Download Link below.

https://play.google.com/store/apps/details?...ile.scanshop.my




Any lotus employee here? got few questions.


1. What's stopping customers from not being honest when checking out with scan and shop? Self checkout counters have countermeasures for people trying to cheat the system. Was there a risk assessment performed to see if its worth providing such features? The loss occured from theft lesser than the cost of maintaining cashiers ?

2. Why most of your customers are not even aware of this feature? Even with banners everywhere, you should have staff teaching customers how to download and use this app when they are queueing up. Most Malaysians are so cheapskate, just give them 1 can of coke or 100 plus to check out with Scan and Shop.

i use this they will always check the count..

Lotus Mutiara Damansara do check the receipt and quantity before exiting the self checkout.

Have you tried it?

never kena checked before maybe i always buy around 10 items

if more than that i also lazy to scan myself just let them do it

went to jusco 1utama that day

it was empty, everyone queue at the counter instead KEK

meanwhile i self checkout few mins kaotim

hi tesco customer service howmaihepchu

Yes, every time i visit lotus.

And no, they dont check my grocery bag on the quantity . Even if they do, i doubt they can count 1 by 1 and validate against the receipt.

Apparently other branches, employee do validate the receipt against your shopping bag. interesting

simple.. after payment, u still need to passthrough the sensor.. anything not scanned will trigger..

20-30 items here per visit. But everything fits into 1 big blue Ikea shopping bag.

Need sign up acc? If no may try it

i use this always, and the cashier will always count the items.

the problem is ppl who dont use scan and shop also queuing at the scan and shop counter. every bangla, aunties will queue and have attitude say tak apa the cashier will manually scan.

need a lot of enforcement so that only scan and shop user use the counter.

I've used it since it was introduced. They need to enable all counters to accept scan and shop instead of just the express lane, otherwise no point queueing same as others.

And yes, the cashier do attempt to verify but since my shopping cart are full they did their best to check.

for me, this is the best approach on self-service - you pick up your item, scan it, and put it in the trolley. at checkout, just pay the total price, no longer need to empty my trolley, scan it, and arrange it in trolley again.

i'm loving this approach.

This post has been edited by antu_susu: Jan 16 2023, 12:59 PM

To be developed nation, the citizens have to play their part too

But religion > progress

Owai

I used it once

It’s too troublesome to scan each of the grocery items

It’s not even user friendly if you buy a lot.

I end up just queue in a normal way.

tied to your Lotus account, so you can collect your points easily too.

be honest and let people enjoy nice things

But why need separate app and not integrate this scan & shop function into their main Lotuss app?

How can the sensor detect items not scanned? Not like it can read the barcodes. It's to detect items with the black tag on it, usually they put it for Necafe and milk powder.

They also will check back the recording, maybe random check.

The responsibility to be honest and without any mistake now lies on the customer, case will be recorded on customer mistake of not scanning or flagged as stealing if multiple times it happens. Worst when it become police case.

So yeah, thanks but no thanks.

Sometime we not stealing but what if our kids put the item into cart without telling and I didn’t even notice or maybe some items I forgot to scan, How? Am I going to jail?

use it few time..

lot of items bit troublesome but for less than 20 items, it still okay especially if going to heavy traffic lotus and self check out more faster

for first time sure got tak cun abit la.
after use few times should ok dy. everytime you take item, straight scan. price more accurate also.

last week went to tesco. got unker behind bising2 to unker infront of me bcuz go below 10 item counter to pay his full loaded trolley. cashier need scan 1 by 1. actually he indirectly talk to me also bcoz my trolley also full. but i already scan use the apps.

ngam2 payment he say " you tak apa guna apps. itu sohai sudah tau banyak lagi guna ini kaunter " haha haiyo

If your kids took Milo tin, yes you're going to jail. But if took RM2.6b then nothing will happen.

you need RFID tags for this kind of implementation, i doubt they implement for all items.

Clothes or electronics maybe, but if you see how decathlon implement their RFID tags in the label itself, you gotta pass the item through a machine to mark it as purchased.

Doubt lotus have such tech for now.


I'm not encouraging people to steal in any way, just curious on the business decisions they made to implement such feature. Was the risk calculated?

I agree that they should combine it, but maybe its better to keep it separate for now until it reaches a certain level of maturity and fine tuning before merging them. Not too sure whats the reasoning from the developers and management.

I don have lotuss acc, rarely shop

Crazy

i buy 1 item also i go counter, i lazy af.....

All the time. My wife loved this feature. Until now they never check anything.

I don’t know why it takes so long for them to implement the self service machines

Some of the lotus branch already implement the service, some of them still depends on the manual cashiering and scan & shop.

I've heard rumors of theft cases in Tesco before, but most of them dont prosecute. their management is quite kind.

Not sure about Lotus tho.

There are people who are new to the tech or make honest mistake, how do we differentiate.

I believe they should have an internal procedure on managing these cases

I feel quite pissed too, looking at people queueing up like crazy during CNY when the solution is so simple.

i dunno man. most cashier, they check first how many items checked in system and how many stuff you have in hands/bag.

maybe their risk management/recovery team already calculate the data depends on which lotus branch.

if place A got many theft, the security will be tighter, CCTV, etc

This post has been edited by eds2: Jan 16 2023, 01:26 PM

Always follow SOP, after scan put 1 side, no cheating

went to aeon max,

they off the selfcheckout lelz

Maybe I always go during peak or they're understaffed, never got checked.

The assistant are too busy helping those who are having trouble with payment/scanning since 1 person manning 6-8 self checkout counters.

this is not scan items 1 by 1 at the self checkout counter, its scanning items using your phone, then just scan 1 barcode at the self checkout counter for all the items you scanned previously on the app, pay then GTFO.

the POS will detect it and will notify the staff, then they will bring it out if those got sensor, even liquor they will ask if you got take it

I used it every time because no queue at the cashier most of the time

i know what u toking, but put 1side scann betterer.

I thought there's pak guard at the exit to make sure the number of items in the receipt tally with the items out?

If caught on the spot, ask you to pay. If found out when review, flagged you as potential thief. Maybe next time whenever you make purchase, your video will be reviewed.

I think will be similar to predictive policing method.

Last time tangerine management sure lenient. Now under tomyam might be different.

Mistake is what people should be worry. Customer might repeat the same mistake, security might mistaken honest mistake as thief.

For 1 or 2 items a person is unlikely to make mistake. If whole trolley full of items, better don't use self checkout.

2.6b also in the jail now

Jailed due to 42m, not 2.6b.

topkek, your name razak issit?

They should follow like USA. They used weight based self checkout. If total item weight actual > supposed weight of item that you scan, they will take your picture.

But got bug with this approach. If you have a child sitting on the trolley then consider stealing

This is already implemented when you scan your items 1 by 1 at the self checkout.

Are you proposing to force everyone to unload on the counter again? Defeats the purpose of scan and shop. Unless there is a huge weighing scale to put trolley on it or something

https://www.thestar.com.my/tech/tech-news/2...tally-your-bill

they can do what decathlon is doing, putting rfid tag at every item, but that would be too costly and troublesome on their side

from non-lotus employee:
1) You still need to pay thru self-check out counter. Staff will check upon exit. Same go for this Scan and Shop. Of course, based on trust too...
2) I have been using it since 2021. The app so damn easy to use. If I recall, there are staff wearing green vest with Scan and Shop icon. You can ask them if you have any questions. Mulut'kan ada. Still need to spoon feed? Adoi...

sometimes not i dun wan self check out.

1) som of the discounted items, ie, if u buy their cooked food after 7-8pm, got 30~50% discount that doesn't apply if u self check out.

2) secondly, 1 of the biggest reason y sometimes dint use self check out is when i using my Amex card.
self check out is master/visa & ewallet only.

Amazon even better

Take the items and its auto charged

1. Never had staff check my items when using scan and shop or self checkout.

2. Ask them business decisions for what? They are just staff manning the counters. I didn't ask to be spoon fed on how to use scan and shop lmao. Learn to read