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 Corsair RM series PSU RMA

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TSwillleehehe
post Mar 3 2023, 10:52 AM, updated 3y ago

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After barely a year my RM850 PSU died, Sent to
Convergent and 7 working days still not a single word.

Does anyone know if this is normal ?
TSwillleehehe
post Mar 3 2023, 11:37 AM

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QUOTE(llk @ Mar 3 2023, 12:12 PM)
This is normal, i sent twice before, recent one was in Dec last year, took 2 months to get back my PSU, the earlier one was 3 months.
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Oh my thats long, may I know which series of Corsairs PSU did u send for RMA ?
TSwillleehehe
post Mar 3 2023, 03:27 PM

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QUOTE(llk @ Mar 3 2023, 12:43 PM)
The model i sent was AX1200i, first RMA was in Dec 2021, took 3 months to return a refurbished unit. I kept until last year my another HX1200i died, so i have to replace with the refurbished AX1200i, one month used only it died again, so i rma again in Dec 2022, last 2 weeks they email me said Corsair proposed replacement with a brand new HX1200, since AX1200i already EOL, I accepted and collected the PSU on the past Monday.
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What a pain, I just got off the phone with convergent RMA rep and they told me RM series need wait 1 month+, Newer series 2-3 weeks. Gonna stay away from Corsair PSU after this. 10 years warranty not really worth the wait and uncertainty.

 

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