Wake up tiba-tiba SMS from Digi said subscribe 0.5GB and unlimited calls for 30 days and deduct 5 from prepaid value. (I have checked and the value has been deducted)
Ini macam boleh ke? Not main line.. backup line with prepaid.
You guys kena before?

RM 5.00 has been deducted for your RM5 for 0.5GB + Unlimited Calls (30 days) subscription

Should I
A. change operator.
B. go Digi shop protest.
C. report MCMC with screenshot and all evidence to show dominance.



UPDATE :

Found the culprit... a message was sent to me on 23rd Aug asking me if not interested please SMS back?



Is this even right? Can they do that by auto subscribe first and then ask us response if not interested? How do I even know it's not a scam message?

UPDATE :
The refund came but... it s a 'RM5 worth of FREE credits promo' that expire in a month's time. I am not gonna be using the RM5 within this month in the first place.
I want the money back not some FREE credits Promo.
Imagine if your bank refund your wrongly deducted RM100 with coupons BUT put an expiry date on your coupons in 30 days.




UPDATE :

The refunds are useless... I want the money value back, not some FREE Credits Promo which has an expiry date in 1 months time! Digi seems to be hard headed on keeping the RM 5 and hope no one uses it or wait for it to expire.
It's like stealing your money and give you back coupon that expires in 30 days. It's not the same Digi...

UPDATE 27 Aug at around 7pm.

Confirm .. I just checked, DiGi managed to give back the original RM5 value. No SMS message or indicator.. just check the value in the Digi app.
The coupon is gone.
Thank you but why didn't DiGi do it earlier instead of resorted to the coupon with expiry in the first place? Hmm... anyway case close.

This post has been edited by Capt. Marble: Aug 27 2022, 08:03 PM

Weird, I also got this message today, exactly this 0.5GB and unlimited calls for 30 days package

B go digi centre 1st(not express store) or call customer service
Then C or A

D. Semua di atas.

Found the culprit..
A message was sent to me via SMS as below on 23rd Aug...



can they autosubscribe for us and ask us to respond to unsubscribe? Is this even legal? What if I don't speak proper england?

This post has been edited by Capt. Marble: Aug 26 2022, 09:43 AM

Sue Digi = profit!

WTF mana boleh paksa people beli and ask people to opt out instead? Digi bodoh logic
It's like people standing outside your home asking hey can I take ur stuffs, please reply sms say No or I will come in and take everything

Those telcos reli manyak cb. Alot underhand tactics.

Called the 016 221 1800 (24x7) line and the line is busy wait till 10 mins hearing music.

This is illegal, how can they force users to subscribe if we didn't respond to the earlier unsubscribe message.

Precisely... this deserves a MCMC report.
I have checked my Digi balance and yes... it's deducted.

This post has been edited by Capt. Marble: Aug 26 2022, 09:47 AM

Looks like a very good deal wor.

this is not legal ...
reply to opt out - read some where before

Yes it's freaking unethical business tactic.

Maxis started this shit many years ago

I got SCAMMED by Digi too.

To Digi, read the contract law: "Silent is NOT consent".

You CAN'T pull this kind of stunt and expect to get away with it.

Please apologize and reverse the charges.

You mean you got this same message for RM5 deduct today?
Imagine they deduct RM5 from all their prepaid customer... that's a lot f $$$

Problem is, how do we even know the previous 'response if not interested' SMS was not from a scammer in today's scamming world. Dahlah every newspaper article about kena scam then ask us not simply reply phones, emails, sms...
Digi, again.. this needs to go to MCMC.

This post has been edited by Capt. Marble: Aug 26 2022, 09:59 AM

Make a complaint to Digi, then make a complaint to MCMC and attach your digi complaint case number.

Guarantee get back the money.

Gila. Will charge you unless you opt-out.
While unfair, lucky it's RM5 this time.
What if RM50 next time?

"Opt-out or will charge you RM50."

Me too, I also kena this morning... Bugima punya Digi.
I paid for the 365 day talktime extend.
And now Digi gonna charge me RM5 everymonth for this shit??

owh shit.
now i need to check ALL my offline digi prepaid lines.
fucker if like this.

update:
all 4 offline number didn't kena (yet).

This post has been edited by Oltromen Ripot: Aug 26 2022, 10:26 AM

Yes. RM5 may not look like a lot per person, but the total will be hugh.

This is FRAUD 100%, no if or but.

I filed an online enquiry with Digi. See if they reply within 48 hours.

To Digi, if you are reading this thread, let me repeat again: "Silence is NOT consent". Get your lawyer to give you a lesson in Contract Law.

my digi prepaid line kena this too

deswai digi will always be the last in my telco list

I wanna file a complain to MCMC, what category should I put this under?

Guess next month will be the same trick.

This post has been edited by Lancer07: Aug 26 2022, 10:08 AM

Report to MCMC & let them do their job

I think can report to MCMC

rubber stamp MCMC?

will it be another "consumers are advised to read the T&C before ..." not sending opt-out reply?

I think long ago, few years back I also have similar issue with Maxis.
Called maxis customer service, they say I subscribe to that stuff and need me to unsubscribe to stop the deduction. The problem is I never subscribe to anything. Bugimak betul, cause I never check for a few months.

hi mcmc cusotmer service here.
Hope this help u and enjoy ur day

Yes this is bad... imagine those reload prepaid 365 long live activated and used for integration with house security / GPS systems.

Summoning Lord se7en to make this DIGI OPT-OUT nonsense at front page.

Both of my parent Digi with Super Long Life suddenly charged with this RM5 (RM 10 total).

damn dun scare me le all my family on digi super long life RM38. I checked with my brother, both of us din kena. Now need check with my mother pulak

and i recently reloaded RM10 to all my offline numbers. that's potential for 2 rounds of RM5 deductions!!!

what rateplan are you on?
mine are all "Digi Prepaid Best 2017 P2P"

update:
all 4 offline number didn't kena (yet).

This post has been edited by Oltromen Ripot: Aug 26 2022, 10:26 AM

What the heck should I fill on the LOKASI MASALAH/PROBLEM PROBLEM? have to fill in Longitude and Langitude some more.. what shit is this? I have to locate DIGI evil lair?

ur house address and gps. Mcmc form is not that flexible, location is usually needed when connectivity issue but bill dispute they also still take

last time i make report, i just leave empty.

if they made it mandatory, just put approx pin onto where you live.

i also kena this and went live chat just now (had to wait 25minutes in the queue).

the lady said will refund the rm5 within 2 working days. dunno whether to believe or not.

so far nothing yet for me

cant auto subscribe.
screenshot, contact cs to solve in 3 days. if not, go to skmm & kpdnhep, make report. email digi cs with report. see how they jump

Daylight robbery

topkek, they hired some intern from a lousy uni that suggested this during one of their useless meeting and the useless manager without a brain decided to greenlit this 'marketing' campaign to boost numbers without thinking that it is illegal lmao

nothing is going to come of this anyway, the most also digi apologize and give you back the rm5 and maybe 500mb data thats all

law dont apply to corporations anymore. the country need their business so their countrymen have a job and it helps to raise the country's gdp hehe

Glad your offline numbers are ok.
Rate plan ? Mine was "Digi New Best v1"

Hope the refunds happens and also hope she unsubscribe for you too.
Thinking of going to the shop directly.

I think i just found TS fb.

Thanks for awareness. compiling snapshot sms especially this one to spread awareness.

This post has been edited by AdisonMak: Aug 26 2022, 10:44 AM

wow teruk ini digi

fb? Hmm...

Anyway thanks. Was just trying to find out if it's only happening to me or others as well.
Seems like not everyone on Prepaid but quite a number too.

imagine for the ppl who dont read the message... hggggg
sikit sikit lama jadi bukit... learn from bossku

Yup.. they are probably hoping for that to happen. Those with prepaid values.. they slowly deduct here and there and eventually no more value left and have to reload again. Aii... business tactics nowadays. Good thing I actually keep on eye of expenses and values.

DIgi has bestest customer services among telcos.. call them they will layyan

wellll.... that "bestest customer services" is gonna get swamped and trashed from today onward - for some time - due to this unfair opt-out deduction.

opt out? wtf. report to mcmc.

live chat says will refund in 2 days

... but did they say it will not repeat?

they didn't reply on that, only reply on escalation for refund

Yup same here... I have filed an online complaint via their LIVE chat and said will refund within 2 days.
Lets see how it goes.

Kasi chan macha
Join maxis

Lipot ajer

Kena from maxis while overseas suddenly got sms unlimited call rm15 a day kena subscribed wtf

Mine also the same as you said , I will go and ask . If they don't do it or give me back my $$ . If not , forsure report to MCMC . Digi is going to be very happy after this .

I thought it's just me . but now I know not me alone

I didn’t even receive the text, still got deducted RM 5.

saman2....

Some support guy must messed up the new plan promo setting at Digi side.

RM5 x subscribers who didn't notice/report

PROFITS!

This kind of tactic will see their subscribers running away faster and permanently when they finally find out after few months losing 5 x amount of months.

Everyone curi 50cent pun dah cukup kayo

is not experienced

half cent is enough.

this one same as lawyer tactic.

send LOD to you, no reply means assume it is correct, admit fault.

Better complain direct to their branch. Show them those sms.

if you're a salesman

most people don't even call anyone anymore
we need data more

Digi can be charged with a criminal offence.

Dah report SKMM belum??

That's an illegal tactic used by Telco.

File a complain to MCMC immediately.

report to MCMC under Unethical Promotion

https://aduan.skmm.gov.my/Complaint/AddComplaint?NOSP=1

within few weeks digi will refund your money back



Last time I fight with meksis they refund back the money when I made a complaint with MCMC, before that they just ignore me

This post has been edited by JimbeamofNRT: Aug 26 2022, 02:50 PM

Oh, so I'm not the only one. Can't find any text about having to opt out too

Digi, this's NOT right.

Wow, mine got RM10 deducted!!

I don't have the SMS for opt out too but yet get deducted RM5 by them. Imagining this is a Bank send SMS and ask for full amount of your bank account donation and required for opt-out. See what will happen later.

I just found out I got subscribed to it too.

I read the sms yet thought the Not Interested? part was just for checking out alternative offers.

Someone at Digi needs to be fired over this behaviour.

This post has been edited by dgboy: Aug 26 2022, 04:18 PM

It's considered as fraud as you did not consent to any of these and they are forcing you to take it up.

ahhh me too got 5rm deducted for the above tho i did not subscribe

i made a mail complain on digi portal. with attach snap shot.
lets see what they reply within 48 hrs ...

Lipot mcmc, this is daylight robbery

yours is

wtf. Even without SMS still getting deducted?

Now I really need to monitor my lines like hawk for the next few days weeks months years!

This is bad... Minus well send sms to us stating

"Get 5G unlimited access and FREE roaming unlimited at RM100. Please reply if not interested N2"

Then deduct RM100 straight from our prepaid value.
This shitty practice will need to be stopped and denda them.

This post has been edited by Capt. Marble: Aug 26 2022, 04:43 PM

I check my mum kena, so imaking mcmc report now. Their live chat not responding

Their chat got respond... automated end chat. Call hard to reach also.

you can use the web form at https://support.digi.com.my

Bugima niamachaohai ni dodgi, now i make a report its straught up invalid all fill up email nor contact.

https://complaint.cfm.my/

that why i used live chat.
damn report don't work.

Niama even their report terus popup like this

stupid bug that cannot be fixed by user.

How much kena?

Rm5 as many kena. But any report will keep popup error.

is this affecting prepaid users only?

mass msg millionz of usersz.

instead of reply to confirm , change reply to deny. at least 69% wont even bother to read.

profit!!