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 CARSOME Certified Cars, How reliable?

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DSV4600
post Jul 8 2023, 02:25 AM

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QUOTE(Kar Weng @ Jul 7 2023, 11:35 PM)
I heard there are a lot of problems with brand new Mercedes after just a few days though
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Beli-lah Toyota!
TSKar Weng
post Jul 10 2023, 01:42 AM

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QUOTE(DSV4600 @ Jul 8 2023, 02:25 AM)
Beli-lah Toyota!
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Not too big of a leap from my Gen 3 Myvi that makes me want one, though I understand they're highly reliable.
ayamxxx
post Jul 10 2023, 10:19 AM

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Last time went to test drive the BMW 330E previous model. Ask how about the battery health, if the previous owners claim new battery, if the battery had battery replaced under warranty etc, they have no idea at all.
soulmixx
post Jul 11 2023, 09:45 AM

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2years ago, lucky me.. buying car for my parent from carsome is very smooth.. the car no major problem (produa) till now..

browse their website, read their inspection report, call for appointment..
at branch, look the car in/out.. go test drive.. everything seem good straight pay down payment at the time got promotion, free platinum warranty plan + rm500 discount.. all process/loan handle by them and get the car key less than a month..

This post has been edited by soulmixx: Jul 11 2023, 09:47 AM
okuribito
post Nov 9 2023, 11:02 PM

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QUOTE(JZenith @ Jul 6 2023, 10:52 AM)
i bought a car from carsome last year.
didnt test drive / see the car physically at all as i thought carsome is a very good and reliable and trusted from all their ads, they check so many thing when they take the car.
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I suppose you also relied on the inspection report. Was it accurate?

If u dun mind, which Carsome branch u bought from? Mahkota cheras?
JZenith
post Nov 14 2023, 08:53 AM

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QUOTE(okuribito @ Nov 9 2023, 11:02 PM)
I suppose you also relied on the inspection report. Was it accurate?

If u dun mind, which Carsome branch u bought from? Mahkota cheras?
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inspection report was accurate for aesthetic.
engine or suspension sound those you will need to test out yourself.
i bought from kuantan branch, im from KL, which is too far, hence i trusted the report.
but when it delivered to here and when its raining, the car has all sort of weird noise in the braking and suspension.



plouffle0789
post Nov 14 2023, 12:03 PM

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QUOTE(JZenith @ Jul 6 2023, 10:52 AM)
i bought a car from carsome last year.
didnt test drive / see the car physically at all as i thought carsome is a very good and reliable and trusted from all their ads, they check so many thing when they take the car.

end up the car having issue on the 2nd day i got the car.
car hard to start when is warmed up, i tot is just a small issue and easy fix.

guess what, went to carsome service center, went to 4 allianz panel which carsome bought their car warranty from allianz and 6 different workshops from experts to official service center to continental service center, mostly just say ask me go back official service center to fix which means they dont know how to fix, and some recommend me to rebuild the engine which cost a fortune.

8 months d i owned this car, 70% sitting in my porch and cant drive.
now the car just shuts off then turn to right hand side.

allianz say not covering the warranty anymore as it is having issue since the first day before the insurance valid.

waiting for carsome to reply on this case now.

to be fair, i might be the 1 out of the 100 customer of carsome that is very unlucky.
but i can assure you their aftersales service is goddamn slow.

those sugarcoated words like engine warranty, worry free. yap they have, but when it comes to claiming or processing. good luck.
Hi carsome worker or marketing dept worker, if you read this post, please follow up my case tq, all your carsome hotline aftersales agent know who am i before i say my name/number d.
stop sugarcoating your company with all the words and terms in your funky website and other peoples website and solve my issue thanks.
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Would it be possible for you to share the age and model of the car, if that's alright?



 

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