My new fiber registration as below

4 May - Registered online at celcomdigi fiber website
7 May - Reregister at Celcom Bluecube outlet as WhatsApp with CelcomDigi still did not provide installation date. Only obtain info since 4 May. Noticed Celcom staff registered my details in page showing Digi logo.
8 May - Got installation date on 11 May evening
11 May - Digi staff come configure router in afternoon. TM staff come later in the evening to pull fiber. The distribution box behind my house is full, need to pull from another box further which left one last port after I've taken up one. Noticed the PPOE ID given is @digi.home.tm

Digi provided Zyxel EX3300-T0 router.
TM provided ZTE ZXHN F620 GPON ONT

Able to get 49M - 51M download and 20M - 21M upload with 50M package.

Same day later Digi emailed with a mobile number which will be my fiber account number which I need to use it to register in MyDigi app for billing.

Just given private IP?

forgot to ask, does MyDigi have live support 24/7 like unifi did? It'd be easier to contact them if anything happened

One thing that really sets me off, they DO have customer support for this (+60 11-1600 3088 ) and it's on whatsapp. I have a terrible experience, it's like sooooooooo much rn.

I sent my inquiries yet no response, been 4 days they ghosted me

Looking good although latency is slightly on the higher side

Is it connected to LAN2 on the TM fibre modem?

Thanks for sharing the experience with CelcomDigi Fibre!

As for the router, I think the only ISP with decent router is the Maxis WiFi 6 router. It’s honestly not bad.

I'm on the old package RM80 for 30Mbps download/upload (this one still ok for my house with 4 people)

should I change to the RM90 package for 50Mbps download / 20Mbps upload?
https://fibre.celcomdigi.com/?adobe_mc=MCMI...TS%3D1684736011

The extra download speed would help
But unsure if upload speed reduction will be relevant

TIME doesn't have symmetrical up/down either
it is symmetrical on 100/500, but 1gbps and 2gbps plans aren't

If you want true symmetrical on all plans, you gotta go with Allo/City Broadband

Subscribe to digi home fibre on 15 may until now no news when will they install.  Go to digi center they give me 2 no ask me to call.  Both no call until hp pecah nobody answer.  WhatsApp them nobody answer. Really lousy service

Using astro fibre on allo. I send them astro invoice. There a unifi box not far from my house about 1pole. Last year lots of unifi agent call me ask if I want to subscribe to unifi. Go to digi center they just give me 2 no tell me to call the no.  Call the 2 no nobody will answer.  WhatsApp them  never answer also. Tomorrow go terminate it straight subscribe to unifi .

If I see a off-white box with Celcom logo (looks like telecom fiber box) means Celcom run their own fiber infra to my area?

Or borrow unifi because next to it is TM box that looks larger.

Edit:those boxes that you see by the roadside near tamans

Yep somewhere Sabah. If real fiber infra then might consider combining phone and internet bill together with some of their new combined plans.

Edit: Tho not sure what I lose if switch to CelcomDigi, I think unifi technical support is somewhat better in bringing back a problematic connection. A real concern since in another place Unifi cable frequently hit by large trucks (4~5 times a year) and after I do live chat unifi contractor come fix it for free quite fast.

If purely for the new router, I would say better buy your own. ISP provided router aren't that great. If you are looking to upgrade 500mbps, just go for any cheap offer available. Try ask TM and Maxis agent see what offer they have for people who switch to their internet.

I agree with this. Even after price adjust in Nov, assuming it happen for old user like me, 100mbps is gonna be RM99. Meanwhile, Maxis and Unifi offers RM89 for the same plan. Will definitely switch in November when my contract end.