i bought a car from carsome last year.
didnt test drive / see the car physically at all as i thought carsome is a very good and reliable and trusted from all their ads, they check so many thing when they take the car.

end up the car having issue on the 2nd day i got the car.
car hard to start when is warmed up, i tot is just a small issue and easy fix.

guess what, went to carsome service center, went to 4 allianz panel which carsome bought their car warranty from allianz and 6 different workshops from experts to official service center to continental service center, mostly just say ask me go back official service center to fix which means they dont know how to fix, and some recommend me to rebuild the engine which cost a fortune.

8 months d i owned this car, 70% sitting in my porch and cant drive.
now the car just shuts off then turn to right hand side.

allianz say not covering the warranty anymore as it is having issue since the first day before the insurance valid.

waiting for carsome to reply on this case now.

to be fair, i might be the 1 out of the 100 customer of carsome that is very unlucky.
but i can assure you their aftersales service is goddamn slow.

those sugarcoated words like engine warranty, worry free. yap they have, but when it comes to claiming or processing. good luck.


Hi carsome worker or marketing dept worker, if you read this post, please follow up my case tq, all your carsome hotline aftersales agent know who am i before i say my name/number d.
stop sugarcoating your company with all the words and terms in your funky website and other peoples website and solve my issue thanks.

This post has been edited by JZenith: Jul 6 2023, 10:54 AM

kia cerato, most workshop dont dare to fix once they knew engine has been rebuilt before it sold to carsome. not sure whether it is previous bad mechanic or something is wrong with the engine.

yes they have the cashback guarantee, you can return the car.
but you will lose all the processing fees, insurance, roadtax and sorts. they will refund you only the carprice only.
and that time i thought might be just a small issue that a sensor or fuel pump will fix, and also under warranty.
so i thought of just let them fix and continue with that car.

who knows that small issue, car hard to start when warm turns out to be unsolveable by 14 workshops except for rebuilding the whole engine recommended by kia service centre andcertain workshops.

kia cerato.

inspection report was accurate for aesthetic.
engine or suspension sound those you will need to test out yourself.
i bought from kuantan branch, im from KL, which is too far, hence i trusted the report.
but when it delivered to here and when its raining, the car has all sort of weird noise in the braking and suspension.