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 Being Charged RM15 - 1 day unlimited calls and sms, when travel in oversea

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underscore_lee
post Oct 3 2022, 02:05 PM

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So I just kena this. Turned on phone to get TAC code for online ticket purchase.

Suddenly received voicemail SMS from random call. Then got SMS from Maxis saying I’ve activated this 1-day pass.

Any way to dispute and get refund/waiver? T&C wasn’t clear that voicemail is considered voice call.

FYI data roaming is off already. Phone just turned on for TAC.

This post has been edited by underscore_lee: Oct 3 2022, 02:06 PM
TSschoe
post Oct 3 2022, 06:53 PM

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QUOTE(underscore_lee @ Oct 3 2022, 02:05 PM)
So I just kena this. Turned on phone to get TAC code for online ticket purchase.

Suddenly received voicemail SMS from random call. Then got SMS from Maxis saying I’ve activated this 1-day pass.

Any way to dispute and get refund/waiver? T&C wasn’t clear that voicemail is considered voice call.

FYI data roaming is off already. Phone just turned on for TAC.
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Even u dont turn on the phone. The voicemail thing still active at the back, unless u disable the voicemail.

I had been charged like rm60 for both trips on june and august. I just suen lah. Just paid and dunwan bising lah. I am lazy. But i think u can try to ask maxis
underscore_lee
post Oct 4 2022, 06:17 PM

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QUOTE(schoe @ Oct 3 2022, 06:53 PM)
Even u dont turn on the phone. The voicemail thing still active at the back, unless u disable the voicemail.

I had been charged like rm60 for both trips on june and august. I just suen lah. Just paid and dunwan bising lah. I am lazy. But i think u can try to ask maxis
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You’re right. I just checked unbilled on my maxis app and it shows RM45. Means kena 3 days x RM15.

Damn ayam this Maxis. Want con customer also don’t con until so obvious. Zero warning, zero confirmation from customer. I didn’t accept or click anything also.

Can report to MCMC right? cuz this is just daylight robbery.
amdxp
post Dec 6 2022, 08:14 AM

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How to disable the voicemail settings? In maxis app or must go to centre?
TSschoe
post Dec 6 2022, 03:59 PM

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QUOTE(amdxp @ Dec 6 2022, 08:14 AM)
How to disable the voicemail settings? In maxis app or must go to centre?
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app can do. i think i did explain on top?
x3BabyLemon
post Aug 13 2023, 05:53 AM

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QUOTE(sadlyfalways @ Sep 23 2022, 09:05 PM)
just switch out la. maxis damn cb.

im in uk now for a month already, free roaming internet and free unlimited incoming calls with umobile.

wifi calling works overseas too, so got unlimited calling out also if got wifi
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may i ask isit U postpaid 68?
sadlyfalways
post Aug 13 2023, 01:06 PM

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QUOTE(x3BabyLemon @ Aug 13 2023, 05:53 AM)
may i ask isit U postpaid 68?
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I was u68 for a year while i was studying in the UK, now back in malaysia and on u98

you can ask me if you have any questions too! bit of a pro with these plans now hahah
x3BabyLemon
post Aug 15 2023, 02:52 AM

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QUOTE(sadlyfalways @ Aug 13 2023, 01:06 PM)
I was u68 for a year while i was studying in the UK, now back in malaysia and on u98

you can ask me if you have any questions too! bit of a pro with these plans now hahah
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Yea would like to know , i will only need sms for otp banking and some little sms only
I saw the plan stated free call abroad , means when i at overseas receive calls from malaysia is free right?
15gb free roaming for 1 month isit enough?
sadlyfalways
post Aug 15 2023, 12:17 PM

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QUOTE(x3BabyLemon @ Aug 15 2023, 02:52 AM)
Yea would like to know , i will only need sms for otp banking and some little sms only
I saw the plan stated free call abroad , means when i at overseas receive calls from malaysia is free right?
15gb free roaming for 1 month isit enough?
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Yes correct, calls are free and unlimited

I didn’t use the umobile as main sim, but secondary sim in the UK and I didn’t even use 300mb a month

If you using only umobile it might not be enough, and if you go over 15gb you’ll be charged 36 a day
x3BabyLemon
post Aug 18 2023, 05:28 PM

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QUOTE(sadlyfalways @ Aug 15 2023, 12:17 PM)
Yes correct, calls are free and unlimited

I didn’t use the umobile as main sim, but secondary sim in the UK and I didn’t even use 300mb a month

If you using only umobile it might not be enough, and if you go over 15gb you’ll be charged 36 a day
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for sms is also free?
sadlyfalways
post Aug 18 2023, 05:51 PM

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QUOTE(x3BabyLemon @ Aug 18 2023, 05:28 PM)
for sms is also free?
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nope, sms not free

if connected to wifi then sms also free

but why do you need sms anyway?
x3BabyLemon
post Sep 8 2023, 03:36 PM

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QUOTE(sadlyfalways @ Aug 18 2023, 05:51 PM)
nope, sms not free

if connected to wifi then sms also free

but why do you need sms anyway?
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many stuff need otp or token kan?
sadlyfalways
post Sep 8 2023, 05:56 PM

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QUOTE(x3BabyLemon @ Sep 8 2023, 03:36 PM)
many stuff need otp or token kan?
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I mean sending out. Receiving is always free
Momo33
post Sep 8 2023, 06:14 PM

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QUOTE(schoe @ Sep 15 2022, 11:07 AM)
18/08/2022 1 Day Unlimited Calls and SMS pass 15.00
19/08/2022 1 Day Unlimited Calls and SMS pass 15.00

i just noticed i was being charged with this. but i didnt receive any call or make any call..

receive sms will trigger this charges also ?

anyone aware about this ? or call forward kind of thing? i think i didnt setup any

NEW UPDATE:

check back sms, when i had a sms regarding i have a  missed call, then i was being charged this 1 day unlimited calls and sms
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Digi dont have this problem. nod.gif


x3BabyLemon
post Sep 10 2023, 08:59 PM

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QUOTE(sadlyfalways @ Sep 8 2023, 05:56 PM)
I mean sending out. Receiving is always free
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Thank you!!
andrewlimkn
post May 10 2024, 09:57 AM

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Recently i got charged RM3 for this in SG - i remembered i just turned on the phone just to receive SMS, didn't turn on data roaming and voicemail still disabled. WTH Maxis?

So do they start charging people to receive international SMS now? As nowdays i don't even bother to use Maxis data roaming packages, just go to Airalo / Nomad for short term roaming

This post has been edited by andrewlimkn: May 10 2024, 09:59 AM


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sadlyfalways
post May 11 2024, 04:33 PM

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QUOTE(andrewlimkn @ May 10 2024, 09:57 AM)
Recently i got charged RM3 for this in SG - i remembered i just turned on the phone just to receive SMS, didn't turn on data roaming  and voicemail still disabled. WTH Maxis?

So do they start charging people to receive international SMS now? As nowdays i don't even bother to use Maxis data roaming packages, just go to Airalo / Nomad for short term roaming
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rm3 is 1 sms i think

because any call is auto 15 unlimited

i got kena before just abuse it la because i didnt even need it

kept calling robot call centres to teach them a lesson which they will never learn
Brotherjoe
post May 15 2024, 09:54 PM

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QUOTE(WaCKy-Angel @ Sep 15 2022, 04:23 PM)
U went oversea?
Yes it sucks coz receiving missed calls and entered into voicemail is consider roaming, even if u did not retrieve voicemail at that time lel.

Either off roaming or off voicemail can already.
Who still uses voicemail nowadays?
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Voice mail is a way Maxis can scam you for money.

sadlyfalways
post May 16 2024, 12:30 AM

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QUOTE(Brotherjoe @ May 15 2024, 09:54 PM)
Voice mail is a way Maxis can scam you for money.
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this voicemail thing is a worldwide issue

 

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