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 Grab BANNED me for 24 hours because I cancelled, 4 times

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TSalexandersuk
post Dec 18 2023, 06:47 AM, updated 3y ago

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Just now I tried to book grab car to go to work because I was too lazy to take MRT today.
After trying multiple times to book grab car, all drivers were too far from my home. They asked me to cancel because it took them more than 15 minutes to reach my house.
After cancelling 4 times with reason "driver asked me to cancel", Grab banned me from making new booking for 24 hours.
i ended up taking in Drive lol.
Has Grab ever banned you?
gashout
post Dec 18 2023, 06:48 AM

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get two numbers, two accounts.

if need more, each sim card only costs rm5.

be smart, tackle the system.
Ickythump
post Dec 18 2023, 06:52 AM

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be smart use own leg to walk
kcchong2000
post Dec 18 2023, 06:57 AM

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Be smart and rajin to take MRT
ZeaXG
post Dec 18 2023, 07:03 AM

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I thought the trend now is boycott grab
Quantum Geist
post Dec 18 2023, 07:05 AM

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Be smart and take EL and continue sleep
pinkfoxlulu
post Dec 18 2023, 07:06 AM

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In drive mahal tak dari grab?
insan_kamil
post Dec 18 2023, 07:12 AM

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I used to come from the south to kl midweek, weekly. Usually arrived at Tbs at 3-4++ am and fares to my destination would be 27 flat not inclusive of tolls. I usually tip at minimum the fare and max 50.

Ever since i tipped at min 100% fare i never seem to get any problem getting any ride at any time of day. I think drivers see your tipping history. Anyone else tip and dont have any problem getting rides?

This post has been edited by insan_kamil: Dec 18 2023, 07:12 AM
TSalexandersuk
post Dec 18 2023, 07:19 AM

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QUOTE(pinkfoxlulu @ Dec 18 2023, 07:06 AM)
In drive mahal tak dari grab?
*
You can nego price with driver.
TSalexandersuk
post Dec 18 2023, 07:19 AM

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QUOTE(insan_kamil @ Dec 18 2023, 07:12 AM)
I used to come from the south to kl midweek, weekly. Usually arrived at Tbs at 3-4++ am and fares to my destination would be 27 flat not inclusive of tolls. I usually tip at minimum the fare and max 50.

Ever since i tipped at min 100% fare i never seem to get any problem getting any ride at any time of day. I think drivers see your tipping history. Anyone else tip and dont have any problem getting rides?
*
Grab is auto me thinks
poco loco
post Dec 18 2023, 07:19 AM

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todaay i manyak flu..so cuti jer la...ahhhh the freedom doing grab
puppeto4
post Dec 18 2023, 07:27 AM

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pindah rumah is the solution
SUSxiaojohn
post Dec 18 2023, 07:48 AM

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QUOTE(alexandersuk @ Dec 18 2023, 06:47 AM)
Just now I tried to book grab car to go to work because I was too lazy to take MRT today.
After trying multiple times to book grab car, all drivers were too far from my home. They asked me to cancel because it took them more than 15 minutes to reach my house.
After cancelling 4 times with reason "driver asked me to cancel", Grab banned me from making new booking for 24 hours.
i ended up taking in Drive lol.
Has Grab ever banned you?
*
Kau ni bodo ke apa? Driver ask you pay more will you pay more?
SUSxiaojohn
post Dec 18 2023, 07:48 AM

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QUOTE(ZeaXG @ Dec 18 2023, 07:03 AM)
I thought the trend now is boycott grab
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Ada halal grab sudah?
pinkfoxlulu
post Dec 18 2023, 07:49 AM

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QUOTE(alexandersuk @ Dec 18 2023, 08:19 AM)
You can nego price with driver.
*
Can pay cash ke?
Ayer
post Dec 18 2023, 07:56 AM

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QUOTE(insan_kamil @ Dec 18 2023, 07:12 AM)
I used to come from the south to kl midweek, weekly. Usually arrived at Tbs at 3-4++ am and fares to my destination would be 27 flat not inclusive of tolls. I usually tip at minimum the fare and max 50.

Ever since i tipped at min 100% fare i never seem to get any problem getting any ride at any time of day. I think drivers see your tipping history. Anyone else tip and dont have any problem getting rides?
*
If I'm reading this right you tip the 1:1 ride fee? That's crazy lol

Me also tip everytime, grab or grab food and when I need to shoot something to their CS my experience always come out satisfied. Perhaps tipping does help lol
pureawesomeness
post Dec 18 2023, 07:59 AM

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Liar it's only 23 hours not 24.

And Bodo keep cancelling and don't think got consequence?


superbike
post Dec 18 2023, 08:03 AM

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Grab.= On unlucky days, say tambang RM5, pickup 6km, drop off 3.5km, Grab took RM1, driver bersih only RM4.

Which driver wants that? Kek.


superbike
post Dec 18 2023, 08:07 AM

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QUOTE(pinkfoxlulu @ Dec 18 2023, 07:49 AM)
Can pay cash ke?
*
I used Indriver for the first time last year from KLIA 2 to Kajang. IIRC they don't have credit card payment like Grabpay for Grab. All cash but you can also use e-wallet but that depends on the driver.
insan_kamil
post Dec 18 2023, 08:25 AM

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QUOTE(Ayer @ Dec 18 2023, 07:56 AM)
If I'm reading this right you tip the 1:1 ride fee? That's crazy lol

Me also tip everytime, grab or grab food and when I need to shoot something to their CS my experience always come out satisfied. Perhaps tipping does help lol
*
Yep. Sometimes they do go out of their way to help you. One driver who had an unusual name tried to save me on tolls but took up 15 minutes more to reach destination. I would've honestly preferred the toll. But man some people really go out of their way to help you because they mirror themselves. 2.10 for duke i think wasnt going to cost me a breakfast but it could've with him. Here's to the great drivers out there.

I think tipping does help but can't be hundred percent sure
lonely66
post Dec 18 2023, 08:25 AM

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Just take leave....reason- grab ban ts....
meghamtaro
post Dec 18 2023, 08:28 AM

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I will never cancel my order whenever the driver asks me to cancel. If they are too lazy to drive down let them cancel themselves. They can just cancel on their end but they are to scared that their rating might drop
linkinstreet
post Dec 18 2023, 08:36 AM

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Tipping is an American cancer
funnyTONE
post Dec 18 2023, 08:36 AM

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My first time taking grab was when I just about to arrive my dad's place via lrt. But when I reached my station, my phone went flat. Straign Grab banned me permanently.

user posted image

This post has been edited by funnyTONE: Dec 18 2023, 08:40 AM
andyng38
post Dec 18 2023, 08:38 AM

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I adamantly refuse to be part of this cancel culture!


sam378
post Dec 18 2023, 08:51 AM

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kecian kena suspend

This post has been edited by sam378: Dec 18 2023, 08:52 AM
Prometric
post Dec 18 2023, 09:10 AM

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Tumpang topic abit. Last weekend i called for Grab Car. The Grab Car accept already then stay at his location for more than 10-15mins without moving. I text him no reply, call him no answer. In the end i cannot wait anymore so i cancel and try to re-book. Once i re-book the same driver terus instantly accept my booking, then same not moving, not answering call and msg.

What are they trying to do actually? Why accept but then dont want to come?

This post has been edited by Prometric: Dec 18 2023, 09:10 AM
kcal
post Dec 18 2023, 09:12 AM

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should be unbanned by now
TSalexandersuk
post Dec 18 2023, 09:12 AM

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QUOTE(Prometric @ Dec 18 2023, 09:10 AM)
Tumpang topic abit. Last weekend i called for Grab Car. The Grab Car accept already then stay at his location for more than 10-15mins without moving. I text him no reply, call him no answer. In the end i cannot wait anymore so i cancel and try to re-book. Once i re-book the same driver terus instantly accept my booking, then same not moving, not answering call and msg.

What are they trying to do actually? Why accept but then dont want to come?
*
You're forced to cancel.
Grab drivers who don't move 5-10 minutes after accepting our request do that to make us cancel the request.
They don't want to cancel because they'll be given penalty.
Same thing happened to me just now.
All my bookings were from grab drivers who were far from my location. They didn't want to pick me up so they asked me to cancel.
treblecase
post Dec 18 2023, 09:14 AM

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QUOTE(alexandersuk @ Dec 18 2023, 09:12 AM)
You're forced to cancel.
Grab drivers who don't move 5-10 minutes after accepting our request do that to make us cancel the request.
They don't want to cancel because they'll be given penalty.
Same thing happened to me just now.
All my bookings were from grab drivers who were far from my location. They didn't want to pick me up so they asked me to cancel.
*
You do also realise the drivers didn’t accept your ride willingly right?
TSalexandersuk
post Dec 18 2023, 09:16 AM

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QUOTE(treblecase @ Dec 18 2023, 09:14 AM)
You do also realise the drivers didn’t accept your ride willingly right?
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Yes, thats why I helped them to cancel.
Turned out grab banned me after cancelling 4 times.
treblecase
post Dec 18 2023, 09:19 AM

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QUOTE(alexandersuk @ Dec 18 2023, 09:16 AM)
Yes, thats why I helped them to cancel.
Turned out grab banned me after cancelling 4 times.
*
I think it’s an automatic thing that detects potential fraud bookings. They do it for their drivers too I think where excessive cancellations from their side also invites some sort of ban.
Prometric
post Dec 18 2023, 09:20 AM

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QUOTE(treblecase @ Dec 18 2023, 09:14 AM)
You do also realise the drivers didn’t accept your ride willingly right?
*
How their system work? They need to accept it but without seeing the destination or how?
TSalexandersuk
post Dec 18 2023, 09:21 AM

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QUOTE(treblecase @ Dec 18 2023, 09:19 AM)
I think it’s an automatic thing that detects potential fraud bookings. They do it for their drivers too I think where excessive cancellations from their side also invites some sort of ban.
*
Grab needs to improve their system me thinks.
Poor drivers who are far away from passenger location but still need to pick up the passengers.
MegaCanonF
post Dec 18 2023, 09:33 AM

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QUOTE(meghamtaro @ Dec 18 2023, 08:28 AM)
I will never cancel my order whenever the driver asks me to cancel. If they are too lazy to drive down let them cancel themselves. They can just cancel on their end but they are to scared that their rating might drop
*
this. aku maki je driver tu dalam chat. bodopiang. kalau tak mau willing ambik passenger kenapa open app.
treblecase
post Dec 18 2023, 09:37 AM

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QUOTE(Prometric @ Dec 18 2023, 09:20 AM)
How their system work? They need to accept it but without seeing the destination or how?
*
They can see the destination but it’s automatically assigned to them meaning they can’t choose what to accept.

QUOTE(alexandersuk @ Dec 18 2023, 09:21 AM)
Grab needs to improve their system me thinks.
Poor drivers who are far away from passenger location but still need to pick up the passengers.
*
From what I understand talking to one of my fren who drives the premium version, this is also some sort of fraud prevention because last time some drivers used to “cheat” grab when they were giving out quite a sum of incentives by fake booking themselves (passenger getting nearest driver used to be the norm). But somehow this doesn’t apply now coz no incentives are given to drivers. And they’ve never changed it unless of coz there’s no other driver around within the circle vicinity of say 4-5km.

Imagine 4-5km away meaning you could be at Sogo KL & the driver is coming from Pavilion KL
meghamtaro
post Dec 18 2023, 05:03 PM

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QUOTE(MegaCanonF @ Dec 18 2023, 09:33 AM)
this. aku maki je driver tu dalam chat. bodopiang. kalau tak mau willing ambik passenger kenapa open app.
*
Wow siap maki. Of me I will just ask them to cancel and kept quite after that. Normally they will cancel themselves
goodluck
post Jul 6 2024, 09:56 AM

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Anyone know how to contact Grab via phone or email? I can't chat with the customer service in app because my account suspended.
soul78
post Jul 6 2024, 10:03 AM

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when banned can you use other parts of the app like grab food and others

or entire app has banned you?.... if they banned you and you got monei there and if permanent sus'ed... monei in the wallet gone lor... can't access



skylinelover
post Jul 6 2024, 10:24 AM

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QUOTE(alexandersuk @ Dec 18 2023, 06:47 AM)
Just now I tried to book grab car to go to work because I was too lazy to take MRT today.
After trying multiple times to book grab car, all drivers were too far from my home. They asked me to cancel because it took them more than 15 minutes to reach my house.
After cancelling 4 times with reason "driver asked me to cancel", Grab banned me from making new booking for 24 hours.
i ended up taking in Drive lol.
Has Grab ever banned you?
*
Happens all the time laugh.gif whistling.gif
skylinelover
post Jul 6 2024, 10:28 AM

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QUOTE(treblecase @ Dec 18 2023, 09:37 AM)
They can see the destination but it’s automatically assigned to them meaning they can’t choose what to accept.
From what I understand talking to one of my fren who drives the premium version, this is also some sort of fraud prevention because last time some drivers used to “cheat” grab when they were giving out quite a sum of incentives by fake booking themselves (passenger getting nearest driver used to be the norm). But somehow this doesn’t apply now coz no incentives are given to drivers. And they’ve never changed it unless of coz there’s no other driver around within the circle vicinity of say 4-5km.

Imagine 4-5km away meaning you could be at Sogo KL & the driver is coming from Pavilion KL
*
Haha now i only on grab plus

5km pick up never mind

Janji rm2 per km minimum hahahaha

The more the merrier

Also these people happy 2 wait for 30 mins most of the time hohohoho
Exiled_Gundam
post Jul 6 2024, 10:31 AM

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Don't ever cancel your booking if it's driver issue.
wong_86
post Jul 6 2024, 11:17 AM

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-

This post has been edited by wong_86: Jul 6 2024, 11:18 AM
ayamxxx
post Jul 6 2024, 11:21 AM

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2024 banned already this Grab apps. Outside KL/ Selangor, use Maxim at much2 cheaper price and sure got ride with lovely driver. Quite shock to see the price.

in KL/ Selangor, rather use Air Asia ride apps.

 

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