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 Is the MAE controversy reportable to BNM?

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TScontestchris
post Jul 20 2023, 11:29 AM, updated 3y ago

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As I recall, Secure2U was already enabled on M2U app some time back.

Now they have removed it from M2U and put it to MAE.

So ALL Maybank customers are now forced to use MAE.

Who in BNM allowed this to happen? Why was Maybank allowed to "bait and switch" the Secure2U app from M2U to MAE?

It's really troublesome.

The truth is M2U app is using ancient platform and MAE is supposedly modern platform. Maybank has abused the directive from BNM to use app based authorisation to en masse switch its customers from old to new platform.

They must be severely punished for this bullshit.
yeeck
post Jul 20 2023, 11:40 AM

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What bullshit are you harping on? Technologies change over time, most banking apps don't even support older Android or iOS versions, so obviously the need to upgrade. The mandate of BNM to all banks is to improve the security for online banking, and that possibly includes forcing use of more secure approaches or technology upgrades.

This post has been edited by yeeck: Jul 20 2023, 11:42 AM
guysmiley
post Jul 20 2023, 11:42 AM

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QUOTE(contestchris @ Jul 20 2023, 11:29 AM)
As I recall, Secure2U was already enabled on M2U app some time back.

Now they have removed it from M2U and put it to MAE.

So ALL Maybank customers are now forced to use MAE.

Who in BNM allowed this to happen? Why was Maybank allowed to "bait and switch" the Secure2U app from M2U to MAE?

It's really troublesome.

The truth is M2U app is using ancient platform and MAE is supposedly modern platform. Maybank has abused the directive from BNM to use app based authorisation to en masse switch its customers from old to new platform.

They must be severely punished for this bullshit.
*
they are phasing out the old app. they doing it slowly so ppl can migrate.they gave notifications so long before they made any changes. if u dont wanna change dats ya problem.
cuddlybubblyteddy
post Jul 20 2023, 11:45 AM

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Tak happy, closed account and move to other bank

It’s your money anyway
a13solut3
post Jul 20 2023, 11:51 AM

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QUOTE(contestchris @ Jul 20 2023, 11:29 AM)
As I recall, Secure2U was already enabled on M2U app some time back.

Now they have removed it from M2U and put it to MAE.

So ALL Maybank customers are now forced to use MAE.

Who in BNM allowed this to happen? Why was Maybank allowed to "bait and switch" the Secure2U app from M2U to MAE?

It's really troublesome.

The truth is M2U app is using ancient platform and MAE is supposedly modern platform. Maybank has abused the directive from BNM to use app based authorisation to en masse switch its customers from old to new platform.

They must be severely punished for this bullshit.
*
sounds exactly like someone that were given almost several decades to use tng but still stubbornly use cash, end up jam whole toll booth when cash payment phased out.
Avangelice
post Jul 20 2023, 11:56 AM

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QUOTE(contestchris @ Jul 20 2023, 11:29 AM)
As I recall, Secure2U was already enabled on M2U app some time back.

Now they have removed it from M2U and put it to MAE.

So ALL Maybank customers are now forced to use MAE.

Who in BNM allowed this to happen? Why was Maybank allowed to "bait and switch" the Secure2U app from M2U to MAE?

It's really troublesome.

The truth is M2U app is using ancient platform and MAE is supposedly modern platform. Maybank has abused the directive from BNM to use app based authorisation to en masse switch its customers from old to new platform.

They must be severely punished for this bullshit.
*
You know no one force you to use shitbank. One reason I stopped using that shit and moved to Hong leong
poweredbydiscuz
post Jul 20 2023, 11:57 AM

 
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Yes please complain and post the outcome here. TQ.
Pikichu
post Jul 20 2023, 11:58 AM

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After M2U app also still get scam
Do you want to continue to use incompetent bank and app ?

So the came up with MAE to replace M2U
You should complain why banks do not track down scammers
After all scammers can target customers, why banks cant defend customers?
Its been decades this rich bank do nothing but blame customers.

See how much their CEO salary, and compare to number of scam cases.
seather
post Jul 20 2023, 12:03 PM

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U still using windows 3.0 ?
AbbyCom
post Jul 20 2023, 12:15 PM

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QUOTE(Avangelice @ Jul 20 2023, 11:56 AM)
You know no one force you to use shitbank. One reason I stopped using that shit and moved to Hong leong
*
Hong Leong also shit bank. Did transfer for housing loan using app for 1yr already, suddenly need to register something like secure2u to approve transfer but never inform that, and app never say anything AND yet money transferred.

After few days then only money credited back. Tried to transfer again (still dunno need the app authorisation thingy), this time money no come back.

Complain then only found out about approval needed to do transfer, so I ask, if approval is needed to transfer money where did my money go then since I didn't approve transfer.

Hong Leong went to investigate and then after 2 days of chasing, they said it went to my kid's account (which was not registered in the app. What????!!!!!!!) So I have to go to a branch to transfer the money back to my main account, then do the transfer to loan account with the secure2u thingy.

Yay, this case HL more shit than catbank.
estcin
post Jul 20 2023, 12:29 PM

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talk so much, have u lipoted to BNM? or just keyboard warrior come and rant here
arubin
post Jul 20 2023, 12:34 PM

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QUOTE(Avangelice @ Jul 20 2023, 11:56 AM)
You know no one force you to use shitbank. One reason I stopped using that shit and moved to Hong leong
*
Does Hong Leong have a better app?

To my knowledge, Maybank has the best one around. Their QR code scanner is helluva impressive and the best around.
Zhik
post Jul 20 2023, 01:11 PM

eeerrrmmmnnn, stupidity has no limit?
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QUOTE(AbbyCom @ Jul 20 2023, 12:15 PM)
Hong Leong also shit bank. Did transfer for housing loan using app for 1yr already, suddenly need to register something like secure2u to approve transfer but never inform that, and app never say anything AND yet money transferred.

After few days then only money credited back. Tried to transfer again (still dunno need the app authorisation thingy), this time money no come back.

Complain then only found out about approval needed to do transfer, so I ask, if approval is needed to transfer money where did my money go then since I didn't approve transfer.

Hong Leong went to investigate and then after 2 days of chasing, they said it went to my kid's account (which was not registered in the app. What????!!!!!!!) So I have to go to a branch to transfer the money back to my main account, then do the transfer to loan account with the secure2u thingy.

Yay, this case HL more shit than catbank.
*
Did they forfeit the interest for late payment ?
hightechgadgets8
post Jul 20 2023, 01:14 PM

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should have migrated earlier
Avangelice
post Jul 20 2023, 01:31 PM

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QUOTE(arubin @ Jul 20 2023, 12:34 PM)
Does Hong Leong have a better app?

To my knowledge, Maybank has the best one around. Their QR code scanner is helluva impressive and the best around.
*
I prefer my banking apps simple. I can transfer money on the fly with Hong leong and sometimes my ocbc.

Maybank from the get go you open the app it's filled with useless stuff like spin or points Ala shopee.

I use banking... Well for banking. Not for an app that mimics shoppee. I fucking hate it
Avangelice
post Jul 20 2023, 01:35 PM

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QUOTE(AbbyCom @ Jul 20 2023, 12:15 PM)
Hong Leong also shit bank. Did transfer for housing loan using app for 1yr already, suddenly need to register something like secure2u to approve transfer but never inform that, and app never say anything AND yet money transferred.

After few days then only money credited back. Tried to transfer again (still dunno need the app authorisation thingy), this time money no come back.

Complain then only found out about approval needed to do transfer, so I ask, if approval is needed to transfer money where did my money go then since I didn't approve transfer.

Hong Leong went to investigate and then after 2 days of chasing, they said it went to my kid's account (which was not registered in the app. What????!!!!!!!) So I have to go to a branch to transfer the money back to my main account, then do the transfer to loan account with the secure2u thingy.

Yay, this case HL more shit than catbank.
*
I never had any issues with my loans because I always do standing instructions. No need to think about it. As long got money in account
arubin
post Jul 20 2023, 02:19 PM

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QUOTE(Avangelice @ Jul 20 2023, 01:31 PM)
I prefer my banking apps simple. I can transfer money on the fly with Hong leong and sometimes my ocbc.

Maybank from the get go you open the app it's filled with useless stuff like spin or points Ala shopee.

I use banking... Well for banking. Not for an app that mimics shoppee. I fucking hate it
*
I also have OCBC and I'm not a huge fan of it. MAE is actually much simpler for me to use to make quick transfers to friends (like for splitting bills), pay bills, and e-wallet transactions. OCBC app is inferior in those tasks.

But yes, I do get your point about the adverts and the bloat if you don't happen to use the additional functions.
poweredbydiscuz
post Jul 20 2023, 02:19 PM

 
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QUOTE(Avangelice @ Jul 20 2023, 01:31 PM)
I prefer my banking apps simple. I can transfer money on the fly with Hong leong and sometimes my ocbc.

Maybank from the get go you open the app it's filled with useless stuff like spin or points Ala shopee.

I use banking... Well for banking. Not for an app that mimics shoppee. I fucking hate it
*
All the banking functions are right there when you open the app right? Those useless stuff are at the bottom and need scroll down. Personally they never bother me because I never scroll down lel.
callmecool
post Jul 20 2023, 02:26 PM

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for the past few months, i non-stop encounter issue to reset password. it starts with a usual face recognition login to Mae app, then fail to login then came out notification say something like app down/not working right now or need to unlink m2u. once i clock okay on it or something, then reset password for m2u. for more than 10 years i used m2u but never reset password. but this year itself, becuz of this mae app glitch, i reset at least 6-7 times. anyone know why or experiencing same thing? i already deleted the old m2u app, only left with Mae app in my phone. think next time i should take a screenshot and lodge a proper report.
diffyhelman2
post Jul 20 2023, 03:25 PM

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question: why did maybank even create two different apps in the first place?

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