i am not sure bout blocking... but i sure have some sites that are totally inaccessible now....speedtest is one of them from this morning till i got back from work... and i thought it was an intermittent problem... calling them now... PISSED

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Added on January 24, 2008, 9:44 pmjust finished waiting around 6 mins to get through the helpdesk...according to them this is a known network problem that started this morning and the usual blah blah blah... they are fixing it... blah blah blah... we can't guarantee you when this problem can be resolved... blah blah blah... sorry for your inconvenience followed by OK, thanks and bye....

so let's see how it is tomorrow...funny that almost the whole of lowyat.net including it's forums work quite well... all that except for the price lists...

This post has been edited by butthead: Jan 24 2008, 09:44 PM

that could be because loads of people could not get to sites they intend to...

hence you have all the speed at your disposal...that proves how much of a bandwidth hog we are

you used up so much they could not even calculate it

i think that should be calculated as a base 6 (e+006)... just a guess.. if it is then you are at just 3.8070 log 6 = 2.9Gs... sorry i failed maths... don't blame me if i am wrong...

but i think it should not be of any worries as other forummers like JWCheah already reported that they have no problems with their bills even reaching more than triple the limit... do update us once you get your bill for Jan...

yup... the HSDPA Penalty contract does scare a bit...

strange that i am still unable to create a login to the My Account service till today...


even they told me it was a network problem... but i have no troubles getting HSDPA...

beats me, don't even know what it means...maybe the sifus will know bout this...

even if the number is in KBytes... it does not indicate you have reached the limit... 395,728 \ 1024 is only 386MBs

This post has been edited by butthead: Jan 25 2008, 07:14 AM

let's not make hasty assumptions... maybe this few days is really just a network problem...

will try to call them everyday till they say everything is fixed... if by then we still have issues accessing sites or services... then they will have the screwing of their lifetime...

i ain't gonna get penalized for the 3GB thing... cos the day i signed service at the agents... they did not give me any agreements or any so called Fair Usage Policy agreements for me to sign on or at least even acknowledge... i was only aware that i must be tied to a contract of 18months and i will be penalized for early termination... and no P2P SLA...

no mentioning about any other policies or agreements except that it says "agree to be bound by the Terms & Conditions printer and/or attached hereto and any amendments made thereto" which the problem is, there is no attachments at all... so as far as i am concerned... i am not bound to anything except non P2P quality assurance, and 18 months contract. End of Story.

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Added on January 25, 2008, 7:35 amcan't see your screenie... must be due to the list of sites i could not access now...is it on the 7:08AM post?

anyways.. as i say... dun trust my maths... i just guess wat the "e" appended behind the numbers were for... they were like the "e"s on our calculators when the number grew too big...

the only thing i can assure you... if you are going to get into deep shit at 10gigs... i can only tell you i and some other members which i am sure of will be in even deeper shit...

This post has been edited by butthead: Jan 25 2008, 07:35 AM

are you sure yours is only 4GBs?

agree with you in some ways... if they start to be too controlling they just end up making the users feel negative and go to other ISPs...limiting bandwidth on things even other than P2P is already a bit too much... even Streamyx only shape their P2P traffic if i am not wrong.. i can't think when they start charging for extra traffic used.. there sure is going to be a public outbreak by many subscribers...

don't understand how it could effect both sides though... i checked and googled a bit and there was no news on any breakdowns on the AP Network or any of their undersea cablings.. strange... wonder how could 1 problem affect 2 ISPs.. unless Maxis is getting resources from TM like Jaring used to....hence both having the same issues...

yup I2GO is the way to go although might be a bit more expensive on the initial investment...


i think HuaWei already release another model of the USB modem called E2700 or something like that which is supposedly be able to act as a wireless 802.11x adapter as well.... any ideas when maxisbb users can expect this to come to them or if they get an upgrade for free?

err... i thought power 7 means 11.6676 times itself 7 times?

i myself is coming into the 3rd week from registration.... my download manager total DL is closing into 53GBs with the last 5 days having connection issues and less than 2GBs being received...yup, about the same as you i'd say... averaging 17GBs a week... imagine if we get the full speed of our connection... it'll not be that amount of traffic going through their network...

as for I2GO they can be monitoring but not let you know about it which i believe is being done now... 1 thing i can assure you they can't do anything to the subscribers is because they used the term "unlimited access" (this is on the main maxis page) and also "always on" (which i saw somewhere)... this 2 term according to a friend of mine who is working in a legal firm states that the user is able to access their services without limitations in time if not in traffic, so they should have no authorities at all at curbing the users of their traffic usage... that is his interpretation...

come to think of it... it is right also... what do maxis want meant if they state unlimited access but does not let the user use more than a certain amount of traffic.."You Can Connect To Our Highspeed Broadband Service after xGBs but You Should Not be Transmitting or Receiving"

too bad they did not use either of that term in their maxisbb section...

This post has been edited by butthead: Jan 25 2008, 04:10 PM

148kbps is not considered fast right?

have you set your connection to 3G or WCDMA only?

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Added on January 25, 2008, 8:34 pmanyways... my connection seems to be back to normal with accessibility to my sites...a bit slower though...speedtest also indicates a slower DL speed...UL speed seemed improved a bit



over 2 tries using KL

This post has been edited by butthead: Jan 25 2008, 08:34 PM

are you sure a rebate is possible?

yes///


yeah.. noticed it too.. the 58.x.x.x/storefront/..../connect.do no longer works either... maybe they heard our prayers...

i noticed that now our modem starts with HSDPA unlike last time which starts with UMTS... it seems now it just starts with HSDPA but then falls back quickly to UMTS...surfing any page still brings it back up to HSDPA... maybe a workaround to fend us idiots off...

raking in new customers is more money to make than maintaining u...they can get an extra RM100 for every new account...

i think there is a 7 day refund policy according to boonboon.. so be quick and return it if you think you are going to regret...

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Added on February 4, 2008, 8:01 pmmine seems to get better after 12:00am... it will peak at around 4:00am till 8:00 or 9:00am...

actually... why do you need to access that 58.71.141.14 site... if you need to check your account...there is always www.maxis.com.my/maxisbb

this actually gets redirected from the java script i think...

i think they now manage to get the modems to go up to HSDPA everytime you try to surf any page...



This post has been edited by butthead: Feb 4 2008, 08:01 PM

how long you did not pay your bill... i last asked them if i can pay once every 2 months and they say it is OK... i pay my phone bill once every 2 months too so i do not need to go maxis centres every month just because of the broadband...

anyways...can anyone enlighten me on how much do you all pay on the first bill? do we pay an additional month in advance on top of the first month?

i got a RM57++ first bill... total is actually RM157++ but dunno where did the RM100 deduction came from... can't be from the activation charges right?

thanks.

This post has been edited by butthead: Feb 9 2008, 09:46 AM

it's temporary believe me... i was so happy i few days ago when my connection was suddenly able to download at 130KBps.. it only sustained for about 30secs before it fall back to the usual 20-30KBps during daytime...

cfosspeed is not going to help in this... cfosspeed is suppose to be a software based bandwidth shaper... if you are having problems torrenting and playing online games is the time u try cfosspeed...


yeah... me too.. sometime around midnite... back up when i woke up this morning... i don't know if it is only me... it seems that it now jumps back to UMTS faster than usual after a short period of idling... maybe it is just me...

might most probably this few days maintenance... what did you meant by diconnect? did you see the status at the modem?

Maxis Narrowband? They should call SingleBand... all people gettting stuffed onto a single lane road...which is SHITS load of frustrations... anyways... complaining is sort of useless...

i think they should slow down on racking in the users and focus on improving their service first... if not they will just end up with loads of unsatisfied users... undeniably there are quite a huge sum of users either planning or is currently moving over to alternative ISPs (other than TM)... they should provide better services so word of mouth from satisfied users will lead to more new customers...

not for now... in future... not sure... there are people who DLed over 100GBs a month and as far as i know.. nothing happened to them... as i say... you won't know what might happen in future if they decide to come after you for it as they have records of your data flow month by month...

strange... mine sort of sucked after the maintenance

same here... for the past of the whole week.. max at around 200++kbps... sometimes in the early hours of the morning can regain 600++ and above kbps for a short period of time then it just falls back to 200++... frustrating... calling the support made no difference...

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Added on February 24, 2008, 11:55 pmi think this is the same as how it was when StreamyX when it was initially launched... some white rabbits will just have to complain, complain and complain about lack of service and stuff until it improves...

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Added on February 25, 2008, 12:01 amof course not... it is just with wireless AP built in...

unless you are running on RM68 or RM78 package.. then yes it is faster...

might as well buy my own wireless AP and plug it into my current modem.. just that i can't control the DHCP server IP assignments which sucks...

dunno if they allow users more configuration controls for this E960?


This post has been edited by butthead: Feb 25 2008, 12:01 AM

forget it if you want high data traffic DLs...high speed yes, just for a while...

wow... how long have you had your maxis BB? if you have used for more than 2 months and you still can obtain that consistently... congrats...

it is like that... accept the fact... you will face the problem for 1 or 2 weeks... then you notice your speed comes back 1 week or so before billing perios... then after another few more days... someone will call you to confirm the problem was fixed and give you no answer on what was the problem and voila your connection is screwed several hours later AGAIN...

yeah... it happens once in a while...it's like their psychic or something... each time you think really hard of terminating... your speed goes up... when you are happy... it sucks again...


but how in heavens can we explain the fluctuation in speed...

wat is worst... i recently borrowed a 3G data card from a friend and ran it on my laptop while my Maxis BB is running on my other PC...i had both to download the same file from the same site...the datacard managed a healthy 70 to 80kBps while my sucky maxis BB managed less than 30kBps...

then to confirm it and to get facts to screw the tech support up... i borrowed a friends newly registered 98 package a couple days later... and it was doing a less respectable but still more faster 50-60kBps...while mine still sucked... tried changing modems, sim card, antennas even adapters and anything possible that i could think of that could be of a reason they can use to blame there is something wrong at my site...but found jack shit out of it...the problem follows my sim card...

i hope someone can convince me that they don't shape our bandwidth... but i think all hopes are lost...


This is out of topic... but something from TM caught my eye recently when i browsed their site

TMnet Narrowband

Notice their definition for Narrowband services

"Low-cost connection for the light user! For simple, light and periodic usage and access from any telephone line in Malaysia, dial up to Narrowband. "

Everything fits as an explanation for Maxis Broadband except for the word low-cost, telephone line and narrowband. They should consider using this to describe the service in laymen terms to their customers...

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Added on March 16, 2008, 10:15 pmyou can do 3 things...

1) bang your head on your keyboard and kill yourself in frustration
2) terminate or find someone to take over your line (dun ask me how)
3) keep bugging tech support till they get bored of you (you can always tell them you need the company while your facebook is loading up because your broadband speed sucks )

This post has been edited by butthead: Mar 16 2008, 10:19 PM

okay... i have checked with the maxis customer service side on the throttling case...

to what they replied me... they do admit that they actually throttle each our individual connections after a certain limit...what they told me is that now the limit has been set to 20GBs instead of the 3GBs as mentioned in the fair usage policy rule...

here is the actual details of things that are happening...the capping exercise has been happening since the 14th of March 2008... in the event that that a subscriber reaches the 20GB limit imposed, his or her speed will be limited to only 256kbps (*do note is kilobits) for the remaining days of the month...by the 1st of the next billing cycle, speed will be resumed to whatever package each subsriber is subscribed to...till the 20GBs is reached and all hell breaks loose again...

so we basically have nothing to do except screaming our heads off...

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Added on March 18, 2008, 4:48 pmi doubt you will be able to get over 4mbps with a 4mbps package... i doubt you can even get close to 4mbps consistently.. expect only 80-90% of wat it promises and that depends on where is your location... but generally, it still feels far better than the state of deep shit maxis is in now... as far as i know TM only shaped p2p traffic and not everything else which is what Maxis is doing now...

haha... that's a laugh... you will only need one option and everyone knows what it is...

i think you meant 20kBps... if 20kbps you can go murder yourself now... and dial-up can only manage around 7kBps .. so technically to say it is still better than a dial-up but still no doubt... it sucks... anyways, if you are a high traffic user whether you p2p, ftp, rapidshare, megaupload (btw it does not work in malaysia for free one at least) they will cap you....but i have send them a feedback to advise them on making the customers aware of this damn fair usage policy rule when they register... cos it sucks to find out only after you register it... the only party this thing seem fair to is only Maxis for now...

basically, what i think is go back to landline connections and stay away from the wireless ones let it be Celcom, Digi or iZZi as i think sooner or later if not now all wireless service providers will employ some kind or some way to shape, limit your bandwidth as upgrading their facilities to accommodate more traffic is considerably expensive...

i'll go back to TM when my contract ends even if it means my modems have to get strike by lightning couple of times every year...

SHUCKS!!!... banging my head on my keyboard now... shoudn't have clicked on spoiler

you've just been capped, limited, bandwidth shaped, dropped kicked in the nuts by maxis and still need to pay for it...

anyone who wants to subscribe to maxis.. please not only think twice... go home, stuff your head under your pillow think it out, discuss with your wife/girlfriend, grandpa\grandma, parents, kids, nephew, friends and even your neighbors dog before you do it...

ei... i thought TM is 5.1km limit... maybe they dun have enough ports to serve your area... this can be cured in time...

what whole country.. we're talking about humanity here..

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Added on March 19, 2008, 11:03 amokay... i have received another call from Maxis Customer Service this morning to clarify up this whole thing once again (after another mail to them) and i appreciate that they do take the time and efforts to clarify things up with customers... or it could be the reason that they saw all the rants and termination threats in this forum about their service.. haha

anyways... much to their explanation... they did mentioned that the limit before the 14th was actually much higher at 100GBs for each customer... that basically means capping still does happen but only after 100GB although he did not mention what was the speed it was capped at... anyways... 100GBs will be much satisfying (at least to me as) as i think not much people will actually reach it that easily... and feel the capping happened to them...

after a considerably long conversation with the CSA on the phone... they explained a quite much valid reason which i had stated earlier as well, which is that they are in the midst of expanding and upgrading their facilities to accommodate for such high traffic data rates... the main reason to the new capping limit was that they received a lot of complains from customers on slow connections and they figure it was due to some customers holding up large portions of the available bandwidth..that being said, they do understand that it is not the customers fault for demanding high data throughput... that is the new reason behind the new capping limit... which is to be more fair to everyone during the interim period.. they will re-consider the limits as more users register and their facilities get upgraded and are able to accommodate such high traffic loads..

of course, we can always argue that why did they not get everything up to mark before selling this service to the public... being a typical malaysian business... i understand they need some assurance that their service needs to be widely accepted before they inject in more budget for upgrades on their equipment, backbone and the whole infrastructure of their wireless service in general...that being said...hopefully, i can keep my hopes up and personally i will give it a couple more months and hope that they do not disappoint me...it's frustrating believe me... i am only able to manage a not so healthy 1.6 to 1.8GBs of data coming through my network adapter daily now... i was able to do >4.5GBs daily when it was at it's peak... which is very much different in contra to what it is with the new policy enforced...

This post has been edited by butthead: Mar 19 2008, 11:10 AM

you'll have to visit one of the maxis centres to cancel the home voice plan and return the phone as well... and this can only be done after 6 months last i asked... but if you get charged that means the free period is over and you can cancel it now....

dun be so happy first.. you might get a shock later...

how did i confirm??? the 20GB limit was via mail reply which i initally send them to enquire about the fair usage policy in the first place.. but they called me earlier today on my 2nd reply mail to them and told me the whole story... my 2nd mail basically was a request to up the limit for my account to 60GBs... so the phone depends on how you think is sort of like a rejection for my request if you like to think so....

20KBps... that is about the range of 256kbps...you take 256/8 and you'll get 32kBps...which is theoractically the max you can archieve...frankly.. i stayed up quite late yesterday and downloads (not p2p) was able to linger around the 30kBps mark... i have already done more than 25GBs by the 1st week of march and the capping will surely have came active but i only started to feel it when i reach almost 40GBs which is quite close to the date they say they implemented it...

daytime not really up to mark which is usual because when it was uncapped... daytime speed sucks a bit as well... that is what i noticed from my own personal monitoring... i recently used a nifty small add called bandwidth monitor pro on my pc which can log bandwidth usage therefor i know it even though i am not there looking at it...

actually i have never achieved 150kBps before on my RM78 package... i only got as high as 70+kBps stable.. 256kbps is not acceptable by anyone.. let's face it... we are all downloaders and leechers... nothing is ever enough for us...

obviously i think you haven't read my post properly and i dun blame you.. it's a bunch of mess even when i look at it myself...

100GB limit was pre 14th March and the 20GB limit was post 14th March...the cap limit confirmed by them was 256kbps @32kBps...

How much further could they upgrade?
If you see it the right way now... their problem is not HSDPA limiting us @ 3.6mbps... even if they give us 7.2mbps modems it will not help as well... the problem lies in their backbone which could not sustain so many of us requesting for high bandwidth at the same time... so their next step will most probably increase their backbone out of malaysia... i don't know about the broadcast towers... but whatever the weak link from the broacast tower to us is not bad enough to cause this problem as much as their backbone... it happens to all ISP even TM... and they know it...

frankly... this month is the first time i call customer service after the usual hotline that i call can't give me a real answer on the throttling issues...

i have already suggested to them to have all this posted on maxis.com.my/maxisbb front page so everyone knows about this...this way they can put down a black and white that this is happening... and if we find that something else is happening we can screw them directly...

this is one of the point i was thinking about too... 20GBs of capping over the 3 different packages is not fair... of course the 384kbps package will reach the limit later followed by the 640kbps package and then the worst will be the power package users... they should employ capping differently based on packages...

frankly i am saying this as i am an end user too... i don't work for maxis and i have no relations to maxis in any way at all...

mind exposing who is the idiots so that we can go give them a good stabbing....

you better have a whole chart of the speed over the month 24 x 7... just several days won't be enough to give your case a strong enough backing...unless you can show them your bandwidth chart that trully sucked from the 1st of the month till the 31st of the same month... and you better do it now before they notice the users about the capping in black and white... if not you will get stuffed in your face once more by them....

my reasoning... if your chart did show your connection did not achieved at least 70% of what they promised from start to end month... then it is a technical fault on their side...if it did at any point achieved what they promised (this is another story which i will tell you later below) then both sides are not at wrong... if they get this capping BS out in time before you submit your complains to the MCMC or whatever consumer trade council, you are also screwed because if they do notify customers of new policies then they are not totally at wrong...

okay.. back to the point if you do achieve some certain amount of speed (which i guess you did cos u downloaded 8Gs a day at some point)...then this will need to be tied to a SLA (service level agreement) to make your complaint work, i did not see at any point in the document that mentions there has to be a stated amount of throughput during any time of the day only service availability...the SLA, they will have to note in black & white the promised speed/throughput to you as the customer and the variation of performance during a certain period of time acceptable to the customer...service availability and many other things among the agreement...this however does not exists in between us and the isp...

only leased line subscribers do have the power to request for an SLA between them and the ISP because they are paying high $ for it... it can cost up to our 10 years worth of payment for a power package just to pay them 1 month for a 4mbps and above leased line ... in the end, maxis will just come and hit you with the damn phrase that everyone hates <speed is "based on a best effort basis">....with an sla agreement.. you can screw them up if you have the evidence that the performance that is guaranteed in the SLA is not achieved at any point in time...

this is my view... once again i am not related to maxis and i don't want you to blow your whistle over this... i am just a normal consumer who had his first experience with a wireless broadband provider and i have gotten tired of arguing with the ISPs that i have previously used...but never the less fromwhat you shown us from mcmc is a good thing to use in case we want to get out of the termination contract

if you do intend to go to mcmc about this... please do get the facts as straight as possible before you do so or you will just get stuffed like a dummy...cause i do think maxis do have certain relations with them if they are that important...

boy did they read their rules just nicely...which they did ngam-ngam @ 256kbps

"broadband access service" means an always-on bandwidth service that has a downstream capacity in excess of 256kbps

i don't know what you meant by disconnection? mind sharing so we can help you out...

disconnection as in totally no radio transmission at all? the ppp connection keeps dropping? or HSDPA keep falling back to UMTS?

don't think they will really charge you the remainder of the months in your contract if you terminate... i think someone experienced it... maybe one or two hundred for processing and shits....

if they did tell you 20KBps is acceptable then it really is too much maybe you just got a dumb ass when you called...hahah...

my experience with the help desk and customer service has been quite good... well mannered and if in case they really don't know... they pass it on to some higher level guys instead of reading out the resolutions from a computer screen like streamyx help desk guys does...r

arhhhhhh... there is where you are wrong.... they never advertised the word "unlimited" in any part of their package or website...at least i think ...if they did they will be in deep shit by now... they only used the term unlimited with the I2GO packages if i am not wrong...

but frankly... are you really not getting an acceptable speed at all? at least i mean before the capping happens...

actually i am very interested if there are maxis agents come to me to sell maxis wbb... cause i would so like to shoot them in the head right on the spot to revenge on them bunch of shit heads who don't know their product well enough...

imagine me asking "is this a modem or a modem / router? i want to use it with several computers at home using network cable" (i was asking advance 640kbps package)
pretty straight forward question right? basically i am just asking is this a standalone modem, or it has built in router functions to determine i basically need to buy a router or just a switch (or wireless ap if i would want wireless)

SA answers "this is a modem, you will need to buy a router separately for several computers"
lucky, i went home and check before i went to actually buy a router... a switch would have done enough for wat i wanted...cause DHCP and routing functions is already in built...just that we can't configure it that sucks...

i also did ask "if i get a router, what is the configuration settings i need to set the dialer up?" (at that point i have no idea of the differences differences between maxis wireless and streamyx)
so i basically wanted to know if there are any special settings and would like to acquire the dns servers and username. password to login with which i assume was quite simillar to streamyx if it requires a router...

SA answer was simple "everything is in the box, you don't need to configure anything. just plug in the power and it will work" (sim card he had the courtesy to slot it in for me, mind you)
at that point... i knew he does not know what he was talking about and i decided to go home and check it out myself...

my friend however did end up buying a wireless router and it did not work well because he kept plugging the modem into the WAN/modem port thinking it was really a modem (he was a streamyx user too till his whole modem / router setup got blown to pieces by lightning once too many times )... believe me, you can go ask them the same thing today and expect the same answers from the SAs... anyways this is out of topic sorry...

as i know... you are a power package user right? it must have to hurt a lot...

anyways they should just throttle p2p traffic like tm does... but with xunlei nowadays... p2p is hard to throttle too...

erhhh... i think most subscribers here knows already that p2p does not work well and maxis did really clarify that there are not guarantees on p2p services and also they do not encourage it....

anyways cool down... or join the gang to threaten maxis for termination (that is the only thing you can do now, pull more people in if you want them to feel scared)

good... you found proof... basically i was looking for it in the form of text... did not pay attention to the images... p2p aside.. now you can go and ask them about what is unlimited in maxis wbb? maybe they willl tell you that you can logon for an unlimited amount of time... providing you dun use more than 20GBs

anyways... i know about the router/access point... that's why i said my friend got caught out by the "very knowledgeable" SAs... he understands that the WAN / modem port on the router was for a modem and he was told by the SA that the ZTE was a modem "only"... hence masuk salah lubang lah... and not to mention the problem of having 2 DHCP on the same network (this is getting out of topic, so let's stop)

basically there is not much use to have double routing on a home network... i'd rather they give me control over DHCP functions and port forwarding on the ZTE...

consistently getting this??? you should give them a call...

This post has been edited by butthead: Mar 21 2008, 12:29 AM