Hello. I'm seeking advice here. I bought a 30 yrs old house in selangor. The house has been vacant for 5 yrs. So i applied for new water meter installation from SYABAS. But team meter of SYABAS informed that they couldnt install the meter because there was no water in the piping before the meter from main & that i need to call a plumber to check & repair the piping & make sure water flows in the piping before the meter. The piping before the meter is rusty.

Is it the house owner responsibility to fix this problem? Because based on info i read in FB & blogs, faulty in piping before meter is under the scope or responsibility of SYABAS. Can i make a complaint & request SYABAS to fix the piping as it may involve digging the drain side wall and roadside for underground piping.

This is the reply i got from syabas when i complained about delayed water meter installation.

'Semakan team unit meter dapati tiada air dari main. Mohon pengadu lantik tukang paip untuk semakan paip sebelum meter dan sertakan gambar setelah bekalan air telah ada'

😓😓😓

Thank you for the response. I will try to make another complain regarding this prob & hopefully they will fix it.

Update: I made enquiry to Syabas about the problem but still get the same response that I need to get a plumber to check the incoming pipe before meter. Is it because my account status not active (no meter installation) that Syabas delegate the responsibility to house owner although i paid rm162 for meter installation? The cost for the repair of the piping before meter cost >rm1.5k. Should i complain to SPAN?

I understand the responsibility of house owner to build the connection from main supply if there's no existing connection paip before & the house is built on your own land. But for this case, the existing connection paip to meter is rusty and is part of a 'taman' area. Repair work may involve digging roadside too. Like others, i thought it is SYABAS responsibility to fix any faulty related to piping before meter. 🫤

Update: So last week, after getting unfavorable response from Air Selangor, I started asking for quotation from few plumbers listed under AirSelangor website. But I also made an enquiry to SPAN, just seeking clarification if it is really the house owner responsibility to fix the piping before meter & attached few photos of the piping & screenshot of AirSelangor response. Yesterday I went to the house & was surprised to see the piping has been replaced & meter has been installed. I think AirSelangor also checked & repaired the underground piping because the contractor re-paved the driveway road in front of the house gate. No idea when they did the work though, but i'm really grateful for the help.