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 Agent give the wrong unit, What can buyer do

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acbc
post Jan 31 2024, 06:23 PM

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Next time keep voice recordings and take plenty of pics.
nexona88
post Jan 31 2024, 06:23 PM

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hmmm...

seems like cannot do much already...

all units taken up... how to exchange?

also you signed S&P with 100% trust on the SA (which the biggest mistake done)
Femsroot
post Jan 31 2024, 06:27 PM

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u can only look for lawyer and sue. alot money involve and takes a long time
ribby2020
post Jan 31 2024, 07:06 PM

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This is a total disaster. But I couldn't understand why view A and view B can have the same unit number.
vicky.max
post Jan 31 2024, 07:12 PM

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Contact the said agent, dig back the sales kit as usually it will contain the overall layout with block numbers, possible unit numbers, orientation, facing what view etc.

From that, you may be able to re-verify your unit with the exact view.

But still, I doubt you can do much about it.
TSmatty
post Jan 31 2024, 07:16 PM

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QUOTE(victorian @ Jan 31 2024, 06:15 PM)
Just understand that it’s impossible that you’ll get to exchange your unit now.

Most you can do is just complain and best case scenario is you’ll get some compensation?

Anyway property is not some child’s play, don’t understand how can anyone buy into something without prior understanding.

You have part of the responsibility for the mistake as well.
*
We have repeatedly told the sales agent that we wanted the specific view. He keep on insisting that the unit we choose is the correct unit. We know it is not a child play when buying a house. That is why we felt like we have been cheated.
TSmatty
post Jan 31 2024, 07:19 PM

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QUOTE(ribby2020 @ Jan 31 2024, 07:06 PM)
This is a total disaster. But I couldn't understand why view A and view B can have the same unit number.
*
One side balcony facing east and the other side balcony facing west. Both view totally different.
jojolicia
post Jan 31 2024, 07:27 PM

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QUOTE(ribby2020 @ Jan 31 2024, 07:06 PM)
This is a total disaster. But I couldn't understand why view A and view B can have the same unit number.
*
Not same unit number.

TS assume that unit number is of the view he wanted without checking the dev block orientation plan and respective block unit floor layout plan.

I believe it was an error as early from the booking form stage.

This post has been edited by jojolicia: Jan 31 2024, 07:31 PM
jojolicia
post Jan 31 2024, 07:33 PM

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QUOTE(matty @ Jan 31 2024, 07:19 PM)
One side balcony facing east and the other side balcony facing west. Both view totally different.
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So, the SPA unit balcony you got is facing east or west?
TSmatty
post Jan 31 2024, 07:34 PM

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QUOTE(jojolicia @ Jan 31 2024, 07:27 PM)
Not same unit number.

TS assume that unit number is of the view he wanted without checking the dev block orientation plan and respective block unit floor layout plan.

I believe it was an error as early from the booking form stage.
*
I wont put it as an error. I would say i have been mislead by the sales agent. My wife and me have clarified many time with the agent before we proceed with the sales.
Jingle91
post Jan 31 2024, 07:44 PM

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QUOTE(matty @ Jan 31 2024, 04:43 PM)
We trusted the sales. When he explained to us, he told us that unit is the unit that we are looking for. Unit no. is the same as agreement but the outside view from our balcony is not what we he explained us earlier. This felt like being cheated.
*
The price on spa? City view and highway view should have different price, which one stated on SPA?

If lower price use in SPA then nothing you can do
Angellynx
post Jan 31 2024, 09:54 PM

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In the SPA there are floorplans, the entire floor plate, which block, with facility plan and all of them are with orientation and compass figure as well. Did you guys double check? I do think you guys put on the initial on that particular page which means you guys have acknowledge the facing and orientation hence I don't think you can do much on this. Its up to developer's goodwill if they are helping you out on this.
TSmatty
post Jan 31 2024, 10:01 PM

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QUOTE(Angellynx @ Jan 31 2024, 09:54 PM)
In the SPA there are floorplans, the entire floor plate, which block, with facility plan and all of them are with orientation and compass figure as well. Did you guys double check? I do think you guys put on the initial on that particular page which means you guys have acknowledge the facing and orientation hence I don't think you can do much on this. Its up to developer's goodwill if they are helping you out on this.
*
Yes. I have to admit it is a rookie error. But the feeling of being lied to is what i cant take it.
Angellynx
post Jan 31 2024, 10:07 PM

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QUOTE(matty @ Jan 31 2024, 10:01 PM)
Yes. I have to admit it is a rookie error. But the feeling of being lied to is what i cant take it.
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I know how if feels. You can try and talk to developer in a good and polite way and see if they could courteously do something for you guys (maybe some goodies or some freebies). Do also drop a complaint to the relative agency so they could take note on this as well (although I don't think it helps a lot since they can hop around the agencies easily). Though something to cheer for is new house key collection, congratulations to you both. Just trying to comfort you guys. Best of luck bro, wish you and your dear one can walk out of the pain as soon as possible.

Edit: Oh ya, do drop a complaint to the board, they might launch an investigation. All agents no matter selling new projects or sub-sales should have a REN tag. Best is you have his/her REN number. The board do take complaints seriously.

*You can try run a search with name or phone number in case you don't have his/her REN number.
To Search, go to: https://search.lppeh.gov.my
Click Search for Negotiator, key in whatever information you have then click search.

Good luck to you, do let us know if you have any further update on your case.

This post has been edited by Angellynx: Jan 31 2024, 10:14 PM
kllonely1
post Jan 31 2024, 10:13 PM

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QUOTE(matty @ Jan 31 2024, 03:46 PM)
I just found out that the unit we bought is totally the wrong unit. When the time I signed all the legal, loan document in our our mind we are signing the correct unit. But when the time I collect my key and later found out that the unit we bought is totally opposite of what we have requested from the time we purchase it.

As a buyer, what can we do to protect ourself? Its too late to change unit d coz all the other unit we like are already fully booked. Felt like being cheated by the sales person.

Looking for advise here.
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jual saja,

ManutdGiggs
post Jan 31 2024, 10:14 PM

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QUOTE(matty @ Jan 31 2024, 04:56 PM)
We requsted forest and Desa Park City view. But now we got is highway and concrete jungle view.

My conversation with the sales is that we specifically told him that and he did repeat many time to us that the unit we buying will be having Desa park city view and not highway view.

The only mistake by us is that we trusted the sales and i dont feel this is correct. A property is not some small putchase.
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Boss I heard u

U trusted the sales or agent. U feel cheated.

But did u actually look at the unit type or unit number and did u match those info onto the sales kit???

If u didn't then yes u kinda got cheated but all I can say is there isn't athg u can do.

So far I hardly see buyers not aware of wat they bought or buying.

Anyway hope u can do miracle to get ur dream view unit.
nexona88
post Jan 31 2024, 10:31 PM

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QUOTE(matty @ Jan 31 2024, 10:01 PM)
Yes. I have to admit it is a rookie error. But the feeling of being lied to is what i cant take it.
*
So much trouble...

Just sell the unit.

I'm sure there's buyers willing to take up your unit 🙏
taitianhin
post Jan 31 2024, 10:38 PM

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QUOTE(nexona88 @ Jan 31 2024, 10:31 PM)
So much trouble...

Just sell the unit.

I'm sure there's buyers willing to take up your unit 🙏
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True true...selling may be resolve some arguement, and hope you earn some also.

when there is a lawyer, they will ask you to confirm Your IC is right...and other things too....
That is how you cant do anything once the SPA is signed.
Agent may not qualify as a lawyer that why Lawyer come into picture when SPA is sign.
The price for diff facing have diff price too, it is ownself naive when such mistake occur

To put blame on Agent, in many ways, you are in the losing side.
Think of this way, we need contract to Bind a deal, not talk. Talk is cheap. Whatever Agents say is not Legal Bind, thats why SPA come in....

This post has been edited by taitianhin: Jan 31 2024, 10:38 PM
lollipopkan
post Jan 31 2024, 11:00 PM

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Anyway, good luck to you brother.

I would hate it if I have to watch flora damansara everyday.

That apartment is an eye sore.
SUSNihonmaru
post Feb 1 2024, 12:07 AM

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Due diligence is the most important thing

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