Nov 2 2023, 07:07 AM
QUOTE(weiann @ Oct 12 2023, 04:04 PM)
Just wondering any maxis member here has experience what i encounter this month suddenly received sms & email by maxis saying my billing date was being change to 5 days ealier and their current billing calculation of billing date is base on 25 days instead of 30 or 31 days as per calender year, when prompt further what about the missing 5 days will customer get reate or refund? their customer service just provide an answer of WILL FEEDBACK CUSTOMER CONCERN TO MANAGEMENT WITH NO SOLUTION.
So Any maxis subscriber facing the same issue or any advice to solve this.
Same problem where Maxis without notice simply shorten the bill due date from 30 days to 25 days. When I spoke to CS, she initially insisted Maxis had provided email and SMS notifications. I contested her by asking to prove what were the dates such notifications were sent. She obviously couldn't, and then apologized but offered no solution either. So Any maxis subscriber facing the same issue or any advice to solve this.
Complaining to MCMC seems the only way now.
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