hello TS, my mum was a recent victim of Hotlink postpaid where she was billed rm93 for a scam IDD call (she never made the call to that so-called no. yet it actually appeared on her device's call log). suspect that the rep from the maxis branch in alor setar she registered with could have duplicated her sim card then charged that to her account.

long story short, i managed to MNP her to another telco. but not without maxis attempting to botch her MNP requests repeatedly over the course of almost a month. it was a lot of back n forth between their cheating minions in their CS team and relentlessly CC-ing MCMC in all the emails. i would advise that you first lodge a report formally to their Maxis CS team for them to open an investigation, and lodge a report to MCMC (https://aduan.skmm.gov.my/Complaint/AddComplaint?NOSP=1) as well. submit and attach all the evidence in your MCMC report, rajin2 check the report page and keep posting your comments and updates there. when the maxis minions email you, quote them your MCMC report number and CC every email communication/reply to these maxis minions to the MCMC aduan email (aduanskmm@mcmc.gov.my).

it is well stressful but very worth it to gtfo from maxis. fyi, their crap business package solutions arent at all cheap. even if it still is to you, it contains all these cheap shot shit to rip you off without you realising it. i hope you are making arrangements to terminate your subscription with them and get onto another ISP.

MAXIS MUST DIE.