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 Unifi really slow for major sites, what happened?, From 9AM till 4AM, every day same.

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SUSLonelyHart16
post May 3 2024, 11:15 PM

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QUOTE(lurkingaround @ May 3 2024, 10:52 PM)
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Since the slowdown started a few months ago and often occurred from 9pm to 4am, it's likely because of TM HSBB Fiber network congestion during peak traffic hours, which in turn may be root-caused by the introduction of 5G.

Note that TM Wholesale also sells TM HSBB Fiber network access to the 5 celcos and DNB, ie 4G/5G ride on TM HSBB Fiber network for backhaul access to the Internet, ... besides it's own TM Unifi Fiber retail business.
....... DNB has about 6Gbps of 5G bandwidth capacity for it's 3.5GHz frequency band and sells 1Gbps to each celco. Each celco has about 2Gbps of 4G bandwidth capacity for it's sub-3000MHz frequency bands.

If each TM HSBB Fiber has a bandwidth capacity of 10Gbps (= 10G-PON technology), DNB's 6Gbps of 5G bandwidth capacity may be the main culprit because 36% of mobile subscribers are now on 5G, ie 5G is getting more popular.
....... If so, the problem will only be solved when TM HSBB Fiber network is upgraded to NG-PON2 (40Gbps) technology. .......

https://en.wikipedia.org/wiki/10G-PON
10G-PON (also known as XG-PON or G.987) is a 2010 computer networking standard for data links, capable of delivering shared Internet access rates up to 10 Gbit/s (gigabits per second) over existing dark fiber. This is the ITU-T's next generation standard following on from GPON or Gigabit-capable PON. Optical fibre is shared by many subscribers in a network known as FTTx in a way that centralises most of the telecommunications equipment, often displacing copper phone lines that connect premises to the phone exchange.  ...

https://en.wikipedia.org/wiki/NG-PON2

https://www.nst.com.my/news/nation/2024/04/...ge-803pct-fahmi - 2024/04/26 - msia's-5g-adoption-rate-almost-36pct-coverage-80.3pct-fahmi
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wow, are you network expert?

This sounds like TM, always over sell first, then fix when congested.

They never upgrade first before sell. urghh.
zerorating
post May 3 2024, 11:25 PM

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QUOTE(LonelyHart16 @ May 3 2024, 11:15 PM)
wow, are you network expert?

This sounds like TM, always over sell first, then fix when congested.

They never upgrade first before sell. urghh.
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who said they dont? they deploy more distribution cable months before they give speed upgrade. but then again im talking about klang valley. of course they are not immune to mistake, there are some place that will see bottleneck, which they likely need equipment and medium upgrade. if that is observable, please report to the ISP, if that didnt work, report to CFM/SKMM too, do your part but please note that upgrading task will take some time.

the only situation it is obviously slow when there are submarine cable putus somewhere (which is common thing to happen). now we got abang loke give back cabotage exemption and data center build here there. chance are we will see more submarine cable point drop to here.
SUSlurkingaround
post May 3 2024, 11:25 PM

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QUOTE(LonelyHart16 @ May 3 2024, 11:15 PM)
wow, are you network expert?

This sounds like TM, always over sell first, then fix when congested.

They never upgrade first before sell. urghh.
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Yes, another reason may be because TM has recently started overselling Fiber ports to itself/TM Unifi Fiber and to other telcos, eg Maxis Fiber, Celcom/Digi Fiber, Astro Fiber, Time dotcom, etc, in order to increase profits = the TM HSBB Fiber network becomes more prone to network congestion during peak traffic hours.
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zerorating
post May 3 2024, 11:28 PM

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QUOTE(lurkingaround @ May 3 2024, 11:25 PM)
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Yes, another reason may be because TM has recently started overselling Fiber ports to itself/TM Unifi Fiber and to other telcos, eg Maxis Fiber, Celcom/Digi Fiber, Astro Fiber, Time dotcom, etc, in order to increase profits = the TM HSBB Fiber network becomes more prone to network congestion during peak traffic hours.
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too bad they discard 10gpon upgrade plan.
but oh well, straight upgrade to 50gpon doesn't looks too bad.
knumskul
post May 3 2024, 11:37 PM

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QUOTE(LonelyHart16 @ May 3 2024, 10:50 PM)
Speedtest no problem, but when loading streaming content, very slow or no load.

This is the weird part.
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Same here but mainly for gaming. Been happening on and off the past year. Speedtest always shows its fine.

Latest incident is this past week, only gaming affected. So far every site is fine for me.
jonthebaptist
post May 4 2024, 12:00 AM

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Same here, load video also nowadays need to buffer. Like back in year 2000
SUSlurkingaround
post May 4 2024, 12:08 AM

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I'm on a Mobile 4G phone plan that gives FHD or 1080p/3.5Mbps video-streaming. Most nights from 8pm to 1am, can't stream 720p/2.5Mbps videos, ie can only stream 320p/0.8Mbps videos. Afternoons, usually no problem, even streaming 1080p/3.5Mbps videos.
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andyng38
post May 4 2024, 12:19 AM

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Mysterious are the ways of unifi
SUSLonelyHart16
post May 4 2024, 12:21 AM

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QUOTE(jonthebaptist @ May 4 2024, 12:00 AM)
Same here, load video also nowadays need to buffer. Like back in year 2000
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Yes, this is the most frustrating.

After hard work, want to relax with Kdrama also cannot.

QUOTE(lurkingaround @ May 4 2024, 12:08 AM)
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I'm on a Mobile 4G phone plan that gives FHD or 1080p/3.5Mbps video-streaming. Most nights from 8pm to 1am, can't stream 720p/2.5Mbps videos, ie can only stream 320p/0.8Mbps videos. Afternoons, usually no problem, even streaming 1080p/3.5Mbps videos.
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TM mobile?

Used to be that mobile more unstable compared to fiber, but now fiber also like 8mbps ancient streamyx, always buffering.

Every month pay Rm136 for this quality, haiya.
SUSlurkingaround
post May 4 2024, 12:29 AM

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QUOTE(LonelyHart16 @ May 4 2024, 12:21 AM)
Yes, this is the most frustrating.

After hard work, want to relax with Kdrama also cannot.

TM mobile?

Used to be that mobile more unstable compared to fiber, but now fiber also like 8mbps ancient streamyx, always buffering.

Every month pay Rm136 for this quality, haiya.
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U Mobile.

If Internet network congestion persists daily during peak traffic hours, it may be more money-wise to use Mobile Internet than Fiber Internet, eg for casual single users.
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SUSyolldddd
post May 4 2024, 12:50 AM

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Everynight without fail unifi is macam ham ka ling punya slow speed

Pay so much every month and yet such shit service

Why can't pukima unifi announce the cause and not keep customer in da dark

If i have my money i will get a bunch of really angry unifi customer

Plus namewee

And we go tmnet hq and flip table


This post has been edited by yolldddd: May 4 2024, 01:13 AM
unknown_2
post May 4 2024, 12:54 AM

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QUOTE(LonelyHart16 @ May 3 2024, 09:51 PM)
Just checking how widespread this problem is.

I checked with friends and other forums, they all confirmed that Unifi very slow to load major sites, from 9AM till 4AM.

This started since last 2 months for some people, started 3 weeks ago for me.

Twitter, Facebook, Instagram, even Youtube.

Anything with videos will be extra slow or wont even finish loading.

Odd thing is, its always 9AM till 4AM, give or take, every day.

TM doing something funny?

Why no announcement?  sad.gif
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this is exactly why given the same backbone, similar price, i still opted for maxis fiber over unifi.
yes, backbone still same, but routing & latency is hella different.
MR_alien
post May 4 2024, 07:51 AM

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QUOTE(k!nex @ May 3 2024, 09:54 PM)
Nope. All as usual but im running on google dns
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this has nothing to do with DNS
this bad routing issue has been going on for few years already...gotten worse these few week

what started as only unifi is now affecting if you're on telco lines too
at night loading those GIFs and 3rd party video...you can actually see it has difficulty loading

u go test speed/fast...it will still record full speed but usage wise very different experience due to bad routing depending where the content is located


p/s : meanwhile the guy that's denying we have bad routing issue is commenting in this thread

This post has been edited by MR_alien: May 4 2024, 07:55 AM
terradrive
post May 4 2024, 07:56 AM

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youtube seems fine for me using 4k, youtube issue is probably more because of youtube lowering bandwidth to adblock users

This post has been edited by terradrive: May 4 2024, 08:25 AM
MR_alien
post May 4 2024, 08:58 AM

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QUOTE(terradrive @ May 4 2024, 07:56 AM)
youtube seems fine for me using 4k, youtube issue is probably more because of youtube lowering bandwidth to adblock users
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youtube is fine because content is stored locally
anything that's stored overseas, you'll feel slow down at night across every line in MY...ISP or telco
SUSLonelyHart16
post May 4 2024, 02:08 PM

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QUOTE(MR_alien @ May 4 2024, 07:51 AM)
this has nothing to do with DNS
this bad routing issue has been going on for few years already...gotten worse these few week

what started as only unifi is now affecting if you're on telco lines too
at night loading those GIFs and 3rd party video...you can actually see it has difficulty loading

u go test speed/fast...it will still record full speed but usage wise very different experience due to bad routing depending where the content is located
p/s : meanwhile the guy that's denying we have bad routing issue is commenting in this thread
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wow, why do they have this routing issue? Why are they not fixing it?

Is it expensive to fix? Need upgrade?
zerorating
post May 4 2024, 02:20 PM

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QUOTE(LonelyHart16 @ May 4 2024, 02:08 PM)
wow, why do they have this routing issue? Why are they not fixing it?

Is it expensive to fix? Need upgrade?
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fixing broken submarine cable takes weeks. you think click few button can fix issue meh?

isp depend on bgp routes, if a bad route give very low metric as compared to other, you need someone to further tune the metric value, which you need to report this behavior in first place for isp to do routing tuning. but alot of time, most route going to be fully utilized, so nothing much can be done other than hope for the main link to be up and having larger pipe.

you yourself report got issue for major site, but many people are unimpacted, so your issue are pretty much isolated. again please make a report.instead of complaining i cannot watch kdrama, why not you download the contents beforehand? please remember that you are paying for best effort service.

again isp level of network are very complex, what your pay is puny for isp to bother with.

This post has been edited by zerorating: May 4 2024, 02:26 PM
MR_alien
post May 4 2024, 02:39 PM

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QUOTE(LonelyHart16 @ May 4 2024, 02:08 PM)
wow, why do they have this routing issue? Why are they not fixing it?

Is it expensive to fix? Need upgrade?
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because they don't plan to fix it at all
it's been year since malaysia suffered bad routing issue
if u go to the "networks and broadband" section, it's being complain in almost all thread of ISP and telcos over there

meanwhile our surrounding countries don't suffer the same bad routing issue....at least not till our degree it isn't

RiriRuruRara
post May 4 2024, 04:11 PM

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today damn slow, anyone else same?
jasonloke
post May 6 2024, 12:14 PM

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np at all

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