After barely a year my RM850 PSU died, Sent to
Convergent and 7 working days still not a single word.

Does anyone know if this is normal ?

This is normal, i sent twice before, recent one was in Dec last year, took 2 months to get back my PSU, the earlier one was 3 months.

Convergence is that bad now?
I remember RMA'ing my Corsair PSU in 2017, it only took them 2 weeks to give me a new replacement unit

Oh my thats long, may I know which series of Corsairs PSU did u send for RMA ?

The model i sent was AX1200i, first RMA was in Dec 2021, took 3 months to return a refurbished unit. I kept until last year my another HX1200i died, so i have to replace with the refurbished AX1200i, one month used only it died again, so i rma again in Dec 2022, last 2 weeks they email me said Corsair proposed replacement with a brand new HX1200, since AX1200i already EOL, I accepted and collected the PSU on the past Monday.

I did asked the same question, the reply was the psu i owned already EOL.

What a pain, I just got off the phone with convergent RMA rep and they told me RM series need wait 1 month+, Newer series 2-3 weeks. Gonna stay away from Corsair PSU after this. 10 years warranty not really worth the wait and uncertainty.

Ahh. No wonder.
The PSU I sent for RMA was the RM850i. It was still new at the time as the RM850i was launched in 2015
It died 2 years after an electric surge in my house. Luckily, neither convergence nor Corsair denied my RMA as there was no burning parts inside the PSU

Actually Corsair RMA quite ok, my HX1200i RMA was denied by Convergent with the reason that my unit is not UK variant, they suspected it is Overseas unit, eventhough i show them the purchase receipt. I contacted Corsair CS directly & they accepted my request, i send the PSU back to Corsair Taiwan, as soon as the PSU reached, they arrange a brand new unit shipped from HK to me directly. Took less than 10days, that was because of CNY holiday.

That is why now i have 4 PSUs in total, 2 in used, 2 have to keep as spare due to RMA delay, i have to buy the new PSU.