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 Digital bank Rize, By Al Rajhi Bank

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virulence
post Apr 19 2023, 11:00 AM

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I tried the sign up process on app and only took about 5 mins before my account was approved. Seems quite hassle free.

Are there any benefits for Rize debit card? I don't want to pay annual fee for a card that I will hardly be using
virulence
post Apr 19 2023, 01:52 PM

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QUOTE(BWassup @ Apr 19 2023, 11:39 AM)
1. CAMPAIGN PERIOD
This Campaign is valid from 20 March 2023 until 31 August 2023, both dates inclusive
("Campaign Period").
2. ELIGIBILITY
This Campaign is open to all individuals who fulfil the following criteria during the Campaign
Period:-
a) Individual who does not have any existing products with the Bank;
b) Successfully registered with and opened a Commodity Murabahah Savings
Account-i (“CMSA”) via rize Application which is available for download in the
official Apple App Store, Google Play Store and Huawei App Gallery;
c) Activated the CMSA-i by depositing a minimum of RM20 in CMSA-i within 30 days
after the CMSA is successfully opened; and
d) Applied for and activated the rize Debit Card-i on the rize Application according to
the cover letter accompanying the debit card.
(henceforth referred to as “Eligible Customer(s)”)
Looks like cannot, as per 2d
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I thought the debit card was optional or is it compulsory for 4% interest? I've not ordered the debit card yet:

user posted image
virulence
post Apr 19 2023, 03:38 PM

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QUOTE(BWassup @ Apr 19 2023, 03:19 PM)
The rules as stated in the campaign, seem to be clear. Check with call centre? Otherwise there is a risk of not receiving the higher rates
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Under promotions on their website has a link to tnc:
https://www.rize.com.my/index.php/promotions#

No mention that debit card is compulsory under tnc:
https://www.rize.com.my/application/themes/...OTICE_Final.pdf
virulence
post Apr 19 2023, 05:05 PM

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QUOTE(xander2k8 @ Apr 19 2023, 04:33 PM)
Because no banks in Malaysia offer 24/7 support already 🤦‍♀️

The most you can hope is 18/7
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virulence
post Apr 21 2023, 04:44 PM

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QUOTE(ikanbilis @ Apr 21 2023, 01:29 AM)
Reply from Rize CS regarding debit card compulsory to enjoy 5% rate

[attachmentid=11465825]
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I spoke to their Customer Support earlier and she told me it isn't necessary to have debit card for special profit rates so this subject is rather confusing. Even their T&C on website has no mention of debit card:
https://www.rize.com.my/application/themes/...OTICE_Final.pdf


virulence
post Apr 21 2023, 04:54 PM

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QUOTE(nexona88 @ Apr 19 2023, 08:28 PM)
Misleading information given by them

Anyone who read it as if it's available 24/7
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you can check Support under FAQ on their website, it does state their Support team operates 24/7
virulence
post Apr 21 2023, 05:51 PM

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QUOTE(nexona88 @ Apr 21 2023, 05:32 PM)
Hmm...
Good if that's the case...
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I tried to transfer 50k to another bank earlier but the Rize app said transaction was blocked and to contact CS. I was annoyed and thinking today was a holiday too but in about 2 mins their CS called me to verify regarding this transaction. Not sure if this is a good thing as this security is to avoid scams.
virulence
post Apr 21 2023, 05:56 PM

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QUOTE(BrookLes @ Apr 21 2023, 09:39 AM)
Anyone have major issue scanning ic? Why they cannot just allow user to manually take a photo. Really stupid and troublesome.

And I am a gamer so if I cannot do it most ppl cannot do it too.
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when scanning IC, try moving slowly up/down/left/right till all 4 lines at the edge light up.

This post has been edited by virulence: Apr 21 2023, 09:19 PM
virulence
post Apr 21 2023, 09:25 PM

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QUOTE(BWassup @ Apr 21 2023, 06:37 PM)
If the debit card charge is a deal breaker to anyone, one way to test it would be to deposit a small amount now, but don't apply for the debit card yet, and see what kind of interest you get for April. According to the Amended T&C effective 20 March 2023:

"Profit earned from relevant Special Profit Rate will be credited to the Eligible Customer’s CMSA on the 1st of every month beginning on 1 March 2023".

So from the profit credited on 1 May 2023, the special profit rate applied can be derived.

Then you know what to do next.
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I prefer the convenience to withdraw cash from MBB ATM so I can just do instant transfer over. In hindsight, the Rize debit card will be charged at RM10 annually for subsequent year onwards and might be considered a small price to pay if their CS keeps up the exceptional service.
virulence
post Apr 26 2023, 09:15 AM

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Anyone noticed that the Rize app is repeat spamming notifications this morning when previously there were no notifications lol
virulence
post Apr 26 2023, 10:19 AM

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QUOTE(robt1013 @ Apr 26 2023, 10:04 AM)
Same to me..i got 3 savings pots..so they keep spam me 3 notifications every few mins... icon_question.gif
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I deleted notifications but they keep sending back the same ones. I've turned off sound notification lol
virulence
post Apr 26 2023, 11:05 AM

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QUOTE(robt1013 @ Apr 26 2023, 10:04 AM)
Same to me..i got 3 savings pots..so they keep spam me 3 notifications every few mins... icon_question.gif
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Could you call up CS and report this issue as they said I was the only one to have reported this at the moment
virulence
post Apr 28 2023, 10:27 AM

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QUOTE(ikanbilis @ Apr 26 2023, 11:41 AM)
I mute the notification from Rize for one day
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Is your notification spam issue resolved yet? Mine still isn't dry.gif
virulence
post May 5 2023, 09:49 AM

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QUOTE(Super2047 @ May 5 2023, 09:25 AM)
Anyone kena spammed by Rize notifications? It keep sending the same transaction notifications over and over again for the past few days.
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I'm still getting notifications spam as of this morning and it has been over a week and they still have not solved this issue. No idea why they are taking so long.
virulence
post May 5 2023, 04:25 PM

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QUOTE(virtualgay @ May 5 2023, 03:24 PM)
I only reach them on their 1800 number
The spam issue is never ending

user posted image
user posted image
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Can only delete notification individually. Don't have 'select all' option to delete ranting.gif
virulence
post May 10 2023, 11:59 AM

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Will Rize maintain to offer 4% after 31st August?
virulence
post May 16 2023, 08:06 PM

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QUOTE(BWassup @ May 16 2023, 06:12 PM)
Remember we discussed this earlier? I don't even get this notification as per oks911 screenshot. Now 6 days liao, the CS haven't reverted to solve the problem sad.gif
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Seems like the app has both extremes for notifications; either you get none or you get super spammed lol
virulence
post May 16 2023, 09:03 PM

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QUOTE(xander2k8 @ May 16 2023, 08:55 PM)
Maybe the phone version? Might be optimised for some version
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I'm on iOS 16.4.1a while Rize 1.3.0 & notifications has been spammy. Maybe Android users don't get notifications instead.
virulence
post May 17 2023, 06:18 PM

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QUOTE(ikanbilis @ May 17 2023, 04:29 PM)
Change the limit to 20k, i tried to transfer 700 again and still got rejected . This time triggered the fraud detection team to call me and i told him the problem. He said he will look into the problem though i have little faith for him to solve it. sweat.gif
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Yesterday I transferred 1k to my MBB account as I needed to withdraw cash. No issues.
virulence
post May 18 2023, 12:13 PM

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QUOTE(nexona88 @ May 18 2023, 11:50 AM)
That's the risk need to taken into consideration 😁

It's new...
So naturally sure have initial issues 🙏
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We are the guinea pigs for the app for 5 & 4% interest in return laugh.gif

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