I did the same calling and request talk to retention team, but it was termination team that attend such request and offer rebate for existing plan changes.

My Current Plan Rm169 + rm48 x 3 shared lines
Total rm331 with tax (many years without contract after ip12 pm) 🤦🏻‍♂️

New Plan rm99 - rm10 rebate + 48 - rm20 rebate x 3
As per they quoted rm173 + tax (will see in new bill following months, let’s see)🤤

Principal Rm99 postpaid 100gb 4g + 100gb 5g
Share lines rm48 50gb 4g + 50gb 5g

I save newly rm150 in total which I felt so regretted only
Find out now😂

Tq for the infor that save my day! 😍