This thread is for Unifi existing users to report when they got this FREE upgrade

This information will help users to know how TM is upgrading users, whether by area or what other factor.

Example report as below:
Original Speed: 100 Mbps
Add-ons: UNIFI TV MOVIES PACK
Date upgraded: 6 Oct 23
New Speed: 300 Mbps


How to check:
Click Here to Check for your upgrade status

This post has been edited by abubin: Oct 6 2023, 08:03 PM

Do you need to restart the fiber unit?

deng... mine eligible but start from 2024... lambat lagi

Suggest details include the old bill price then later maybe can include update with new bill price for coming month

my fren already received sms say upgrade completed this morning, kl area

im from sarawak, i received different sms said eligible, and will be upgraded within the time from today until end of december

I kl too received same sms as you

Just got the free upgrade today

Now rm129/500mbps

is it really just a click of a button for them?

worth if rm129 for 500mbps...
me rm129 for 300mbps (after upgrade)...
urs 1 issit SWU?

Yes is swu. 129 for 300mb foc 6month before upg.

I only get this, so actually how to know when I really get the free upgrade ?

You will get another message after the free upgrade is completed.

How you got this price in the first place. my contract end and only got offer RM149 for 300Mbps with router and android box. Any tips ?

unifi 300Mbps - Super Value YEP 2019 RM139 to 500Mbps
never join SWU before
Johor

SMS 61000 5 October 2023 1:07PM RM0 Unifi: Special gift for you - FREE Speed Upgrade from us! The upgrade will be in phases, until end of Dec 2023. Click i.unifi.my/FSU-2023 for info. Enjoy!

SMS 61000 9 October 2023 10:47AM RM0 Unifi: Your New Free Speed Upgrade is completed! To enjoy the new speed, simply turn OFF, then back ON all your Unifi equipment. Your new package name and details will be updated in your Unifi bill by stages, however rest assured the new speed upgrade is effective. T&C applies.

only need to reconnect pppoe without restart router or modem to get new package speed.

-

unifi biz 100Mbps - Super Value YEP 2019
never join SWU before
Johor

SMS 61000 5 October 2023 6:16PM RM0 Unifi: Special gift for you - FREE Speed Upgrade from us! The upgrade will be in phases, until end of Dec 2023. Click i.unifi.my/FSU-2023 for info. Enjoy!

SMS 61000 13 October 2023 4:58PM RM0 Unifi: Your New Free Speed Upgrade is completed! To enjoy the new speed, simply turn OFF, then back ON all your Unifi equipment. Your new package name and details will be updated in your Unifi bill by stages, however rest assured the new speed upgrade is effective. T&C applies.


This post has been edited by Alpha_Tay: Oct 13 2023, 08:06 PM

stay with unifi promo, only can get once contract finish and you attempt to port out to other service afaik.

How many already received the free speed upgrade? Any 100Mbps user got already?

Got my "Special Free Gift" SMS 7/10, but till today have not received "Upgrade Completed" SMS

Hmm.. Still waiting for mine.. No SMS yet though.. Patiently waiting. haha. It'll be 500Mbps to 800Mbps. lol. RM169 now before tax. Cant wait. Itchy hand wanna change router to AX88U haha.. Now using AC86U lol

first batch look like is 300 to 500, now seem 30 to 100 also
where 100 to 300

Same here. Received on 6/10. Until today still not yet completed.

Seems like not many get the upgrade yet. And for those asking if need to pay extra, no need. It's called FREE upgrade yo.

Suggest add in bossku era and gobind era. Start from streamyx / VIP plan until free upgrade advance plus and turbo upgrade.

This post has been edited by jusbella: Oct 11 2023, 01:32 AM

300 to 500mbps, 4,5 days ago. Location Miri.

Kopitiam and the Unifi thread has been bursting since the announcement, can ecall, maybe 20 pages a day?! or was it 40, just couldnt keep up

I guess many dont come here at this specific thread section

I had my upgrade last weekend, from 300 to 500mbps. However after the upgrade, i couldnt even get back my previous max speed using 5ghz, nothing has been changed in the setting. At last, i changed the width in 5ghz to 20/40/80 (was 20/40)only i could get 450 and above but not everytime (better than when 20/40, i can only get max of 330+ using 5ghz), i also fixed the wifi channel for 5ghz now. Still monitoring the performance.

But am still concern what is the root cause that i cannot get the previous max speed after the upgrade since nth has changed in the setting?

i am also suffering the slow speed after the upgrade. How do you change the channel setting? i am using tplink deco m4, can't find a place with this setting.

Same as you unifi upgraded from 300 Mbps to 500 Mbps. Using Tplink A6 router can get ~290 Mbps wireless speedtest. Now only get ~250 Mbps after upgraded, router follow same setting.

May purchased Tplink router ax53 or downgrade to 100 Mbps, no headache.

Anyone got their upgrade from 500mbps to 800mbps?

Old Klang Road area (KL). No SMS but it states that I am eligible in MyUnifi portal (between now and Dec'23).

This post has been edited by Verblassen: Oct 11 2023, 04:26 PM

Mine already got upgraded on Oct 7

Original Speed: 300 Mbps
Add-ons: UNIFI TV ULTIMATE PACK
Date upgraded: 7 Oct 23
New Speed: 500 Mbps



This post has been edited by soul_gamerz: Oct 11 2023, 04:33 PM


Attached thumbnail(s)

Pakai modem apa bang?
For Lan connection are you getting 500M?

Still on 50mbps, wonder what speed upgrade will I get

according to some fb post, to 300mbps

Interesting, didnt know there was a 50Mbps plan as well! Hope you get 300Mbps

Original Speed: 30 Mbps
Add-ons: (none)
Date upgraded: 12 Oct 23
New Speed: 100 Mbps

Pasir Mas, Kelantan area. Maybe TM fliped the switch between 2pm - 5pm, I rebooted the modem/router on instinct. "Upgrade completed" SMS received at 7:41PM.

This post has been edited by luqman98x: Oct 12 2023, 09:29 PM


Attached thumbnail(s)

Currently TM Unifi is migrating the line for 30mpbs and 300 mbps.
I guess, maybe they start from minor users.
The second stage, apprx starting from November, for 100 & 500mbps user.
The third stage, apprx starting from December, for 100mbps user.
The last stage, apprx starting from 2024 January, for 800mbps and 1gbps user.

1 gbps user may get a fee discount while 2gbps got nothing to get.
The rahmah plan for 30mbps, unfortunately, also nothing to get.

I only know when my flat VDSL, tm offer me opt in 50mbps
But i missesld the call

Thank for the info.
Didn't know that tm will send us notice for
speed upgrade.

nice
Pakai modem ape bro ?

i tot , 30mb to 100mb required modem upgrade or router from tm

TM-supplied router (D-Link DVG-F2452), modem is Fiberhome something

This post has been edited by luqman98x: Oct 14 2023, 10:56 PM

For speeds within 100mbps (wired/wireless) you don't need to change your modem or router. This is within the Fast Ethernet protocol.

Only when you exceed 100mbps you'll need a gigabit compatible router and modem. I had to do this in 2018 during the Turbo Upgrade. Went from 50 --> 500mbps.

got mine from 300mbps to 500mbps last week

Got my plan upgraded from 300M to 500M on 7/10. Location Miri

Original Speed: 300 Mbps
Add-ons: unifi TV Ultimate Pack
Date upgraded: 7 October 2023
New Speed: 500 Mbps

Many of us who were previously on 500mnps are getting sms today. Am yet to reboot my modem/router. Hopefully it goes without any problem when I get back home today.

how do you know "many of us"? you working for TM?

May I know what is the latest router and modem model for Unifi

original speed: 300mbps down, 50mbps up
add-on: ruby plus pack
date upgrade: this morning (16 oct)
new speed: 500mbps down, 100mbps up

current devices: HUAWEI HG8240W, TP LINK Deco M4 x2 (now shopping around for Deco upgrade to newer model like XE75)



edit to censor ip addr

This post has been edited by MyProLife: Oct 16 2023, 04:17 PM

Got my notification today. However, no change after rebooting the router.

Will continue to monitor.

how they notify you? email or sms?
mine still haven upgrade

still waiting for mine to upgrade from 100Mbps to 300 Mbps.

Same here

If I work for TM, I will say differently for sure Many of my friends who were on 500Mbps, they got SMS notification. And the other "official" thread, ppl talking about receiving SMS too. Adoi..

Got back home just now, rebooted both modem and router and walah, I'm on 800 now!



Seems they're doing it by batches, a week before, it was those 300 -> 500, then 30 -> 100, now 500 - 800. I guess you guys with 100 will soon get upgraded too 300.

This post has been edited by wiraone: Oct 16 2023, 06:56 PM

Wahhh syok. Mine is still 500 down 100up. 😮‍💨 Might need to call TM.

Anyone got upgrade from Johor?

Got upgrade completed sms yesterday.

Rebooted twice on modem and router. Don't get download speed increase but got upload speed increased to 250Mbps.

Download speed remain at 4xxMbps.

Original speed is turbo 500Mbps.

This post has been edited by KIntos: Oct 17 2023, 06:52 AM

Yesterday 500>800 pontian

Got it yesterday. Mine is from 500Mbps to 800Mbps. Using AC1750.
Reboot it... not stable. Speed up and down. Sometime even less than 100mbps. But overall didn't even hit 500mbps.
Have to continue monitor first.

RM0 Unifi: Your New Free Speed Upgrade is completed! To enjoy the new speed, simply turn OFF, then back ON all your Unifi equipment. Your new package name and details will be updated in your Unifi bill by stages, however rest assured the new speed upgrade is effective. T&C applies.

Just got the sms, wait for app update

Got mine, 50 Mbps to 300 Mbps

just got mine from 100MBPS to 300MBPS but dunno why my speedtest show around 185 MBPS. High rise condo.

My modem is HG6240A and router i just changed last week to TPLINK AX12/AX1500 - supports up to 1 GBPS.

Rebooted router and modem still same..

EDIT: Tested with Steam - downloads manage to go up to 30MB/s! Previously only managed to go up to 10MB/s

This post has been edited by CyberKewl: Oct 17 2023, 06:31 PM

Former 100Mbps user upgraded to 300Mbps speed
Fiberhome ONU / 2x Deco M4 setup.

The download is now significantly faster than before.

Tested using LAN.


Then using laptop with Wifi.


And lastly using phone..

Modem is he silver colour one. Router is AX73. Lan connection no issue at all. I have set my wifi setting for 5ghz to 20/40/80 and fixed a channel, i think the performance improved.

It happens to me for my 300Mbps to 500Mbps fsu last few weeks ago. Speed is up and down for 5ghz.The problem is nth in the settings has been changed during the upgrade and the 5ghz speedtest cant even reach previous 300 max speed. No issue for lan connection, 500+ w/o any issue. .After that, i tried to set the bandwidth for 5ghz to 20/40/80mHz (was 20/40) and fixed the wifi channel only the speedtest can exceed 450 (not everytime) but definitely better than before.

Anyone like this, getting notification saying upgrade is completed, reboot and second day reboot again, but the speed still remain at 480+, should go up to 800 but it didn't. By the way, i am testing using direct wire and not wifi.

This post has been edited by ckshieh: Oct 18 2023, 02:18 PM

So sad maxshit got nothing. I feel cheated.

What is your upload speed?

whats the current model of router you using? does it support 800mbps?

new subscriber dont have

100, didn't change also this one.

TP Link Deco X68, ya, this wifi router is having 2 Gigabit Ports, so, for sure can support.

This post has been edited by ckshieh: Oct 18 2023, 03:13 PM

Had to call TM. Apparently there were some issues with those on 500mbps from the Turbo days. Glad to report it's fixed within 1 working day.

800mbps enjoyer now 😅

Just chat with the Unifi online CS, and mentioned in my area got internet slow issue which they already informed technical team to resolve. Look like again related to infra issue. Well... guess I need to continue monitor for days and see when the speed is I suppose to get.

Just same as my situation. Remember to lodge a complain report to MCMC Malaysia. TM Unifi will settle it very fast.

Unifi User in Kuching here

My Home at Taman Malihah
Original Speed: 300 Mbps
Plan Name: unifi 300Mbps - Try Me Ultimate
Add-ons: UNIFI TV ULTIMATE PACK + SHARP 60" 4K TV
Date upgraded: 7 Oct 23
New Speed: 500 Mbps

Homestay in Matang Jaya
Original Speed: 50 Mbps
Plan Name: unifi 50Mbps - Super Value 2019
Add-ons: none
Date upgraded: 16 Oct 23
New Speed: 300 Mbps

Speedtest will be shared later when i have the time

Received sms and app notification yesterday for upgrade completed and ask for router and modem restart. No speed change after restart. Today try call 100, CS mention my account yet to upgrade and sms received is false sent by TM. Ask me ignore the sms and need wait my account upgrade. so sad the answer by TM given.

No worry. Just file a complain to MCMC Malaysia with the screen shot of the sms.

Will consider it. Btw, tomorrow i will try livechat with TM agent. See what the answer given.

Got the free speed upgrade sms yesterday around 1.30 pm. From 100Mbps to 300Mbps.

Got around 780Mbps / 220 Mbps after upgrade. Not sure if my ubiquiti edx is limiting factor

Will downgrade back to swu3.0 500 Mbps soon

This post has been edited by Sky.Live: Oct 20 2023, 03:24 PM

Currently using "unifi 100Mbps - Turbo Super Value" RM99 and eligible for the Free Speed Upgrade. So the upgrade will be 300Mbps for RM99?

Pls check ownself on portal

Mostly yes

does free upgrade from 100 to 300 mbps also got free wifi6 router?

Nope..I believe only for recontract

already got the message saying upgrade is completed, but my speed remained the same still. should I contact Unifi regarding this?

Post detial, from what to what, and what speed you get
Test from wifi, pc? Lan cable?

from 100mbps to 300mbps,
tested using WiFi and lan connected to desktop.

So, what speed you get? Less that 100? Over 100?

same as before, ranging from 102-105mbps for download, upload 50-55mbps

Slow Unifi after free upgrade? Guide and tips
https://forum.lowyat.net/topic/5413385

delete

This post has been edited by atilla: Oct 25 2023, 03:32 PM

I think tm configuration may be botched during upgrade bah. If restarting router doesn't help, then need to call 100/live chat complain and let technician come

just contact them on Facebook, then this evening someone called saying they already reconfigure my upgrade. restarted my router and it finally upgraded.

Upgrade came on Oct 17. 2023. 2018 100M Turbo --> 300M. PJ SS22.

i got the 300mbps upgrade last week. immediately i tried some downloads and sure enough i can see speed improvement

however, this week like back to 100mpbs speed download but speedtest shows 300mpbs

i am not sure what is going on

If speedtests showing 300 but download showing 100 means that particular server is limited to 100 from throttling or due to congestion. I noticed after my own upgrade to 300 not every server can get the full 37 MB/s download.

Even NVIDIA download server limited to 12.5 MB/s download.

This post has been edited by solarmystic: Oct 30 2023, 11:03 PM