So...
A strange thing happened...

On 12th June I placed an order for a RM1k item...
Shopee tracking says - J&T is handling the item...

Expected delivery date was on 17th of June...

However... since 14th of June... item still stuck NOT MOVING AT ALL at J&T JTI FREIGHT 999 (item bound for Sabah)...

On 17th June - item still stuck there... no update at all.. Shopee system says give chance another 4 days, promised it will arrive...

4 days gone... its 23rd already... suddenly shopee system says - "Item reported to be LOST" and shopee says it will proceed to refund...

LO AND BEHOLD...

Item suddenly arrived on 25th... but system says already Lost...
Also... I got the refund back to my Credit Card...

So now... I got both the item... AND the refund...

So:

1. What do I do now? Shopee havent called me about it, I dont see any mechanism to settle this.
2. Will the seller be compensated for this?
3. Should I just leave it be and say PADAN MUKAK SHOPEE & J&T for lousy service?

This post has been edited by CyberSetan: Jul 3 2023, 11:17 AM

rezeki

PADAN MUKAK SHOPEE & J&T for lousy service?

Mew mew

If u are honest then contact the shopee cs. If wanna keep the money then dont. Had this issue before and i actually paid back to shopee. Kinda regret now hahahaha

Yes seller will be compensated if not their fault

U can chat with shopee if u wish to return

My verdict:
I think u wont be returning to shopee , since the item is 1k. So it really depends on u

Accounting will sooner or later figure things out.

Up to you. Just remember, if u cheat, 1 day karma will back bite you je, thats all. And when the time comes, make sure dun open tered make noise.

Shopee need to create mechanism for 'honest' buyers to pay them back... such error SHOULD NOT have happened...

first they make customer angry by very slow delivery... then announced item lost.. all of the sudden item arrives... both seller and buyer are not at fault for this lousiness...

maybe... I will be kind enough to return the refund... lets see if they care enough to contact the customer/buyer first...

They won't contact u one . Shopee got scam ppl in other ways if me I won't return it .

same, i bought a cpu, in shopee not moving. i got the item.

then long long time got jnt call me ask pernah beli cpu dari shopee tak? ada dapat item tak?

i say got. then got notification order complete in shopee. should just say no got item and ask refund

just enjoy them

This post has been edited by personaforever6789: Sep 8 2023, 12:49 PM

I wonder how they just let this shit happens...
rugi juta2 like this...

U take the item and your money. It's that simple.

I would say get contact with them in the customer service and see wat they say.

The chances they say its woraite you can enjoice the item and the refund is likely, but at least it gave you a solid reason that you approached them, and had things settled, and its no scampee case.

Might be a small case, but small stuff usually escalated to big one when shit happens.

they maybe can claim lost insurance .

happened to me once where i ald received the parcel after fck 9 ninjavan for being unreasonably late, but lazada system thr show parcel lost and strg away refunded to me

i just tell tht seller n ask him to provide the bank details then strg transfer back to him, not gonna let the innocent seller who did nothing wrong but hv to bear the fault for bodo macai delivery man's mistake n lapsapda system.

Same shit happened to me a while back.

Contacted Shopee customer service a few times via chat, but they couldn't do anything because it was not in their system on how to handle such exception.

Shopee customer service did ask for transfer to their Maybank account, but refused to do so as it went against their own rule of conducting all financial transcation within Shopee system.

Told Shopee if they want the money, deduct it from the Shopee wallet, but Shopee never did.

Things might have changed since then, but who knows if Shopee will acknowleged their mistake or system inadequacy.

Becarwful of those items...
Some kena jampi and later lu find yourself naked in unknown forest with stitch all over body....

I try to avoid buying expensive items online. Had a similar situation happen to me b4...item was only RM50+. Anyways I contacted the seller and told them I had received the item...it was not lost. Shopee had already refunded me. I transferred the cost of item to the seller's maybank, no ragrets

strange...

Seller can also be compensated for items lost by courier... why u transfer directly to seller? he will enjoice if he gets compensated by shopee.

see here:

https://seller.shopee.com.my/edu/article/12...0Service%20Team.

This post has been edited by CyberSetan: Jul 2 2023, 05:40 PM

I dunno if seller will be compensated or not. I had willingly paid for the items i wanted, and got refunded...so why shouldn't i pay when i received the items? If seller gets compensated by insurance and whatnot, that's his good fortune lah. I don't feel right if i just keep the items for free.

EDIT: addendum- I read the link u provided. No compensation to seller for food items (non-claimable), which was my purchase. Make me happier that i paid him directly

This post has been edited by andyng38: Jul 2 2023, 05:48 PM

i buy it

This post has been edited by personaforever6789: Sep 8 2023, 12:49 PM

auto compensate

This post has been edited by personaforever6789: Sep 8 2023, 12:48 PM

Rezeki jangan ditolak. Kalau tak mahu bagi kat saya...

not necessarily. pls see post #22.

Resell the item back on Shoppee

oo food. ok

It's their system sucks not customer fault.

Depends on who you cheat as well. In this case it's shopee. Many cases where customer item lost or did not received and shopee did not refund.

This is Inspector She-lala's assistant , how can I hap you

laspada also like that.

Bought a lenovo phone via laspada from china seller(RM6XX.00).
Item sent and received via GDEX but hold my item almost 1 week.
Cant tahan anymore then i went to GDEX to pickup and the place is a mess and full with waiting customer.
waited for 2 1/2 hours only got my package and went home check...all ok...
After 1 month, received an email from laspada saying sorry for my lost order and will full refund within 2 weeks...
Kesian china seller...

This post has been edited by taiko8148: Jul 2 2023, 07:38 PM

the item that i ordered is a used Thinkpad actually...

Which one?

Just bought a l480 & t480s

Both 8th gens

I bought a T580 with docking.

Thicc

The one you have to put the laptop on or the type c cable type?

the one put on top type. Cost RM280+ for that docking station. Im going to use it in office to replace my x230 thinkpad (nothing wrong with the x230 - im just going to use it as presentation laptop)

Doc no buy new laptop as company deductables?

nope.
i will deduct it from next years tax in efiling. 🥲

Happened to me few times already

And no,im not gonna return it..thats the prize u pay for ur tahi service

u actually dun need to compensate or repartariate anything..
once courier report as lost to shopee/lazada.. actually courier insurance already kick in (not only loss, kena rompak or accident lori terbalik, meletup all also insured) ...of coz if courier suk always claim high loss.. nobody eventually will want to insure them

There is no such thing as karma here because you did nothing doing wrong. It's other people error & mistakes. It's karma to them not you. LoL.

No loss to anyone other than the J&T's insurer.

Usually damage or lost parcel will be compensated by the insurer.

me thinking the same now... unless shopee makes the effort to rectify their own shit problem and call me about it - I will probably enjoy BOTH the refund AND the laptop.


Lets see if they care enough...