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Grab BANNED me for 24 hours because I cancelled, 4 times
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TSalexandersuk
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 Dec 18 2023, 06:47 AM, updated 2y ago
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Getting Started
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Just now I tried to book grab car to go to work because I was too lazy to take MRT today.
After trying multiple times to book grab car, all drivers were too far from my home. They asked me to cancel because it took them more than 15 minutes to reach my house.
After cancelling 4 times with reason "driver asked me to cancel", Grab banned me from making new booking for 24 hours.
i ended up taking in Drive lol.
Has Grab ever banned you?
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TSalexandersuk
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Dec 18 2023, 07:19 AM
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Getting Started
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QUOTE(pinkfoxlulu @ Dec 18 2023, 07:06 AM) In drive mahal tak dari grab? You can nego price with driver. |
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TSalexandersuk
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Dec 18 2023, 07:19 AM
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Getting Started
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QUOTE(insan_kamil @ Dec 18 2023, 07:12 AM) I used to come from the south to kl midweek, weekly. Usually arrived at Tbs at 3-4++ am and fares to my destination would be 27 flat not inclusive of tolls. I usually tip at minimum the fare and max 50. Ever since i tipped at min 100% fare i never seem to get any problem getting any ride at any time of day. I think drivers see your tipping history. Anyone else tip and dont have any problem getting rides? Grab is auto me thinks |
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TSalexandersuk
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Dec 18 2023, 09:12 AM
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Getting Started
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QUOTE(Prometric @ Dec 18 2023, 09:10 AM) Tumpang topic abit. Last weekend i called for Grab Car. The Grab Car accept already then stay at his location for more than 10-15mins without moving. I text him no reply, call him no answer. In the end i cannot wait anymore so i cancel and try to re-book. Once i re-book the same driver terus instantly accept my booking, then same not moving, not answering call and msg. What are they trying to do actually? Why accept but then dont want to come? You're forced to cancel. Grab drivers who don't move 5-10 minutes after accepting our request do that to make us cancel the request. They don't want to cancel because they'll be given penalty. Same thing happened to me just now. All my bookings were from grab drivers who were far from my location. They didn't want to pick me up so they asked me to cancel. |
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TSalexandersuk
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Dec 18 2023, 09:16 AM
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Getting Started
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QUOTE(treblecase @ Dec 18 2023, 09:14 AM) You do also realise the drivers didn’t accept your ride willingly right? Yes, thats why I helped them to cancel. Turned out grab banned me after cancelling 4 times. |
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TSalexandersuk
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Dec 18 2023, 09:21 AM
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Getting Started
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QUOTE(treblecase @ Dec 18 2023, 09:19 AM) I think it’s an automatic thing that detects potential fraud bookings. They do it for their drivers too I think where excessive cancellations from their side also invites some sort of ban. Grab needs to improve their system me thinks. Poor drivers who are far away from passenger location but still need to pick up the passengers. |
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