when ordering is done through ordering apps
food is served via robot
payment is done in ordering apps.
taukeh soh is sitting on the counter like mascott.

Sometimes I don't understand this spesies
God make you with intelligence and capable to make decision
and yet......
asking society with ID10T question

Robot tak kan free?
Ordering apps tak kan free?
Shop rental tak kan free?
Food and ingredients tak kan free?

u paid for the system n robot?

dont like then masak2 sindili kat lumah lor

no problem if they really share the money with the staff

some restaurants split the service charge among the staffs as incentive/reward.
so... please pay and help ppl

go ahead,.. see business will drop or not ???

Isn't all that part of biz operating cost and should be taken into consideration when fixing the price?

10% for robot maintenence fee, #whitewashed

service charge is to be paid to employee. not robot or system

(b) Service charge is a remuneration to the employees payable in cash for work done under a contract of service. Hence, it does not fall within the definition of 'basic wages' under NWCCA and Section 2 of Employment Act 1955.

Agreed! Example kopitiam restaurant like Memories Taste in Puchong charges 10% Service Tax on top of 6% SST. Their menu prices still okay ish but with the additional tax is just too much.

so why charge service charge when system and robot are not employee?
do they pay epf and socso to the robot and system?

they pay subscription and robot maintenance fee

idiot macam kau yg tak pandai jawab ke?

that is under operation cost. not employee.
Custom already clearly state that service charge is only paid to employee directly and no other purpose.

Dont want pay ma don't go. susah sangat ke nak decide?

My friend work as accountant, confirm 99% service tax never given to staff.

Some boss even own the counter tips jar.

The 10% is service charge and not service tax which is collected by the restaurant and it's supposed to be tips for the waiters/waitresses.

The 6% SST is the service tax collected by government.

This post has been edited by 30624770: Jun 14 2023, 09:53 AM

service tax =/= service charge
service tax paid to gov, service charge paid to employee

as long make money, why not

Why should I pay when the staffs are incompetent, and face busuk like tahi? I try my best to avoid places with 16% tax, especially shops operated by locals with very poor service. If others can operate without tax, why can't you??
A sauna noodle shop starting with M at Puchong got complained by so many customers, yet the staff still behave the same. The price of their menu is on the high side and i expect quality service. Treated like tahi for twice and i hate that outlet

Why not just include it in the price tag? The price tag without all these surcharge are misleading the customers.

This is psychology tactic on marketing, trick customer to perceive a lower price to boost business.

staff: boss where's the collected service charge?
boss: that's where your basic salary came from....

nope. service charge collected is to be paid on top of the wage.

(a) Service charge is a remuneration to the employees payable in cash for work done under a contract of service. Hence, it does not fall within the definition of ‘basic wages’ under NWCCA and Section 2 of Employment Act 1955.


© The service charge was an express and established term of the contract of service. It would be wrong to unilaterally remove or vary the contractual terms of service without the employees’ consent.


(d) The service charge, which the patrons paid in monies, did not belong to the hotel but was held on trust for the benefit of its employees. The hotel must not misappropriate those monies to meet its statutory obligation.

Why g allow restaurants to do this

not me but, one of my relative pattern is, if shit food shit service still charge 10% service charge and 6% sst he will conlanfirm make a scene before leaving the restaurant lmao

Does the tauke really follow though...

I remember when GST is implemented the government has ordered all eateries to display final price in their menu including service charge. Sadly after it was abolished some eateries revert back to previous misleading price display.

then dont spend your $ there, vote with your wallet instead of bukake tered

And the police should not accept bribes and malaysians shouldn't run the red traffic lights and the government at all levels are without corruption.

Ayam always vote with my wallet, but ppl like ayam really the minority hence no impact on the market

The majority who don't vote with their wallet ironically are also the same ppl who always complain not enough money to spend, change new car every few years and pakai latest flag ship phones.

your point is?

Got one taco restaurant I went in Pavilion Bukit Jalil lagi teruk. Charge 10% service charge for self service.

I went dine in, order at counter, cashier face busok, ask me pay upfront when order. Ok I pay first, notice there's 10% service charge on my receipt. Told me to collect my food at their counter. Food served in fastfood tray and food served with plastic wrap.

I ask the manager why got service charge 10%? His answer it's for restaurant cleaning service.

I complain mana ada cleaning the table got food stain. He says it's for rubbish cleaning.

So, after I finish eating I left my leftover on the fastfood tray for him to clean to justify my 10% service charge. Will not go for 2nd time.

This post has been edited by la bella: Jun 14 2023, 10:17 AM

The govt should revise the rule to mandate business to show final price tag. But everyday dumb politikus just raise useless R&R issue at Parliament.

No wonder shops can renovate yearly and pass on the costs to customer.

6% is tax to government

10% is the tax to pay the F&B crews / staffs / cooks for operation. Even if the robot is replacing the workers, the robots need capital expenditure & maintenance cost. At oversea, diners are required to give tips.

Bodoh itu simpan sikit.

haha..I just leave a bad google review for them. If their food is decent, might just visit once a while.

so the food price rm10 is just the cost for raw ingredient? 10% service charge is for them to cook for you?
capital expenditure and maintenance cost for robot is to be charge separately to customer under service charge?

Traditional business no staff cost, no operation cost?

This is mere business phycology tactic to deceive customer with lower price tag, traditional business would have included all staff/overhead cost in the price tag.

Don’t like then go eat at hawker stalls la.

Bro u just answered ur self

Robot no need money?
Payment app no need money?
must be physical only service tax?

and also some restaurant dont charge service tax, u can dont dine in to those who charge service tax

hawker stall also charge

Haha and its like 30-40 % easily on top of taxes

10% is considered God sent already hahahaha

yes since service charge is paid to employee on top of their wage.
pergi study apa tu service charge dulu. dah kopi pasta banyak kali dalam thread.

what about traditional kopitiams and mamaks? lol

Charge what? RM8 for a bowl of noodle is what i would pay. Hidden charge inside the RM8? I don’t care then.

You wash own plates? Electricity to charge robot you pay?

Dulu cakap ada SST x payah bayar 10% service charge......gov pls take action.

And yet you still go. It shows you that taste of good is more important than the shitty service you get.

Fuck restaurant with 10% service charges. You want us to pay 10% more, just increase the price on the menu la. No balls to do so because scared people go other place.

like i said, u have a choice lol

dont dine in those place got service tax

Traditional also have but they have lump it together.

They will need to do this now as in the foreseeable future, the labor cost will keep on increasing as the labor force is demanding higher & higher minimum wages. Every time the minimum wages is revise, they will just show you, "nah government policy, you are going to pay more".

We are moving toward direction that dining out will become out of reach, sourcing the services to 3rd party like car maintenance , plumbing or electrical works will become more & more expensive. This is what the public want the moment you want minimum wages to be revised upwards, it is inevitable.

thing is, they do both

increased the food price + 10% service charges

lagi satu ekor yang tak faham apa beza service tax dengan service charge.

Smart ppl thought they pay 10% service charge they feel proud so the staff earning extra 10% on top their salary.

But all these extra benefit to staff could have been incorporated into the shown price tag, it's not a mutually exclusive scenario.

We consumers are being tricked with fake price listed when we order our meals, even when we realize there extra 10% service charge excluded from the listed price, the psychology element of a perceived lower price still works on us subconsciously. Same like why retail loves to put RM199.99 instead of RM200.00 price tag.

lagi satu ekor yang tak tahu apa itu service charge dan operational cost.

waitress serve you with a smile and some chit chat

Those get my tips easily

This post has been edited by h@ksam: Jun 14 2023, 10:47 AM

If you don't like it you are welcome to set fire to the restaurant.

this one 20% service charge also can.

Name the places so other likeminded folks can also avoid. Don’t just shiok sendiri rant here without giving pertinent details.

Or report to the authorities if you feel they are breaking the law.

Should charge 20%

You see.. this is how the world is.

When cost goes down, charges rarely goes down also. When cost goes up, charges increase. Then when cost is cut, charges will not be reduced.

Example apple stop providing charges. Now does it reduce their price? No right.

definition of service charges vs service tax by Malaysian Customs authority:

http://www.customs.gov.my/en/ip/Pages/ip_sct.aspx

Apple fans willing to pay premium price for premium product, they only complain if other non Apple business raise price.

Yes.. then also want to boycott those non Apple business.

Few months once jer. I don't go there anymore coz price increase, my pocket koyak!
Kopitiam is my best buddy

If doing the accounts properly, its actually better for the service staff if got service charge.

Then 10% of the revenue is directly costed to go them. If costed into price, then the value to give to staff is more flexible and also subject to deductions, etc.

Problem is most businesses don't do this

Also in M`sia, service apa la... even at upper class restaurants the service can suck

Some restaurant want to order also took them 10 mins and sometimes have to walk up to them.


Like that also have to pay service charge

dont eat in restaurant. no need to pay.