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 RM3200 Roaming Charges, Subscribed To 99 Unlimited, RM3000 for 30MB of data. 1MB for RM100

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TSnick1812
post Nov 27 2022, 11:29 PM, updated 2y ago

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Hi all, Has anyone received an absurd roaming bill from Maxis after having already subscribed for the RM99 unlimited roaming plan?

I have reached out to Maxis over 5 times and their response has been the generic 'the charges are valid'. One of them even shared the same sentiment with me over the phone 'Wow, I've never seen this before'.

I went on a cruise tour with 30 other fellow Malaysians and no other people were charged beyond the RM99 we paid for.

Does anyone know of any journalists who are willing to cover this story? I have the confirmation SMS after subscribing to the plan and the bill I could share. I feel that any one of us could be a victim of these unscrupulous practices by mobile carriers and I want others to be aware of this too.

Thanks!

This post has been edited by nick1812: Nov 28 2022, 12:42 AM
Digifriend07
post Nov 27 2022, 11:33 PM

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If not mistaken, got some advise from pipu in here to make complaint to MCMC.
hightechgadgets8
post Nov 27 2022, 11:34 PM

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You could write to soyacincau, or pm se7en
TSnick1812
post Nov 27 2022, 11:43 PM

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QUOTE(hightechgadgets8 @ Nov 27 2022, 11:34 PM)
You could write to soyacincau, or pm se7en
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TSnick1812
post Nov 27 2022, 11:44 PM

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QUOTE(Digifriend07 @ Nov 27 2022, 11:33 PM)
If not mistaken, got some advise from pipu in here to make complaint to MCMC.
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Thank you smile.gif
Juan86
post Nov 27 2022, 11:45 PM

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did u share it out as hotspot ?
TSnick1812
post Nov 27 2022, 11:52 PM

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QUOTE(Juan86 @ Nov 27 2022, 11:45 PM)
did u share it out as hotspot ?
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Of course not. The service was so bad, I didn't even get to use it. Ended up having to purchase wifi on the cruise. What a nightmare.
sparketh
post Nov 28 2022, 12:13 AM

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QUOTE(nick1812 @ Nov 27 2022, 11:29 PM)
Hi all, Has anyone received an absurd roaming bill from Maxis after having already subscribed for the RM99 unlimited roaming plan?

I have reached out to Maxis over 5 times and their response has been the generic 'the charges are valid'. One of them even shared the same sentiment with me over the phone 'Wow, I've never seen this before'.

I went on a cruise tour with 30 other fellow Malaysians and no other people were charged beyond the RM99 we paid for.

Does anyone know of any journalists who are willing to cover this story? I have the confirmation SMS after subscribing to the plan and the bill I could share. I feel that any one of us could be a victim of these unscrupulous practices by mobile carriers and I want others to be aware of this too.

Thanks!
*
Sounds horrible bro. Just make a complaint to mcmc and see what the investigation leads to. The website to complain has a lot of info asked even maxis complain number and gps location. U need to fill everything so just type any remark and tag any gps location so the system can allow u to submit

https://aduan.skmm.gov.my/
TSnick1812
post Nov 28 2022, 12:35 AM

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QUOTE(sparketh @ Nov 28 2022, 12:13 AM)
Sounds horrible bro. Just make a complaint to mcmc and see what the investigation leads to.  The website to complain has a lot of info asked even maxis complain number and gps location. U need to fill everything so just type any remark and tag any gps location so the system can allow u to submit

https://aduan.skmm.gov.my/
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Thanks so much!

For the record, this was 30 MB for RM3000. I didn't even get to use the internet coz the service was so bad.

user posted image
young_97
post Nov 29 2022, 11:21 AM

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Agree that it is ridiculously expensive,

But based on maxis website it seems the operator does not have unlimited data pass
(https://www.maxis.com.my/en/mobile-plans/maxis-roaming/) select Maritime - MCP

user posted image

It cost RM100 per MB of data blink.gif

Do try to write in to MCMC and hope Maxis are able to waive the charges .

This post has been edited by young_97: Nov 29 2022, 11:21 AM
CyberKewl
post Nov 30 2022, 10:04 PM

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I hope you get to dispute the charges and it gets written off although I think its more of something that most of us are unaware when you're abroad and in your case - on a cruise where cell/network connectivity is extremely limited. I suppose the logic is you're not near a cell tower, so it connects to MCP and the charges are a bomb as indicated...

Some warning needs to be done or even approval before it goes through and charge you something absurb..but its always the telco that profits from this unfortunately.

Try thestar, soyacincau, NST, facebook...
p4n6
post Jan 18 2023, 04:49 PM

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If the MCP operator willing to waive, i guess Maxis will waive as well … it is legit as the phone indeed roam into the MCP network and uses 30MB.
kkm
post Jan 18 2023, 04:55 PM

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TS has to understand that roaming packages require you to connect to a partner operator to take advantage of the roaming arrangement. If you don't, it becomes a case of ad-hoc data roaming, hence the high charges...

 

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