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 Agent give the wrong unit, What can buyer do

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TSmatty
post Jan 31 2024, 03:46 PM, updated 2y ago

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I just found out that the unit we bought is totally the wrong unit. When the time I signed all the legal, loan document in our our mind we are signing the correct unit. But when the time I collect my key and later found out that the unit we bought is totally opposite of what we have requested from the time we purchase it.

As a buyer, what can we do to protect ourself? Its too late to change unit d coz all the other unit we like are already fully booked. Felt like being cheated by the sales person.

Looking for advise here.
TSmatty
post Jan 31 2024, 04:19 PM

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Actually it is the view from our unit. We requsted view A but the agent gave us view B. The unit number all are tally. We felt being cheated because we specifically told the sales that we wanted view A. If view A do not hav any units left we will not even purchased the unit.
TSmatty
post Jan 31 2024, 04:20 PM

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Actually it is the view from our unit. We requsted view A but the agent gave us view B. The unit number all are tally. We felt being cheated because we specifically told the sales that we wanted view A. If view A do not hav any units left we will not even purchased the unit.
TSmatty
post Jan 31 2024, 04:34 PM

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QUOTE(hafiziza @ Jan 31 2024, 04:32 PM)
"we specifically told the sales that we wanted view A."

Did you inform the agent in writing and did the agent reply in writing?
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I have the text conversation as record.
TSmatty
post Jan 31 2024, 04:43 PM

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QUOTE(WaCKy-Angel @ Jan 31 2024, 04:38 PM)
Doesnt the S&P comes with floor plan? Kinda impossible not to noticed no?
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We trusted the sales. When he explained to us, he told us that unit is the unit that we are looking for. Unit no. is the same as agreement but the outside view from our balcony is not what we he explained us earlier. This felt like being cheated.
TSmatty
post Jan 31 2024, 04:56 PM

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QUOTE(WaCKy-Angel @ Jan 31 2024, 04:47 PM)
Maybe try telling what was the view u expected and what view u got?

If supposed get pool view but instead get mountain view that is already too obvious not to noticed during looking floor plan.
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We requsted forest and Desa Park City view. But now we got is highway and concrete jungle view.

My conversation with the sales is that we specifically told him that and he did repeat many time to us that the unit we buying will be having Desa park city view and not highway view.

The only mistake by us is that we trusted the sales and i dont feel this is correct. A property is not some small putchase.
TSmatty
post Jan 31 2024, 05:20 PM

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Because of this my wife is currently having a melt down. She has been looking forward to move to this new place for so long.
TSmatty
post Jan 31 2024, 07:16 PM

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QUOTE(victorian @ Jan 31 2024, 06:15 PM)
Just understand that it’s impossible that you’ll get to exchange your unit now.

Most you can do is just complain and best case scenario is you’ll get some compensation?

Anyway property is not some child’s play, don’t understand how can anyone buy into something without prior understanding.

You have part of the responsibility for the mistake as well.
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We have repeatedly told the sales agent that we wanted the specific view. He keep on insisting that the unit we choose is the correct unit. We know it is not a child play when buying a house. That is why we felt like we have been cheated.
TSmatty
post Jan 31 2024, 07:19 PM

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QUOTE(ribby2020 @ Jan 31 2024, 07:06 PM)
This is a total disaster. But I couldn't understand why view A and view B can have the same unit number.
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One side balcony facing east and the other side balcony facing west. Both view totally different.
TSmatty
post Jan 31 2024, 07:34 PM

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QUOTE(jojolicia @ Jan 31 2024, 07:27 PM)
Not same unit number.

TS assume that unit number is of the view he wanted without checking the dev block orientation plan and respective block unit floor layout plan.

I believe it was an error as early from the booking form stage.
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I wont put it as an error. I would say i have been mislead by the sales agent. My wife and me have clarified many time with the agent before we proceed with the sales.
TSmatty
post Jan 31 2024, 10:01 PM

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QUOTE(Angellynx @ Jan 31 2024, 09:54 PM)
In the SPA there are floorplans, the entire floor plate, which block, with facility plan and all of them are with orientation and compass figure as well. Did you guys double check? I do think you guys put on the initial on that particular page which means you guys have acknowledge the facing and orientation hence I don't think you can do much on this. Its up to developer's goodwill if they are helping you out on this.
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Yes. I have to admit it is a rookie error. But the feeling of being lied to is what i cant take it.
TSmatty
post Feb 1 2024, 12:36 AM

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QUOTE(lollipopkan @ Jan 31 2024, 11:00 PM)
Anyway, good luck to you brother.

I would hate it if I have to watch flora damansara everyday.

That apartment is an eye sore.
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That the reason why we have told the agent many times about it. His reply always said the unit we bought is not facing flora apt. 😭😭😭
TSmatty
post Feb 1 2024, 09:03 AM

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QUOTE(sunami @ Feb 1 2024, 08:28 AM)
his replied verbally or?
any proof like whatsap conversation etc?
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Have whatapps conversation as proof.
TSmatty
post Feb 1 2024, 12:50 PM

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QUOTE(sunami @ Feb 1 2024, 09:16 AM)
hmm...read your previous comments.
seem like the agent conned you?
i dont undstd why there is two units having the same no?
or is it different block?
its subsales or new prop?
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New prop. Not 2 unit having the same no. It is suppose the unit i want turn out to be different unit. Being mislead by the sales.
TSmatty
post Feb 1 2024, 02:22 PM

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QUOTE(Jagalat @ Feb 1 2024, 02:03 PM)
I hope your wife is also reading this thread such that she is convinced to move on.
I have a hunch that she also nagged a lot before you.

My take, please move on.
Try staying there for a few months, if cannot really accept the view, plan for another unit.
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Ya we did have a long discussion last nite. Still felt sad and hard to believe it.

 

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