Hi guys, sry for long delay without any update.
Dealing with government agencies takes time, and all you need is patience, extreme patience.
I have had experience dealing with MCMC complaints for years in order to get TM to deploy fiber in my area. So, the process can take months, or maybe years.
Some updates, Digi refunded me today, LMAO they said it is "good will". So generous LOL

The MCMC report is now closed, but a new battle arena begins, as I just lodged a complaint at KPDN today.
I hope KPDN will push DIGI to revert the old pricing RM38 for super long life and not hiding the package from the user if credit balance is lower than the package.
Long fight ahead, wish me luck~
KPDN Complaint description
» Click to show Spoiler - click again to hide... «
Dear KPDN,
I am writing to file an official complaint against Digi Telecommunications for its recent increase in pricing for the (Super Long Life) package from RM38 to RM108. This represents an outrageous increase of 185.71% and is a blatant act of profiteering and exploitation.
I would like to highlight some key issues that have left me extremely frustrated with Digi:
- The increase in pricing for the (Super Long Life) package from RM38 to RM108. (185.71%)
- The new package was hidden from users and only made available to those with RM108 or more credit balance, which is a clear indication that Digi intended to exploit its customers.
- A clear indication that DIGI intended to exploit their customers and make a profit by concealing the package.
- The sudden change in pricing has caused users a significant financial burden.
These actions show a complete disregard for the well-being and loyalty of Digi's customers and have caused me great frustration and anger.
I urge the KPDN to take immediate action to restore the normal pricing and ensure that the validity option remains available regardless of the user's credit balance.
Sincerely,