I did the same calling and request talk to retention team, but it was termination team that attend such request and offer rebate for existing plan changes.

My Current Plan Rm169 + rm48 x 3 shared lines
Total rm331 with tax (many years without contract after ip12 pm) 🤦🏻‍♂️

New Plan rm99 - rm10 rebate + 48 - rm20 rebate x 3
As per they quoted rm173 + tax (will see in new bill following months, let’s see)🤤

Principal Rm99 postpaid 100gb 4g + 100gb 5g
Share lines rm48 50gb 4g + 50gb 5g

I save newly rm150 in total which I felt so regretted only
Find out now😂

Tq for the infor that save my day! 😍

How do they come out with Rm173 after tax? If base on calculation, Rm173 is before tax.

Just helped my cousin to convert Maxis Postpaid 108 + Shareline 48 to one Hotlink Postpaid 45 and another port out to U Mobile U38 within a single day

Call 123, and request to switch the 2 lines to Hotlink Prepaid, they'll offer u RM59+RM28 Postpaid, u say u don't want, and proceed with the switch. Less than 3 minutes after the call hung up, the 2 lines will be in Prepaid and u have 7 days active period. The Maxis customer service insisted u are locked with Hotlink Prepaid for 1 month but this is surely not the case

Then proceed to Maxis center to upgrade one of the Hotlink Prepaid line to Hotlink Postpaid 45, the process was smooth, within 3 minutes, it is done.

Then for the other line u plan to port out, just use share-a-top from another Hotlink number to share RM1 (it costs RM1.50 from donor side). After that, go to yr preferred telco center, my case was U Mobile and submit the port out request. Everything was smooth

HIGHLIGHT: THE 1 MONTH HOTLINK PREPAID COOL OFF ACTUALLY DOES NOT EXIST. So once u getting on Hotlink Prepaid, u can IMMEDIATELY switch to Hotlink Postpaid or port out (for port out u need balance more than RM0.00)

I did the same calling and request talk to retention team, but it was termination team that attend such request and offer rebate for existing plan changes.

My Current Plan Rm169 + rm48 x 3 shared lines
Total rm331 with tax (many years without contract after ip12 pm) 🤦🏻‍♂️

New Plan rm99 - rm10 rebate + 48 - rm20 rebate x 3
As per they quoted rm173 + tax (will see in new bill following months, let’s see)🤤

Principal Rm99 postpaid 100gb 4g + 100gb 5g
Share lines rm48 50gb 4g + 50gb 5g

I save newly rm150 in total which I felt so regretted only
Find out now😂

Tq for the infor that save my day! 😍

any recomandation for me, my contract just over a few days ago on maxis98 , thinking of going down to 79 but also thinking of going to hotlink .
wondering if i go to hotlink, do i have to reset my banking accounts to relink back?

Hi all,

Today I have successfully switched from Maxis Postpaid 98 + Maxis Share Postpaid 48 to 2 x Hotlink Postpaid plans.

Here is a detailed step-by-step how you can do so:

1) Ensure that you are free from contract and the most recent bill is fully paid off.

2) Call Maxis at 123 (between 10am and 10pm ONLY) and tell them you want to switch from Maxis Postpaid to Hotlink Postpaid.

3) The CS agent will tell you this is not possible. They will give you two options - either switch to Hotlink Prepaid for 1 month, or port out to another network and then port in to Hotlink Postpaid.

4) Let the CS agent know that you would like to speak to the "Retention Team", as you are aware that Maxis Postpaid can be directly switched to Hotlink Postpaid.

4a) [Optional] If the CS agent is being funny, threaten gently to report to MCMC.

5) When speaking to the "Retention Team" agent, they will repeat that Maxis Postpaid to Hotlink Postpaid is not possible.

6) Repeat Step 4 that you are aware that Maxis Postpaid can be directly switched to Hotlink Postpaid

6a) [Optional] If the "Retention Team" agent is being funny, threaten gently to report to MCMC.

7) By this point, they will relent and tell you that they can only switch to Hotlink Postpaid 60 (without contract). You need to wait 1 month to downgrade to Hotlink Postpaid 40.

7a) [Optional - Untested] They might be able to go directly to Hotlink Postpaid 40 if you press / threaten further, but I chose to just accept the Hotlink Postpaid 60 first and then make a downgrade in a month's time.

8) Choose to agree. The change will be made within minutes. They will advise to restart your phone.

9) Enjoy your cheaper Maxis Postpaid plan!

I my case, now I'll be paying RM120 (vs RM146 before), and in a month's time I will go down to just RM80 per month for two lines at the same quality/network at the expense of lower data allocation, which is not an issue at all as I only use around 20GB of data a month.

UPDATE 21/2/2024: You do not need to wait 1 month to downgrade to another plan below Hotlink Postpaid 60. In my case, I called them after a few days and requested to downgrade to Hotlink Postpaid 40. Sadly in my case, that was the same day they discontinued the Hotlink Postpaid 40 plan, so I had to sign-up for the Hotlink Postpaid 45 plan.

any recomandation for me, my contract just over a few days ago on maxis98 , thinking of going down to 79 but also thinking of going to hotlink .
wondering if i go to hotlink, do i have to reset my banking accounts to relink back?

I don’t understand why must make your life so hard if me I just switch to other telco . Except if you say switch to that plan every year can free phone then consider . I am paying sabah hotlink rm18

Nothing is so hard. Just make a few calls, talk some sense, and there he get what he want. No need any effort to port out.

If me I would just port out. Every month now 40gb data and unlimited calls for rm10

you make phone call and argue to pay more . You said no effort but that a lot effort imagine keep rejecting no, not every call is that lucky

To each their own. Even port out also need effort, and sometimes can fail if you're unlucky.

Better than donate to telco that extra money you donate can pay for many other subscriptions like Netflix, YouTube premium, Disney, Spotify etc if every month you hit 90% of your your telco given data then u fully utilized it