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Unifi Official TM UniFi High Speed Broadband Thread V41, READ 1ST PAGE FOR RELEVANT WIFI INFO

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AVFAN
post Oct 5 2023, 09:05 AM

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QUOTE(neekun @ Oct 5 2023, 08:45 AM)
Upon chatting with customer service, was told that existing 800mbps no free speed upgrade. Will only be upgraded in 2024 due to required to change CPE. However when I asked in 2024 will that still be free upgrade, he cannot confirm.  ranting.gif

I’m gonna visit Klcc Unifi store this weekend and get it sort out.
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keep us posted after yr visit.

they r probably swarmed with new deals, free upgrades for lower speeds now.
QUOTE(BenYeeHua @ Oct 5 2023, 08:47 AM)
Modem always FoC, only router is not.

The problem is, latest is Fiber+Router together, so it is a problem that, did it count as FoC forever warranty modem, or 24 month router... sweat.gif
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perhaps that's the plan - no more eternal warranty for anything!
QUOTE(BenYeeHua @ Oct 5 2023, 09:05 AM)
Are you sure you wanna buy it???? sweat.gif
I will say, the cost is too high, better stay with 900+M speed with overhead.
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i will sign new contract if it's free + 800->2g. tongue.gif

This post has been edited by AVFAN: Oct 5 2023, 09:08 AM
AVFAN
post Oct 5 2023, 09:34 AM

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QUOTE(jusbella @ Oct 5 2023, 09:31 AM)
user posted image
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chatline?

wa.... long Q....! laugh.gif
AVFAN
post Oct 5 2023, 09:37 AM

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QUOTE(eclectice @ Oct 5 2023, 09:33 AM)
Maya says

user posted image
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ok la... merry christmas first. biggrin.gif

actually, for most, no rush for higher speed.

for vast majority, not using much for typical devices, incl 4k video streaming.

only if u run servers, torrent till kingdom come or using it for biz will u need v high speed.
AVFAN
post Oct 5 2023, 10:17 AM

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QUOTE(neekun @ Oct 5 2023, 10:06 AM)
Yours is showing not eligible or showing will be upgraded in January 2024 onwards?
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QUOTE(eclectice @ Oct 5 2023, 10:10 AM)
I am on the 800 Mbps Turbo Upgrade 2018 plan...No, there is no notification yet. I will just wait until 2024 as they have said.
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QUOTE(toytoy @ Oct 5 2023, 10:04 AM)
Anyone with Turbo Upgrade 2018 getting the free upgrade? I’m using 800Mbps but system says not eligible.
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i got this:

your current plan does not come with free speed upgrade. upgrade yr plan now.

pure 1gbps now priced rm319.

AVFAN
post Oct 5 2023, 10:23 AM

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QUOTE(PJng @ Oct 5 2023, 10:18 AM)
You click on limited offer? Not that page
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which page then?
AVFAN
post Oct 5 2023, 10:38 AM

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QUOTE(PJng @ Oct 5 2023, 10:24 AM)
On main page, amt to pay, click down arrow to show ur plan, on drop down click > button
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i see no message, nothing...
AVFAN
post Oct 5 2023, 10:43 AM

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QUOTE(Mazda9 @ Oct 5 2023, 10:41 AM)
To all existing 800mbos subscribers, hold your horses…
We are not able to see or check the upgrade eligibility as it requires CPE equipment upgrade and it will be done only in January 2024 onwards.

[attachmentid=11481073]
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ok, ok... thanks, no rush.

merry christmas. laugh.gif
AVFAN
post Oct 5 2023, 11:03 AM

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QUOTE(ben_ang @ Oct 5 2023, 10:38 AM)
although happy to see speed upgrade without extra fees, but c ppl can RM100++ for 800mbps while I only get 100mbps paying the same amount.
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QUOTE(jacky91 @ Oct 5 2023, 10:39 AM)
paying rm200 (including sst) now for 800mbps.. time to downgrade~
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QUOTE(Lon3Rang3r00 @ Oct 5 2023, 10:48 AM)
Provided they let you downgrade, I'm still paying for the Rm60 TV which i never used since i subscribe.
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QUOTE(zellleonhart @ Oct 5 2023, 10:48 AM)
Just caught up with the new pricing. Sigh, I am on 800mbps paying RM279 + SST. I was expecting to get a lower price while maintaining 800mbps, not a speed upgrade to 1gbps and pay the same.
I was expecting around RM220, our neighbour countries all much lower for 1gbps plan...
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i hope u have read at least the last 5 pages...

if u r not under contract or near end of contract, better go to TMpoint, see what the can offer u.

many have got good deals, celebrating now.

lagi, like ben says... "join 1gbps bet club"! laugh.gif
AVFAN
post Oct 5 2023, 11:34 AM

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QUOTE(eclectice @ Oct 5 2023, 10:06 AM)
Customers (those with the 800 Mbps plan to receive the 1 Gbps plan) will have two options for the equipment change: a 24-month contract or a one-off payment. For the one-off payment option, see the following image:

I have been told that the technician will ask you to return the old router, but not the BTU. Perhaps the BTU can still be used.
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so, it's likely just a change in single router... not mesh routers?

if single, i doubt there will be much change in performance 800->1gbps...?

i dun mind new contract if it is mesh.

my current asus AC1300uhp is already 5 years old... been thinking of replacement anyway.

sure, i can return dlink ac1200.
AVFAN
post Oct 5 2023, 12:36 PM

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QUOTE(rizqeenizdral @ Oct 5 2023, 12:28 PM)
so if I upgrade to 500mbps RM159 today (current plan swu2.0 300mbos rm129) can I get upgraded to 800mbps?
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Rm189, not 159.

QUOTE(Max2006 @ Oct 5 2023, 12:21 PM)
SWU 3.0 500mbps is RM189, free upgrade to 800mbps.
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This price quite ok.

It is about what most existing 800 users pay.

Only they hv TV packs up to ultimate.
AVFAN
post Oct 5 2023, 02:06 PM

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QUOTE(soonwai @ Oct 5 2023, 02:01 PM)
2Gbps lah.
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2g v gud.... can lay a cable to yr neighbor, share 1 each. 😺

Great cost savings! 😁
AVFAN
post Oct 5 2023, 04:38 PM

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QUOTE(BenYeeHua @ Oct 5 2023, 04:16 PM)
Yesterday night 10 PM, online CS talk about they know nothing about speed upgrade, then today morning 10 AM, online CS know everything now.
So yes, the info will be update la.
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biggrin.gif

they got some very smart aliens to train them overnight!
AVFAN
post Oct 5 2023, 05:24 PM

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now that everyone is going 500, 800, 1g, 2g....

do u hv enough gadgets n devices to consume the bandwidth or not?! biggrin.gif


AVFAN
post Oct 6 2023, 11:08 AM

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QUOTE(may_day @ Oct 6 2023, 10:31 AM)
just checked my bill, it is separated.

My package is Turbo Upgrade 2018, is it possible to terminate subscription for Unifi TV?

Somebody have done it before?
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can chat online... give them yr acc no., verify, they can tell you.

turbo 2018... if hadn't done anything since, both BB and IPTV contracts shud be over.

likely they won't allow termination of iptv only as they will say yours is a bundled plan.

BUT... i think u can go for brand new plan, with or without iptv, if works out better for u.... this will come with new 24m contract.
AVFAN
post Oct 6 2023, 01:04 PM

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QUOTE(yenchenje @ Oct 6 2023, 12:37 PM)
Yep, hopefully free upgrade soon
So far the app shows that I’m eligible, but no actual upgrading happening yet, no SMS either, account is under my mom so she’s receiving the messages
Hopefully 2Gbps and can justify my further spending on network equipment biggrin.gif
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It will come next yr.

All the legacy 800 kakis r also waiting.

Now hiding, quiet, nothing to discuss.

Hopefully they will celebrate with u then! 😁
AVFAN
post Oct 7 2023, 07:29 AM

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QUOTE(kcl2006ch @ Oct 7 2023, 07:20 AM)
i not receive any messenge from UNIFI but already upgrade to 500Mbps !!! Just restart the BTU & router only
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v gud!

people shudn't worry too much... unless u fall into the exceptions, the upgrade will come as promised... they just need time to do it.

of course, if already upgraded, still expecting another one, that is a "1gbps bet". biggrin.gif

actually, more impt is what u can/will do with the speed incr... unused bandwidth cannot be consumed as lunch!
AVFAN
post Oct 7 2023, 09:01 AM

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QUOTE(SwarmTroll @ Oct 7 2023, 08:21 AM)
Same, been paying RM179 for 500Mbps Turbo Speed since 2018. RM119 is so much lower, plus the 6 months fee waiver and free mesh. The technician called me 8am sharp asking to come earlier, waking me up lmao.
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A side effect is u give up TV pack, right?

Later u go subscribe assteruk. Ass wins! 😄
AVFAN
post Oct 7 2023, 09:29 AM

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QUOTE(SwarmTroll @ Oct 7 2023, 09:25 AM)
I had the Aneka pack tied to my original 500Mbps 2018 turbo upgrade. Now the plan no longer has TV pack, but no problems if I wish to add on again later. UnifiTV sales team said will call me to discuss further, I will see how to proceed. Astro TV packs is actually still more expensive than UnifiTV lol.
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Check the unifitv thread regularly.

There's another person also looking for suitable TV pack n had a call from them. Possible they can find a nice win-win solution
AVFAN
post Oct 7 2023, 02:00 PM

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QUOTE(SwarmTroll @ Oct 7 2023, 10:45 AM)
Yeah will see how it goes, apparently need wait for them to install the SWU3.0 at my house, then they will call. Hopefully better stuff than what they are having as promo now for UnifiTV. Your Ultimate Max has 6 months bill waiver?
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Ultimate max, no waiver.

I m waiting to be upgraded next yr.

Sitting pretty in the 2gbps bet club. 😁

QUOTE(DreamChaser @ Oct 7 2023, 01:40 PM)
am on unifi 300Mbps (Turbo Upgrade 2018) at no contract, with Ultimate Pack + voice package, paying RM136 per month...

this morning received sms saying my 300Mbps was upgraded. so i just OFF ON the BTU and firewall and do speedtest, upgraded to 500Mbps already.
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Now, this is a v good deal. Assuming u watch TV.

Cud hv been even better if u wanted n went for ultimate max with +RM30 during promo last month. That wud hv given u netflix std, hbogo, iqiyi, viu on top of Disney+, hbo.

This post has been edited by AVFAN: Oct 7 2023, 02:06 PM
AVFAN
post Oct 7 2023, 03:16 PM

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QUOTE(zellleonhart @ Oct 7 2023, 02:30 PM)
Hi all, I have one question. I am on 800mbps playing RM279 + SST per month. If I downgrade to SWU 3.0 500mbps, will I be upgraded to 800mbps later? Or it's too late / SWU 3.0 is not eligible for upgrade?
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I think u get what is said...

Yr rm279 has TV pack, likely ultimate legacy worth rm60.

U will get upgraded next year to 1, maybe 2gbps

If u change now, u save becos u give up TV pack.

And run the risk of not maintaining 800mbos after a year. This question I think unifi itself hasn't decided.

So, it's a matter of whether u can live with 500mbps if it comes to that, and if u watch TV or not.

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