Can messages from Microsoft Teams be automatically copied to a WhatsApp group?






To automate copying messages from Microsoft Teams to a WhatsApp group using Microsoft Power Automate.






Technicians work on night shifts. No engineer work on night shift.
Night shift usually busy.

However, not all technicians are company staff; some are outsourced.


So now the company hopes that outsourced technician staff can see the Teams messages but customer do not want to add in their personal email to teams group. (since customers prefer to use Microsoft Teams over WhatsApp due to security issues).




Only company staff have company email address.

Outsource staff have personal email only.




If any machine is down or there's an issue, some outsourced staff cannot see the messages from Microsoft Teams.



Setting up a custom HTTP request in Power Automate to send messages through the WhatsApp Business API involves several steps. Here’s a detailed guide on how to achieve this

Step	Description
------	-------------
1. Create a New Flow	Sign in to [Power Automate](https://flow.microsoft.com). Click on "Create" and select "Automated flow".
2. Add a Trigger	Choose "When a new message is posted in a chat or channel" as the trigger. Select the Team and Channel from Microsoft Teams to monitor.
3. Add an Action	Click on "New step" and select "HTTP" under the "Standard connectors".
4. Configure the HTTP Request	Set the method to POST. Enter the URL for the WhatsApp Business API endpoint (`https://api.whatsapp.com/v1/messages`).
5. Set Headers	Add headers:<br>- **Authorization**: Bearer {Your_Access_Token}<br>- **Content-Type**: application/json
6. Set Request Body	Construct JSON payload:<br>

```json
{
"to": "+1234567890",
"type": "text",
"text": {
"body": "@{triggerOutputs()?['body']?['content']}"
}
}

7. Save and Test Your Flow

Save your flow with a meaningful name. Test by posting a message in Microsoft Teams channel and verify message sending to WhatsApp.

Step	Description
------	----------------------------------------------------------
1	**Set Up Twilio for WhatsApp**
	- Sign up for a Twilio account and verify your number.
	- Enable the WhatsApp Sandbox in Twilio to get a sandbox number for testing.
	- Note the Account SID and Auth Token from your Twilio Console.
2	**Create a Power Automate Flow**
	**Trigger**: Use the Microsoft Teams connector to trigger the flow when a new message is posted to a channel.
	1. Go to [Power Automate](https://flow.microsoft.com).
	2. Click on "Create" and choose "Automated flow".
	3. Search for and select "Microsoft Teams" as the trigger.
	4. Choose "When a new message is added to a channel" as the specific trigger.
	5. Configure the Teams and channel details.
	**Action**: Use an HTTP request to send the message to the Twilio API.
	1. Add a new step and search for "HTTP" action.
	2. Configure the HTTP action as follows:
	- **Method**: POST
	- **URI**: `https://api.twilio.com/2010-04-01/Accounts/{AccountSID}/Messages.json`
	- **Headers**:
	- `Authorization`: Basic (Base64 encoded AccountSID:AuthToken)
	- `Content-Type`: application/x-www-form-urlencoded
	- **Body**:
	```plaintext
	To=whatsapp:{Your_WhatsApp_Group_Number}
	From=whatsapp:{Your_Twilio_WhatsApp_Number}
	Body=@{triggerOutputs()?['body']['message']?['content']}
	```
	Replace `{AccountSID}`, `{Your_WhatsApp_Group_Number}`, and `{Your_Twilio_WhatsApp_Number}` with your actual Twilio Account SID, WhatsApp group number, and Twilio sandbox number respectively.
3	**Test the Flow**
	- Post a message in the Microsoft Teams channel to test the flow.
	- Verify that the message appears in your WhatsApp group.
	**Notes**:
	- For a production setup, you need to get your WhatsApp number approved by WhatsApp via Twilio.
	- Ensure your Power Automate and Twilio accounts are correctly configured and have the necessary permissions and credits.
	**Additional Considerations**:
	- You may want to add error handling steps in Power Automate to manage any issues with the HTTP requests.
	- Consider the security and privacy implications of forwarding messages from Teams to WhatsApp.

This post has been edited by plouffle0789: Jun 27 2024, 07:24 AM

cannot create company email for outsource staff?

Cannot.

Any other solution?

Look out for WhatsApp connector in Power Automated. It should be available to automate the message sending from Teams to WhatsApp.

then need go long route, as below

Go to power automate and create a new flow

Actions that we need to add in the flow

Trigger: When a HTTP request is received

Second action: Parse Json

Third action: response


May I know what is second actions and third actions?


Can change or not?

Go to power automate and create a new flow

Actions that we need to add in the flow

Trigger: When a HTTP request is received

Second action: Parse Json

Third action: response


May I know what is second actions and third actions?


Can change or not?

Ask ChatGPT to generate the code for you la. Adui hai...

This is the straight forward easiest solution

Why using dinosaur era of ways of working to report about machines down or issues?

Get a ticketing system, start from cheap and slowly grow.

thats subjective.
for my place its easier to build a rocket and land a malaysian on the moon before im able to get ahold of IT.
check first if teams/whatsapp have api that can do all this.
no api then selenium, lol (i will just say not possible)

This post has been edited by GHBZDK: Apr 24 2024, 11:38 PM

#	Action	Details
---	------------------------------------------------------------	---------------------------------------------------------------------------------
1	Create a Flow in Power Automate	Log in to Power Automate, click on "Create," and choose the appropriate flow type.
2	Choose trigger	Select the trigger that will initiate the flow, such as "When a new message is posted in a channel" in Microsoft Teams.
3	Set up conditions or filters if needed	Optionally add conditions or filters to specify when the flow should be triggered.
4	Add an Action	Click on "+ New step" and choose the action to perform after the trigger.
5	Select the WhatsApp connector	Search for and select the WhatsApp connector from the available connectors.
6	Choose the action	Select the action you want to perform with WhatsApp, such as "Send message."
7	Configure recipient's WhatsApp number and message content	Enter the recipient's WhatsApp number and the message content to be sent.
8	Test the action	Run a test to ensure that the action is working as expected.
9	Save and name the flow	Save the flow and give it a descriptive name for future reference.
10	Test the flow by triggering it	Post a message in Microsoft Teams to trigger the flow and test its functionality.
11	Review and adjust as necessary	Review the flow settings and make any necessary adjustments or refinements.
12	Activate the flow to run automatically	Once satisfied with the flow, activate it to run automatically as needed.

Can use this method?

Chatgpt said no need programming code

This post has been edited by plouffle0789: Apr 24 2024, 11:40 PM

#	Action	Details
1	Create a Flow in Power Automate	Log in to Power Automate, click on "Create," and choose the appropriate flow type.
2	Choose trigger	Select the trigger that will initiate the flow, such as "When a new message is posted in a channel" in Microsoft Teams.
3	Set up conditions or filters if needed	Optionally add conditions or filters to specify when the flow should be triggered.
4	Add an Action	Click on "+ New step" and choose the action to perform after the trigger.
5	Select the WhatsApp connector	Search for and select the WhatsApp connector from the available connectors.
6	Choose the action	Select the action you want to perform with WhatsApp, such as "Send message."
7	Configure recipient's WhatsApp number and message content	Enter the recipient's WhatsApp number and the message content to be sent.
8	Test the action	Run a test to ensure that the action is working as expected.
9	Save and name the flow	Save the flow and give it a descriptive name for future reference.
10	Test the flow by triggering it	Post a message in Microsoft Teams to trigger the flow and test its functionality.
11	Review and adjust as necessary	Review the flow settings and make any necessary adjustments or refinements.
12	Activate the flow to run automatically	Once satisfied with the flow, activate it to run automatically as needed.

Do you means this method?

This post has been edited by plouffle0789: Apr 24 2024, 11:43 PM

use pager duty.

make them internal staff. then can create company email.

use email....creating new system is headache unless you want to sell it

Must use WhatsApp? It makes it more difficult.
With telegram you can easily make a bot and integrate it in Flow.

https://www.linkedin.com/pulse/custom-ms-fl...abeth-akinfieva

im programmer so i will always opt for code.
power automate can do alot of thing, you have to look.

Crazy. If your company allow you to do this, it means your company is running a monkey business.

Kesian your client entrusted your company.

Create one general company email for night shift team (those who outsourced) loh, all people get the log in and password.

Why you want to go a big round?

Nowadays Gen Z and Gen Alpha is better quality compare to those Gen X and Y.