Hi guys, my WF1000XM4 is draining battery fast, is it hinting that the battery need to be replaced? I have them for about 17 months in use.
Anyone done the battery replacement in Sony before? Wondering how much is the cost and will it damage the IP rating.
Thanks.

Have u got the batteries replaced??? I’m having the same problem

No, chat with Sony they do not provide battery replacement service in Malaysia...however if you have sufficient tools and skills, may try to DIY as there is tutorial available on Youtube.

It’s whether your brave enough to pry it open. Need to find suitable battery to exchange. Have you tried it on your xm4?

having same issue as TS, so no more warranty and they cant repair it for you?

No I did not, I will just use till the battery fully die then replace a new TWS, instead of pry open it and damage it now, haha

Based on my online chat with SONY, it seems they don't provide battery replacement service but they do sell the TWS in loose in case you want to replace it . But I will just wait till newer version release and change to new one, since I know this brand new battery condition can only last me for 1 year plus...

The battery drain issue on the right earbuds is a global known issue. Many countries are giving replacement (both earbuds , not just battery replacement) even if it's out of warranty. It's not just US and Europe but Philippines as well.
I got mine replaced 2 weeks ago and the service center do acknowledge this issue. However, my unit was not out of warranty so I'm not sure if our country honour the global procedure. I would say give it a try and tell the service center front desk ppl about this. They may have special memo for this rare issue and insist then to check with their higher management for it. This is a known issue globally and can easily Google for evidence.

i saw careousell got battery replacement service for XM4..cost Rm250 for both..not sure can nego or not

It's a known issue worldwide. Though I'm not sure if Sony Malaysia acknowledge it
Other countries allows for exchange even for out of warranty units

Source:
https://www.reddit.com/r/SonyHeadphones/com...battery_issues/

Dont think Sony Malaysia so generous...but lucky enough changing the battery yourself wont really need too technical.. I just done my XM3 battery change myself today...

I have a written guide on XM4 battery replacement process here: https://www.head-fi.org/threads/clieoss-ran...2/post-17462139

Also, you can find quite a few youtube video on the subject.

Update*** For those who facing power draining issue, please get your unit check at Sony Service Center as Sony is offering FOC replacement to those affected unit, they will check your serial number and also your unit first before proceed to replace the earbuds, if the problem is your charging case then no FOC replacement will be offered. THIS APPLY TO OUT OF WARRANTY UNIT TOO!

sometimes get cheaper one around 200 good enough :X

Wow seriously? I also have this issue, guess it's time to have a visit.

Ok today my little sister went to Sony Center Lowyat to get my out of warranty WFXM4 replaced. The Lowyat spokesperson said they will replace it for free with a new one no problem. But they advice to go to Lalaport or The Curve to get it replaced, if you want to get it faster.

may i know is change new set or change battery ? my wf-1000xm4 right side only can last around 30 minit. out of warranty 2 month also can repair ??

This post has been edited by mun88: Jun 22 2023, 09:51 AM

They will change the buds to a new one both pairs.. but the charging case they will still use the old one. I heard the charging case they will fix and tune for it to work nicely with the new buds, that's all. So new pair of buds, but old charging case.

Yes out of warranty also can claim.. mine has been out of warranty for 3-4 months now, still can get it replaced. This is international now I think, previously only heard they replace it in the US.

thanks for your good info , may i know only the curve and lalaport can replace with new unit ?

This post has been edited by mun88: Jun 22 2023, 12:58 PM

better fast..who know they suddenly stops this services.

Actually this 2 places where they say if you send it over it will only take a week to get it back. if you send at other Sony Center it will take more than 2 weeks or more.

Can already pick up today, took only 6 days for me.

Just got mine back testing the battery performance for now.

Just in case people need more proof that the replacement is free.
Check the receipt here


Edit: The battery so far I've tested in my 3 hours session with it is at 70% left. Pretty good, I wonder if they upgraded the battery or something

This post has been edited by Rei7: Jun 28 2023, 12:06 AM

I went to replaced mine at the curve and it takes around 1 week for me to get my replacement unit. As long as it is FOC then I guess worth the wait.

The battery life is wayyyy better now with the newer unit, I feel it is even better than the condition when I bought new...probably battery has been upgraded. By the way the new replacement unit also come with 3 months warranty

Battery is good, the issue is the drain is still uneven for me, twice now after charging.. the drain is only even on the first one when it came from Sony.

just collect my WF-1000XM4, after waiting ngam ngam 1 week, replace both side battery with free and plus 3 month warranty. testing 30 minit batterry still 100%.

For first charge from Sony it seems to last longer. But actually not really if you put in the charging case it might not be 100%. It's trying to propagate with the charging case in terms of battery percentage. After you charge a few time, and put it in and out of the case. The battery indicator should be back to normal.

I've also asked Sony technician if those who has similar issue returned back to them after they fixed it. So far they say there isn't yet, try to monitor for a month they say, if for some reason it becomes the same, came back to them.

I'm having same battery drains issue for my earbud and got another 3 months warranty left. Can I go to any Sony Centre at my place to get it replaced or do I need to go to specifically Sony Service Centre? Just curious whether I can claim the warranty at normal Sony Centre since I bought it online.

Got receipt then can...

Bought from lazada no receipt how

If you have registered your product warranty at https://web.sony-asia.com/my/sign-in/ then it should be fine i think.

No e-invoice meh? Like Shopee you can generate the receipt/invoice.

Hmm .. Lazada has no such feature , summore bought from merchant

Yea I do have it registered here https://web.sony-asia.com/my/sign-in/ but warranty over last February . Finger crossed they still accept that

This post has been edited by Breaktru: Jul 14 2023, 10:31 AM

Suggest to just go and fix it as soon as you can. I don't think they will offer it for free for a long time one. Mine also expired back in March, no such issue.

Any member have update to version 2.0.1? I worry if after update battery drain will happen again

Parking

My advice is to never update again. That is what i'm going to do at least.
Don't think there is any worth while update anymore at this point.

But if you are feeling adventurous, since you still have your extended warranty, you could try it out.
If anything still got a few months to get it all fixed again. Not worth my time imo.

Yupe just collected it . Only took a week . They accept to repair mine even if I don't have the receipt but luckily registered it at Sony online .

As good as new now , thanks for the help !

This post has been edited by Breaktru: Jul 27 2023, 03:16 PM

XM5 just launch...1399......omg....

Does the service centre staff told you claimable when u hand over the buds?
Called Penang service centre and the staff told me to bring in and pay RM43 to let the technician check first...

Thank in advance!

Sony Xm4 is selling at sgd249 now. Is it worth it to get than the latest XM5 which is sgd419?

Depends what you need...can see the review btw XM4 and 5 but I doubt the changes are minimal... I still using my XM3 and had battery change few months ago...
Unless it drop to below 1k else 1400 is too much for a pair of earbuds for my pay now...

He didn't said much , he just took it in and gave me a service receipt .

Why they do thing differently in different state,anyway I going to try my luck with the RM43

This service center most likely didn't read the memo sent by Sony. Everything is supposedly free of charge, no need to even pay any or deposit to check and repair.

They replaced the buds for me free of charge and able to get back the 43 cash deposit.

thanks for the info guys.
My xm4 is out of warranty for 4 months but Sony replaced it for me free of charge.
The service centre lady told me as long it's within 2 years period, they will replace it for free. Not sure how true is it.

Hey boss was it quick the replacement? or need to wait for a few days?

which Sony center you went to?

I went to the service centre in JB (ARSO Electronics Sdn Bhd).
Took roughly a week.

Changed my twice FOC from Sony Service Center. Good service.

Why twice ya? or you have more than one?

It's true. Over 2 years, they don't cover. The cost to change each side is RM250. If change one side, later second side have problems.

Any other places to get the battery replaced?

This post has been edited by merchant9: Dec 6 2023, 11:20 AM

Mine is out of warranty for 4 months, battery drained was bad as one side can only tahan less than an hour. I send it to the sony service centre and now I gotten an notification that I can collect but the amount this RM 444. Wth? Why would I pay that amount to get a 'replaced' XM4? I might as well don't collect and just throw away my 'old' earbuds.

Called the hotline and the lady say cannot discount or waive the charges.

easy. did it with xm3

U tell them without my approval you guys proceed to repair?? You ask them take out the new battery and return the unit to you else you lodge police report...

IDK how many of you are aware of the wf1000xm4 battery drainage issue which happened a while ago. Here is a video explaining how scummy is Sony to deal with the whole saga. TLDR: Many WF-1000XM4 were defective. A firmware update caused battery drainage issue. Sony kept the issue under the rug. If you still have xm4 under warranty, they will replace the batteries for you. If you dont, go fly kite. Sony should recall all the faulty batches of products, but of course they are not doing it because it will cost them $$$.

I was lucky I sent in for repair during final month of warranty last year. 1 year forward, now right side of my earbuds is draining significantly faster than the other side. Im in utter disbelief to learn that replacing a single side costs RM444 out of warranty. I guess I'd have to buy OEM battery replacement and DIY.

WF-1000XM5 very unlikely will have defect as happened with XM4. But, XM4 will be my last Sony TWS because of how they deal with the defects. DO NOT BUY SONY EARPHONES.

Sorry to bring up the old post. Like you, I was lucky to have my 1000XM4 replaced few months before warranty expire, but now, my right earbud drain from 90% to 20% less than 20 minutes. left side seems still ok but definitely less than 6 hours. I would not consider anymore Sony wireless earbud. I think XM4 is last batch Made in Malaysia, XM5 is now made in China?

I used to be active in Sony Community Forum on this 1000XM4 battery drain issues... but Sony had closed down this community forum.

Izit? XM5 now MIC already?
You can change your battery yourself. I did mine in XM3.

Not sure about xm5, but i saw people complaining about link buds and another sony ear buds( dont know name, dont want to know). Always one side drain faster than the other.

Just DIY change battery for my XM3 and XM4 lately. XM3 is easy to pry open. XM4 need a heat gun to loossen the glue. I think the earbuds can last for few years like the wired headset if we can change the battery ourselves.

Latest: in case you wish to upgrade to xm5, just go to service centre and surrender your xm4 & pay 799 to get it upgrade to xm5

Very steep top up amount. I paid for a brand new pair of xm5 for RM899 during one of those x.x. sale.

Actually if you willing spent Rm50...you can get it done...u need buy 1 mini wise Clamp + heat gun...then you can done your work very easy..battery wise below rm100

Yes true..

I just googled the battery for XM4. Wow it looks like a watch battery, but rechargeable.

where u buy the XM3 battery?

yes, button battery.

Shopee, bro.

ok, thanks

sorry, bro. Just double check - it's <<Lazada Link>>

Easy job.. 10mins can settle 1 side. Most time consuming on opening up earbud.. after that, it is easy like playing Lego..


Attached thumbnail(s)

This process is almost enough to buy a brand new xm5 already,

yes. i just changed battery by myself.. easy & cost effective.. now working fine as usual/stronger again

Hi Anyone provide the battery change for WF-1000MX4 in PJ area? I have the battery and tools. But need someone who got experience to change it.

PM me if you do provide the service. Thanks.

guess I'm the latest to join the fast batt drain for the right bud, bought in 2022, light user, only noticed recently right bud batt is draining a lot more faster than left

live chat with local Sony agent, said no such service as free replacement, no memo no nothing from Sony M'sia, advised me to send in to nearest service center for diagnosis, which I'll need to pay min RM40+ for that service... damn...

Anyone still managed to get theirs claimed foc?

Free replacement was only for a limited time sadly

Yes..xkan they offer forever, then no point for us to change the earbud d.

Just wanna ask, is the latest firmware update for xm4 stable? I just changed my battery not sure should I downgrade the firmware or update to the latest.

I suggest not to update. I haven't update ever since the free battery replacement haha

Alright. Everyone has lost thier trust to shitty update from Sony. 🤣

I looking for another pair of XM4...do let me know if someone wants to letgo..