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Unifi Official TM UniFi High Speed Broadband Thread V41, READ 1ST PAGE FOR RELEVANT WIFI INFO

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steventan85
post Sep 26 2023, 09:25 AM

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QUOTE(TongCN @ Sep 26 2023, 08:46 AM)
Trying my luck to see can go SWU 3.0 with my current package - Broadband 300mbps + Entertainment RM169 with 1 year contract left.

The counter guy says sorry tak dapat.
Then i ask him if situation available what's my SWU 3.0 benefit ?

He says RM149 with current package + 6 months waiver + free upgrade 500mbps 12 months.

Guess have to wait or try another time.
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look for maxis fibre agent , register ur interest and get ur transfer id.

TM will call u in the next few days time ... just wait for call....

as easy as that only...nowadays , no need to always walk in walk in ... all thru phone and online

i done it that way and get my SWU 3.0 ....in less than 12hours time i get TM call
steventan85
post Sep 26 2023, 09:55 AM

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QUOTE(joehann @ Sep 26 2023, 09:49 AM)
almost same package as mine, meaning that it will be pointless for me to walk in to tmpoint. haiyaa now stuck with 500mbps + aneka = RM169 for another year.
yours still in contract when you request to port out? mine still got 1 year left and there's gonna be penalty for port out, I don't think TM will call and counter as long as they got the penalty payment.
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dont assume .. just try... the whole port out process cannot be proceed without u going to TM point for thumbprint verification......
steventan85
post Sep 26 2023, 10:07 AM

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QUOTE(TongCN @ Sep 26 2023, 09:56 AM)
Meaning to say, i can just cancel the Maxis / CelcomDigi Fibre if TM doesnt call for retention ?
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no need call , auto lapse after 10 days ...
steventan85
post Sep 27 2023, 04:51 PM

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QUOTE(Max2006 @ Sep 27 2023, 04:34 PM)
Still not yet updated.
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it will update in less than 1hour after service installed....
steventan85
post Sep 29 2023, 10:06 AM

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user posted image

Free speed upgrade valid for 2yrs , instead of 1yr as confirmed by TM LIVECHAT
steventan85
post Sep 29 2023, 10:43 AM

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QUOTE(Max2006 @ Sep 29 2023, 10:37 AM)
Ok. Thank you very much bro. Actually I did wonder if it's some sort of glitch or something. I did assume that the order will soon be appeared once again with details. It's just that I am not sure if my assumption is correct. Haha. Now with your confirmation , I am kind of relieved. Then I will just wait for their SMS first. Today is quite busy. Really have no mood to visit tm point again. Lol.
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Live chat with TM thru MyUnifi apps . U can get tbe answer there. Dont need to walk in TM point everytime got issue
steventan85
post Sep 29 2023, 10:52 AM

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QUOTE(JayceOoi @ Sep 29 2023, 10:49 AM)
So it is not permanent...  hmm.gif 
Anyway, can change plan after that.  icon_idea.gif
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Doesnt matter. 2yrs is more than enuf. That time SWU 4.0 coming ..lol
steventan85
post Sep 30 2023, 03:03 PM

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QUOTE(ahlong @ Sep 30 2023, 11:42 AM)
Yesterday saja2 went to TM Setapak Titiwangsa sbb aku cuti

They can't offer anything to me.. 800mbps (gobind era) + Ultimate pax rm189.75

So i just leave TMPoint with a smile
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Go maxis fibre register , see if TM call u . Can look for any maxis agent online to do it .

If TM didnt counter offer , just dont do anything and ur maxis application will lapse after 10 days
steventan85
post Sep 30 2023, 03:04 PM

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QUOTE(pokchik @ Sep 30 2023, 01:02 PM)
Some technicians are confused on previous offers & current ones.

But you have a point, I don’t even see any actual statements of my contract :
- 6mths free bill
- 1yr free upgrade to 500Mbps

Maybe we can call 100 tu confirm.
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Wait for next month bill. Thats what live chat told me
steventan85
post Oct 4 2023, 08:46 AM

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QUOTE(zerorating @ Oct 4 2023, 01:59 AM)
it is likely to be 500mbps permanent. if you check unifi self-service portal, you might not having the option to upgrade to 500mbps plan. meanwhile the other package that currently have temporary speed upgrade in place have this option available.

even if we are stucked with 300mbps speed, at the very least we didnt pay premium price for it thanks to that 6 month bill waive laugh.gif
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true enough , only 800Mbps , 1Gbps and 2Gbps ....no more 500Mbps ...will the 500Mbps appear after 6months later ? tongue.gif tongue.gif tongue.gif
steventan85
post Oct 4 2023, 11:17 PM

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QUOTE(westlife @ Oct 4 2023, 11:11 PM)
But if u look at the plan name ur is SWU 3.0 300Mbps that is eligible for free speed upgrade and not SWU 3.0 500Mbps eligible for free speed upgrade as shown in the system page.
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The plan name will change . Anyway, with average price of Rm89 for 500Mbps , I'm happy ..

And my.parents Rm69 pakej perpaduan, eligible for the upgrade as well ..

So rm69 for 100Mbps ..not bad also


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steventan85
post Oct 5 2023, 12:13 AM

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QUOTE(ragnarokB2 @ Oct 5 2023, 12:10 AM)
Went to TM Point yesterday, applied for SWU3.0 300Mbps(upgrade to 500Mbps) RM119, but can't process yet since I have 1 more week till contract ends. So now the news is officially out, will I still get RM119 or I'd be changed to RM139 plan?
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SWU 3.0 will always get 119 for 300Mbps ...unless u not going to get SWU3.0
steventan85
post Oct 5 2023, 03:21 AM

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QUOTE(NimalKumar @ Oct 5 2023, 03:11 AM)
user posted image

Does this mean I'm eligible for 100Mbps @ 89 ?
I am contract free ... Ended May 2023
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YES . And as compared to SWU 3.0, RM89 for 100Mbps is more expensive than RM119 500Mbps .

We can get 6months fee waiver under SWU 3.0.

This post has been edited by steventan85: Oct 5 2023, 03:21 AM
steventan85
post Oct 5 2023, 09:35 AM

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QUOTE(jusbella @ Oct 5 2023, 09:31 AM)
user posted image
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they themselves dont know the actual answer....keep giving me wrong info.... luckily live chat .... no need waste time on phone
steventan85
post Oct 5 2023, 09:38 AM

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They don't have answer also

user posted image
user posted image
steventan85
post Oct 5 2023, 10:47 AM

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QUOTE(Max2006 @ Oct 5 2023, 10:45 AM)
No idea. But we are betting on it. Welcome aboard. Let's join the fun! devil.gif
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check my previous post. TM livechat need to escalate and get more info... i m hoping for 800Mbps ....
steventan85
post Oct 6 2023, 08:08 AM

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QUOTE(BenYeeHua @ Oct 6 2023, 07:54 AM)
Many at tm point confirmed it is 500M RM 119 SWU 3.0, why the worry?
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500 or 800Mbps , it is just a number . U can't utilise it anyway. Not that u can eat
steventan85
post Oct 6 2023, 09:12 AM

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QUOTE(ben3003 @ Oct 6 2023, 08:49 AM)
Maxis will have full of ppl going to subscribe if they enforce this lol.

The Campaign is specially offered to selected existing TM customers who wish to migrate
to other telecommunication service provider (“Customer”). The Customer must already
make a transfer request or any valid proof that Customer is requesting to transfer to other
telecommunication service provider within the Campaign Period.
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normal . i told this trick in TM Members group and end up kena banned and blocked....bodoh...
steventan85
post Oct 6 2023, 09:15 AM

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QUOTE(dc89 @ Oct 6 2023, 09:12 AM)
Haha broo…

Anyway i ask for swu3.0 she straight say out the full package details lol

Seems like alot of ppl register the same also
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why walk in when can do it online , in less than 30mins ? at ur own convenient also.

i use whatsapp to get all done
steventan85
post Oct 6 2023, 09:19 AM

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QUOTE(BenYeeHua @ Oct 6 2023, 09:17 AM)
2 problem.

1. Selected TM Point do nothing but register your interest, keep dragging until unknown.
2. Selected online CS do nothing, asking you go TM Point

Aiya....
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TM sales team called me personally and i got my things done in 3days ...

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