I am not sure but at least last years September after four time replaced router, the internet connect is reasonable. Router location not changed.

Most likely they are moving the tower. Or maybe some interruption/interference on signals.

Tried. No help and even worst till speedtest failed to connect even full bar.

Test result using PC direct connect LAN cable to router.

Switch sim to phone at same location much more better. This is part to troubleshooting and proof capture to UM CS during make report.

Just received my fifth replacement router, Huawei H153-381.
Will do the test but the router itself has location optimize function, tested as result below.



FYI, Huawei H153-381 come with one RJ45 and one RJ11 port.

New router so far so good. The respond time is <20ms.
Same location as previous ZTE router.

My bad as forward thinking. I did what you had mentioned. because by default, UM customer service will ask you to do same thing. Below is what you had to do when report any connection problem, and it wont be one time, maybe few time as per escalation.

Trust me, I did all those steps and captured the proof. If not, how can I to get router replacement because of poor internet connection.


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1. Check that the SIM card is inserted correctly and completely (it can only be inserted one way).

2. See how many lights are on the device.

3. If all the lights are on, try placing the router in different positions.

4. To manually update your device's firmware, follow these steps:

a) Open the the admin configuration page at 192.168.0.1

b) Navigate to the Firmware Update page: More > System Settings > Firmware Upgrade

c) Click on Local Upgrade and upload your the new firmware file. For more info, you may refer to this link https://www.u.com.my/en/personal/support/fa...g-router-bundle



If you find that the issue persists despite trying the above steps, we kindly request that you provide us with the following details. This information will allow us to gain a better understanding of your situation and assist you more effectively:



1. LED router

2. Screenshot of the Latest Speed Test Result with Visible Signal Bar & Network Type via this link ( https://www.speedtest.net/ ):

*Kindly provide speed test result taken from both router and smartphone*

3. Since when start facing this issue

4. Smartphone model

5. Longitude & Latitude via this link https://www.gps-coordinates.net/:

6. Alternate contact number

7. Router IMEI

Since no one reply your question.

Yes. It is can be insert to router.

It also my backup plan when UM5G go weird. I am using is on my old router Huawei B618 on 4G.