Just wondering any maxis member here has experience what i encounter this month suddenly received sms & email by maxis saying my billing date was being change to 5 days ealier and their current billing calculation of billing date is base on 25 days instead of 30 or 31 days as per calender year, when prompt further what about the missing 5 days will customer get reate or refund? their customer service just provide an answer of WILL FEEDBACK CUSTOMER CONCERN TO MANAGEMENT WITH NO SOLUTION.

So Any maxis subscripber facing the same issue or any advice to solve this.

Do you mean 25th of every month?

Doesnt make sense charge 25 days only.

Yes the same. Can report to mcmc to give maxis some trouble.

Same problem where Maxis without notice simply shorten the bill due date from 30 days to 25 days. When I spoke to CS, she initially insisted Maxis had provided email and SMS notifications. I contested her by asking to prove what were the dates such notifications were sent. She obviously couldn't, and then apologized but offered no solution either.

Complaining to MCMC seems the only way now.

Hello, did anyone got a resolution for this case?

I just got an SMS "reminding" me to pay before 20th to avoid service interruption. But my bill is from 24th

just take the sms as a reminder. billing date is the official deadline.

I think they just trying to make u confuse..
any sms without correct info doesn't make any help, even for a reminder.
Just like the hotlink, always get sms like below,pointless sms, inactivated and terminated are complete different thing, but they were sending a same message:
This post has been edited by hashtag2016: Mar 19 2024, 12:08 PM

Like bank cc your due date and billing date not the same.

Billing date is after full month usage (28/29/30/31).
After bill date they allow N numbers of day to settle the payment.

Now Maxis is playing with the N number. Previously is full month 28/29/30/31 days subject to the month. Now i think they shorten it to 25 days.

Credit card standard is 20 days. High chance Maxis will follow that as well.

This is beyond mcmc ruling how many days to settle payment, cause telco dun charge interest, it is goodwill to allow the N days.

This post has been edited by p4n6: Mar 22 2024, 08:41 AM