage-80.3pct-fahmi
.

This post has been edited by lurkingaround: May 3 2024, 11:02 PM

lel, never tried other isp and see what they are missing?
used p1 wimax - haram jadah
used 3g service - haram jadah
used abnxcess - haram jadah
use 4g service - sometime okay, alot of time KO
use 5g service - always kena tendang from 5g network

other friend experience, use citybroadband and freshtel, also haram jadah.

okay la, i stuck with TM, at least this is not the old TM during dial up and early streamyx era.
i only will try other ISP if my current ISP is bad enough, as long as they give satisfactory service, im a happy camper.

This post has been edited by zerorating: May 3 2024, 11:17 PM

wow, are you network expert?

This sounds like TM, always over sell first, then fix when congested.

They never upgrade first before sell. urghh.

who said they dont? they deploy more distribution cable months before they give speed upgrade. but then again im talking about klang valley. of course they are not immune to mistake, there are some place that will see bottleneck, which they likely need equipment and medium upgrade. if that is observable, please report to the ISP, if that didnt work, report to CFM/SKMM too, do your part but please note that upgrading task will take some time.

the only situation it is obviously slow when there are submarine cable putus somewhere (which is common thing to happen). now we got abang loke give back cabotage exemption and data center build here there. chance are we will see more submarine cable point drop to here.

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Yes, another reason may be because TM has recently started overselling Fiber ports to itself/TM Unifi Fiber and to other telcos, eg Maxis Fiber, Celcom/Digi Fiber, Astro Fiber, Time dotcom, etc, in order to increase profits = the TM HSBB Fiber network becomes more prone to network congestion during peak traffic hours.
.

too bad they discard 10gpon upgrade plan.
but oh well, straight upgrade to 50gpon doesn't looks too bad.

Same here but mainly for gaming. Been happening on and off the past year. Speedtest always shows its fine.

Latest incident is this past week, only gaming affected. So far every site is fine for me.

Same here, load video also nowadays need to buffer. Like back in year 2000

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I'm on a Mobile 4G phone plan that gives FHD or 1080p/3.5Mbps video-streaming. Most nights from 8pm to 1am, can't stream 720p/2.5Mbps videos, ie can only stream 320p/0.8Mbps videos. Afternoons, usually no problem, even streaming 1080p/3.5Mbps videos.
.

Mysterious are the ways of unifi

Yes, this is the most frustrating.

After hard work, want to relax with Kdrama also cannot.

TM mobile?

Used to be that mobile more unstable compared to fiber, but now fiber also like 8mbps ancient streamyx, always buffering.

Every month pay Rm136 for this quality, haiya.

.
U Mobile.

If Internet network congestion persists daily during peak traffic hours, it may be more money-wise to use Mobile Internet than Fiber Internet, eg for casual single users.
.

Everynight without fail unifi is macam ham ka ling punya slow speed

Pay so much every month and yet such shit service

Why can't pukima unifi announce the cause and not keep customer in da dark

If i have my money i will get a bunch of really angry unifi customer

Plus namewee

And we go tmnet hq and flip table


This post has been edited by yolldddd: May 4 2024, 01:13 AM

this is exactly why given the same backbone, similar price, i still opted for maxis fiber over unifi.
yes, backbone still same, but routing & latency is hella different.

this has nothing to do with DNS
this bad routing issue has been going on for few years already...gotten worse these few week

what started as only unifi is now affecting if you're on telco lines too
at night loading those GIFs and 3rd party video...you can actually see it has difficulty loading

u go test speed/fast...it will still record full speed but usage wise very different experience due to bad routing depending where the content is located


p/s : meanwhile the guy that's denying we have bad routing issue is commenting in this thread

This post has been edited by MR_alien: May 4 2024, 07:55 AM

youtube seems fine for me using 4k, youtube issue is probably more because of youtube lowering bandwidth to adblock users

This post has been edited by terradrive: May 4 2024, 08:25 AM

youtube is fine because content is stored locally
anything that's stored overseas, you'll feel slow down at night across every line in MY...ISP or telco

wow, why do they have this routing issue? Why are they not fixing it?

Is it expensive to fix? Need upgrade?

fixing broken submarine cable takes weeks. you think click few button can fix issue meh?

isp depend on bgp routes, if a bad route give very low metric as compared to other, you need someone to further tune the metric value, which you need to report this behavior in first place for isp to do routing tuning. but alot of time, most route going to be fully utilized, so nothing much can be done other than hope for the main link to be up and having larger pipe.

you yourself report got issue for major site, but many people are unimpacted, so your issue are pretty much isolated. again please make a report.instead of complaining i cannot watch kdrama, why not you download the contents beforehand? please remember that you are paying for best effort service.

again isp level of network are very complex, what your pay is puny for isp to bother with.

This post has been edited by zerorating: May 4 2024, 02:26 PM

because they don't plan to fix it at all
it's been year since malaysia suffered bad routing issue
if u go to the "networks and broadband" section, it's being complain in almost all thread of ISP and telcos over there

meanwhile our surrounding countries don't suffer the same bad routing issue....at least not till our degree it isn't

today damn slow, anyone else same?

np at all

TIME not use his own fiber port ka?

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AFAIK, Time dotcom telco can only service highrise condos/apartments or offices/shops (not landed properties) and it's backhaul connections to the Internet also relies on TM HSBB Fibre network = Time dotcom's number of Fibre ports are allocated by TM Wholesale. Eg, .......

https://www.reddit.com/r/malaysia/comments/...ians_over_with/ - TM and UNIFI screwing Malaysians over with insufficient ports for fibre internet - r/Malaysia - 3 years ago
Brainblotter

I find it unacceptable that TM build ports in a condo but the number of ports are not sufficient to service the entire condo and those who are unlucky to not get a port aren't given access to stable fibre internet. I am put on a waiting list and told to wait at least 6 months to 1 year or more for TM to come and install more ports before I can finally apply for fibre internet and I'm not the only one as there are at least 10 more units in my condo also on this waiting list.

We're all working from home and will probably continue to do so for a while more and at this point, access to stable internet is a necessity for Malaysians to continue to do their jobs. My mobile internet is unstable in the condo, so not having stable fast internet affects how I can actually do my job. TM has monopolized the infrastructure of internet in the entire country and claim to be the no.1 ISP in the country but they can't even do this right.

As all the other ISPs also have to use TM ports, I don't even have the option to choose a different provider and I'm just expected to accept that this is my situation and to blindly wait for 6 months or more and no guarantee that they will even come to install more ports? They have ready customers but are turning a blind eye on them.

I doubt they'll actually do anything about this as I've read many others in other areas experience the same thing and waiting for 2 years with no updates, despite lodging a complaint to MCMC. I personally have also lodged a complaint to MCMC but I really don't think it'll change anything. This is just extremely frustrating and to think Malaysia is talking so much about digitalization and industry revolutions/digital transformation when they can't even provide what is by now a basic human right.
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similar issue , since Jan or Feb 2024.. long time b4 taiwan earth quake or shark bite the submarine cable . never block any youtube ads.
Cannot even view youtube in 4k.. btw can view in 1080p. rubbish net... free upgrade my xss...

btw, too busy to launch the complaint process, maybe this is why they don't bother to fix this . (may do this later , if the problem still persist).